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About Us |
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UK Whitegoods was formed in the year 2000 as a trade and consumer information site then subsequently started trading online late in 2003 with a small webshop integrated into the main website (www.ukwhitegoods.co.uk) as people were asking in our forums for us to supply spare parts correctly as we seemed the only ones able to do that in many cases. Also people asked us to provide spare parts at the right price since so many stores were (and still are) over-priced. It also provided a way to partly fund the free services on UK Whitegoods and, to this day, still does so.
This grew and was slowly expanded on until 2007 when we had to split the shop away from the main website and, in 2008 the shop has had a facelift and a lot of additional functionality added. Since then UK Whitegoods has grown to become one of the largest suppliers of spares online in the UK.
Just as when we started, we still like to deal with many requests on a more personal level to make sure you get the best attention, pricing and information.
The experience that the people running UK Whitegoods have of the appliance industry spans decades and we are very proud of our standards and service, always ensuring that our customers receive the very best possible service and advice.
Not Your Usual Spares Supplier
Most spares suppliers and pretty much any other online retailer are there for one reason, to sell you stuff.
Many of them don't much care if you need it, want it or even if it's actually of any use to you. They just want to sell you stuff and get your cash, the rest is secondary.
We don't work like that. We never have, we never will.
It is ingrained in the company that we identify your needs as best we possibly can and offer you the best possible solution given the information we have.
What that means is that, if we think you really shouldn't take on a job yourself and use an engineer we will forego selling you spares, a widget or whatever and offer you the best possible advice we can. If it's detrimental and we lose a sale, well so be it. We'd much rather that than give bad advice and, hopefully, we are respected for that honesty and you remember us the next time you need an appliance spare part.
It also means that, as we do daily, we tell people that really, it's not worth spending the money on spares or a repair in certain circumstances. We'd rather not sell you a part than allow you to throw good money after bad.
Of course we will supply virtually any spares for any appliance but we do respect our customers and we do think that we have a responsibility to offer the best advice even if it's not good for us.
This is why, unlike a lot of other online appliance spares suppliers, we don't just import a ton of data from suppliers and list a bunch of spares no-one will probably never want or need, we hand craft every single listing. We know that every single spare part on our site is used and required and that if you ask us for the spares, they're needed.
Or, we will give you advice.
A lot of people think this makes us a bad business. We don't care, we're here to do the best for our customers.
Quality Of Spare Parts
It is sad that, like many industries, there are a lot of poor quality cheap copies of the original items and spare parts are no exception. There are many suppliers that will happily sell what we would consider to be sub-standard parts and we have a simple take on this, if it isn’t good enough for us to fit to a customer’s appliance as a service engineer or we wouldn’t fit it to our own appliances then we will not supply our customers with it.
It’s simple, it means we’re not always the cheapest for spare parts but we do know that we sell the best quality spares available and more often than not cheaper than you will find the same part elsewhere.
You can find out a lot more on this subject in this article
Service
We believe in an old fashioned idea (or so it seems) that good customer service is paramount. We don’t have call centres, we don’t want them and we don’t have call queuing or any other infuriating things.
What we do tend to do is answer the phone when it rings and answer emails when we get them and people seem to like that about us.
To get the best from us we do ask that, wherever possible, you email your requirements as this allows us time to look up spares and information for you and saves you hanging on the phone while we do that for you as, sometimes, it can take a while to track down some parts. We really want to make it as easy as possible for you to get a part.
As for our store and what people that use our services think, well, we'd rather that they were allowed to speak for themselves and that you see genuine, real feedback from real people. So, these links will open new windows showing our up to the minute scores on both Google and Ebay.
Our current performance and scoring on Google's feedback system
Our current customer feedback on Ebay's feedback system
Backup & Support
Besides the staff of UK Whitegoods having decades worth of experience within the appliance industry in many areas including spare parts, service, appliance sales and a host of other areas, we also have our forums which provide the best information on appliances possible.
UK Whitegoods (www.ukwhitegoods.co.uk) is the only site that has forums like this for the appliance industry that are populated by scores of actual field service engineers who can offer help and support when you need it. And, if you do need an engineer, they will gladly help you with in-home service as well should you need it through our unique Find An Engineer service which has over 300 independent repairers subscribed with more than 1000 service engineers.
We don't think that you will find better support, help or service anywhere or a team as dedicated to customer service as we have.
Price Guarantee
We have a price guarantee but, like most other things we do, it's a little different.
We guarantee to offer you the best price we possibly can at all times and, if you think we're too expensive just ask and we will look at the pricing. We're more than happy to do so.
Pricing on spares can and does change, both up and down. This is why you can see price differences as it often depends when the part was listed, where it was sourced from and all sorts of other factors. If you have any questions, please feel free to ask us.
We also promise not to offer you inflated prices in the first place so we don't have to price match half the spares suppliers on the internet.
We also promise not to misrepresent genuine and pattern spares as some people do on certain auction sites.
We're like this, you get the truth even when it doesn't suit us to give it to you. |
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| BL1491 - Cooker Oven Fan Element
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| Fan element 2250W to fit a huge range Belling oven and cooker models as well as models from Indesit, Hotpoint, Creda, and others |
| Price: £12.00 |
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