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About Us |
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UK Whitegoods was formed in the year 2000 as a trade and consumer information site then subsequently started trading online late in 2003 with a small webshop integrated into the main website (www.ukwhitegoods.co.uk) as people were asking in our forums for us to supply spare parts correctly as we seemed the only ones able to do that in many cases. Also people asked us to provide spare parts at the right price since so many stores were (and still are) over-priced. It also provided a way to partly fund the free services on UK Whitegoods and, to this day, still does so.
This grew and was slowly expanded on until 2007 when we had to split the shop away from the main website and, in 2008 the shop has had a facelift and a lot of additional functionality added. Just as when we started, we still like to deal with many requests on a more personal level to make sure you get the best attention and information.
The experience that the people running UK Whitegoods have of the appliance industry spans decades and we are very proud of our standards and service, always ensuring that our customers receive the very best possible service and advice.
Quality Of Spare Parts
It is sad that, like many industries, there are a lot of poor quality cheap copies of the original items and spare parts are no exception. There are many suppliers that will happily sell what we would consider to be sub-standard parts and we have a simple take on this, if it isn’t good enough for us to fit to a customer’s appliance as a service engineer or we wouldn’t fit it to our own appliances then we will not supply our customers with it.
It’s simple, it means we’re not always the cheapest for spare parts but we do know that we sell the best quality spares available and more often than not cheaper than you will find the same part elsewhere.
You can find out a lot more on this subject in this article
Service
We believe in an old fashioned idea (or so it seems) that good customer service is paramount. We don’t have call centres, we don’t want them and we don’t have call queuing or any other infuriating things.
What we do tend to do is answer the phone when it rings and answer emails when we get them, we think people like that about us.
To get the best from us we do ask that, wherever possible, you email your requirements as this allows us time to look up spares and information for you and saves you hanging on the phone while we do that for you as, sometimes, it can take a while to track down some parts. We really want to make it as easy as possible for you to get a part.
As for our store and what people that use our services think, well, we'd rather that they were allowed to speak for themselves and that you see genuine, real feedback from real people. So, these links will open new windows showing our up to the minute scores on both Google and Ebay.
Our current performance and scoring on Google's feedback system
Our current customer feedback on Ebay's feedback system
Backup & Support
Besides the staff of UK Whitegoods having decades worth of experience within the appliance industry in many areas including spare parts, service, appliance sales and a host of other areas, we also have our forums which provide the best information on appliances possible.
UK Whitegoods (www.ukwhitegoods.co.uk) is the only site that has forums like this for the appliance industry that are populated by scores of actual field service engineers who can offer help and support when you need it. And, if you do need an engineer, they will gladly help you with in-home service as well should you need it through our unique repairs@ service which has over 300 independent repairers subscribed with more than 1000 service engineers.
We don't think that you will find better support, help or service anywhere or a team as dedicated to customer service as we have. |
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