Washing Machine Drain Pump
Drain pump and filter assembly to fit many washing machine and washer dryer models including built in or integrated models
For a low cost alternative drain pump please see the related item.
This drain pump fits a staggering amount of models so if you get confused or aren't sure if this is the one for your washing machine then please feel free to contact us for more help.
Design can vary!
Beko Washing Machine
WMB71031D, WMB 71031D, WMB 710311 D, WMB 710311D, WML 510212-UKR B1, WMB71432, WMB71431, WMB 71432, WMB81231, WMB 81231, WMB71031DSC, WMB71031DLSC, WMB 71031 DL, WMB 710311 DLSC, WMB61631, WMB81221, WMB 81221, EV 7100, EV 7101, WMB81041L, WMB91042LC, WMB 81041 L, WMB 91042, WMB81041LS, WMB 81041 LS, WM 5141 W, WM 5141 S, WMB60821D, WMB 60821 D, WMP 541 W, WMB60821DS, WMB 60821 DS, WMB51021D, WMB 51021 D, WMB 510211 D, WMB71241DSC, WMB71241DLSC, WMB 71241 DLSC, WMB 712411 DLSC, WMB81443DLSC, WMB71241S, WMB 81241 PTLMS, WMB71241S, WMB81241LMS, WMB 71241 S, WMB 81241 LMS, WMB 71241S, WMB 81242 PTM, WMB 81242 LMS, WMB 81241 LM SC, WMB51041, WMB51041PT, WMB61041M, WMB51041PT, WMB51041, WMB 61041M, WMB 61041 PTM, WMB 51042 PT, WMB 61042, WMB60831, WMB 60831, WMB 70832 M, WML 15106 NE, EV 6100, EV 6102, EV 5100, EV 6103, EV 5101, WMB81241DLSC, WMB91242DLSC, WMB 81241 DLSC, WMB 91242, WMB 812411 DLSC, WMB 912421 DLSC, WMB50821D, WMB 50821D, WMB50821DS, WMB 50821 DS, WMB61021DS, WMB 61021 DS, WMB81241DLC, WMB51021DS, WMB 51021 DS, WMB 510211 DS, WMB71241D, WMB 71241 D, WMB 712411 D, WMB61021D, WMB 61021 D, WMB 71441, WMB50921, WMB51021, WMB51021PLPT WMB51021CSPT, WMB61021CSPTM, WMB61021PLPTM, WMB51021, WMB61021M, WMB 51021, WMB 61021 M, WMB 61021 M, WMB 61021 M, WMB 51021 CSPT, WMB 61022 M, WMB 61022 PL, WMB 51022 PL, WMB 51021, WMB 51020, WMB61421, WMB 61422, WMB81241LS, WMB 91242, WMB 81241, WMB81241LS, WMB 91241, WMB 91242, WMB 70841 M, WML 51021 S, WML 51021 S, WMB61041S, WMB 61041 S, WMB 71042, WMB 61041, WMB61621, WMB 61622, WML 50821, WMB91442LC, WMB 91442 HLC, WMB 61432, WMB 61222, WMB 71222 M, WML 50821S, EV 6800, EV 5800, EV 5801, EV 6801, WMB71421, WMB61231S, WMB61231PTS, WMB 61231 PTS, WMB 61231 S, WMB61442, WMB61441, WMB 61442, WMB 71441, WMB 61442, WMB 61443, WMB 71442, WMB 71442 PTM, WMB 71442 PL, WMB71021, WMB 81021 M, WMB 71021, WMB71031S, WMB61241, WMB 71241, WMB 61243, WMB 71241 M, WMB 61242 PT, WMB 61241, WMB 71242 M, WMB 71242 PTL, WMB 71242 MII, WMB 71242 PTL, WMB 61243 HLA, WMB 71242 PLP, WMB61231PTMS, WMB 61232 PTMS, WMB 61041 PTMS, WMB 61041 MS, WMB 70821, WMB81443DLA, WMB81241LMB, WMB 81241 LMB, WMB 81242 LMB, WMB 81241 LMB, WMB 81241 LMB, WMP 631 S, WMB81231S, WML 51021, WMB 51021 W, WML 51021, WMB 81231 MS, WMB 71032, WMB 81242 LMBB, WMB 81241 LM, WMB 81241 DLC, WMB 912421 DLC, WMB60821N, WMB 60821, WMB 60821 N, WMB 70821 M, WMB 51221 W, WML 61221 M, WMD 61W, WML 508212, WMB81043LA, WMB61021, WMB61021, WMB 61021, WMB 71021 M, WMB 61021 N, WMB 51221 S, WMB 71041, WMP 501 S, WMB 71041 LBC, WMB 50821 S, WMB 81241 LMRC, WMB 81241 LMR, WMB 60831 MS, WMB81241LC, WMB51221, WMB 61221, WMB 51221, WMB50831D, WMB 50831, WMB 508311 D, WMO 15127 NE, EV 6120+, WMB 71243 LMA, WMB50831DS, WML 50621, WMB50821, WMB 60821, WMB51021S, WMB61021, WMB71041, WMB 81041, WMB 71042, WMB50831, WMB 50821, WMB 60831 M, WMB51031, WMB 61031, WMB 51032, WMB 61032, WMB 50621, WML 51021, WMB 50821, WMB 61041, WMB71241, WMB81241, WMB 81241 LM, WMB 71242, WMB 51031, WMB 61031, WMB 61231 M, WMB 51231, WMB 61221 M, WMB 61231, 51232, WMB 61232, WMB81241LB, WMB 91242, WMB70841, WMB51241, WMB61241M, WMB 5124, WMB 61242, WMO 15147, EV 5140 + ,EV 6140+ WMO 15107, EV 5100+, WML 15106, EV 6100+, WMB 61011, WMB 71041 S, WMB51241S, WMB61021S, WMB61021S, WMB60831DS, WMB 510311, WML15105D, WML15105P ,WM5100W WMD 15105 P, WML 15105 J, WML15106P, WML15105P, WML15106D, WML15106YTL, WMB51011F, WML 15106 P, WML61011EM, WMB51011F, WML15106P, WMB61011FM, WML15106D, WML 15106, WMB 51011, WML15105D, WML 15106 P, WML 15106 D, WMB51031DS, WMB 51031 DS, WMB 510311 DS, WMB 61431, WMB 61432, WMB 51011, WML61011 PLNY, WMB 50811, WMB50841, WMB60841, WMB50841, WMB 50621, WMB 51031, WMB 51032, WMB 71242 PTL, WMP 511 W, WMB 70832 MS, WMD25105T, WMD25105T, WMD25106T, WMD 25106 PT, WMD25106PLPT, WMD25106T, WMC 25105 R, WMD25125T, WMD25125M, WM5120W, WMD 25125 T, WMD25126T, WMD26126PLPT, WMB71442, WMB71441, WMB71441PT, WMB71442PTLA, WMB81441LM, WMB 71442 PTLA, WMB 81441 LM, WMB 71442-AVS, WMB 81442 LM, WMB 71443 PTLA, WMP 511 S, WMD75105, WMD 75106, WMD75107, WMD75126, WMD75127, WMD65105, WMD 65106, WMD65125, WMD65126, WMB81031, WMB 81031, WMB61041, WMB61042PT, WMB 61041, WMB 71041 M, WMB 71042 PTL, WMB 61043 PTLA, WMB 91242 LRC, WMD75145, WMD75146, WMD 77125, WMD 77126, WMD77127, WMD78128CDPT, WMD 77145, WMD 77146, WMD77147, WMD 26106 T, WMD 26125, WMD26126T, WMD26126PT, WMD 15065 J, WML 15065 J, WML 15065 KL, WML 15055 D, WMD15065D, WML15067DN, WML15066DN, WML15065Y, WML15066Y, WML15067Y, WML15066J, WML15066JTL, WML15065J, WML15056D, WML15066D, WMB50611E, WML60611EM, WML15066D, WML 60611 M, WML15066 JTL, WML15065Y, WML 15065 D, WMD75125S, WMD75126S, WMD75085, WMD75086, WMD67125, WMD 67125, WMD67126. WMD67105. WMD67106. WMD67107. WMD25105TS. WMD25085T. WMD25086T. WML 15085. WML15086P. WMD15085P. WML15085DN. WML15085Y. WML15087DN. WML15087YN, WML15086YTL, WMB50811F, WML60811EM, WMB60811CSFM, WMB60811PLFM, WMB50811F, WML15086P, WMB 60811 FM, WML 15086, WML 15085, WMB 50811, WML15086P, WMB 60811 FM, WMD67106S, WMD67085, WMD67086, WMD65105S, WMD65085, WMD65086, WMD25105TBL, WM5140W, WMD25145T, WMD25145M, WM5100S, WML 15106 PS, WMB51011FS, WML15106PS, WMD 76125, WMD 76126, WMD76127PT, WMD 67145, WMD 67146, WM5140S, WML15045D, WMD 15045 K, WMD 77085, WMD77087, WMD 15065 J, WMD 15105 P, WMD65145, WML16125P, WMC 62 W, WML16126P, WMB61211F, WMD 77166, WMD77167, WMD 77106, WMD 77105, WMD77108CDPT, WMD77107, WMD 67165, WMD26086T, WMI 71241, WMI 81242, WI 1382 ,WMI 71242, WMB 61231, WMB 71231 M, WMB 61232, WMB61031, WMB70831L, 70832, WMB 71031, WKB50621, WKB51031, WKB 61031, WKB51021, WMB 61021M, WMB 61022M, WKB50821PT, WKB 60821, WKB 51041PTAN, WKB61041PTMAN, WKB 51241PTC, WKB61241PTMC, WKB61241PTMC, WMB61242, WKB61041, WKB 50841PT, WKB60841, WKB51041PT, WKB51231, WKL51011EM, WKB 61231, WKL50611, WKL50811, WKB51031M, WKB51231PTM, WKB51231M, WKB51031PTMS, WKB50821M, WKB51021PTMA, WKB51021M-EXP B1 S, WKB51021PTMS, WKB51231PTMAN, WKB51031PTMAN, WKB71021, WKB70821, WKB71241, WKB71241PTMC, WMB71242MS, WKB 71041PTMC, WMB 71042M, WKB71041PTMSC, WKB71031PTMA, WKN60811M, WKB71231PTMA, WKB71241PTMAN, WKB71241PTMC, WKN50811M, WKN50811M, WKN51011M, MVN59011M, WKN51011M, EV 5600, EV 6800, WKB 50621 M, WKB 60621 M, WKY61031MB1, WKY61031MW2, WKY 61031 MB3, MVY69021MW1, WKY61021MW2, MVY 59031MW1, MVY 69231MW1, WKY60821MW3, WKY 60831 MW3, WCE 15105P F2E, WCB 77127, WCB 75107, WM5101W, WCL 77127, WCB 77107, WCB 75087, WCB 75107, WCB76107, WM6100W, WM6110W, WCR61041 PTMC, WCU 61041 PTMC, WCB 50620, WCL78127 F2, WM7120W, WCB 76107 PTM, WCB 81241 PTLMC, WCB70831PTL, WCB 61031 PTM, WCB 61021 PTM, WCB 50851, WCB 50871, WCB 51071S, WCB 51051, WCB 61041M, WCB 51071, WCB 61041 MS, WCB71041, WCB71241S, WM6100, WCB 77127 PT, WCB51021, WCB61220M, WCB71031S, WASH512W F2, WMS6100W, WM72CPW, WCB81241PTLSMC, WCB71241LC, WCB71241LSC, WM6100S, WM5102W F2 ,WM6112W, WCB81241MS, WCB 81241M, WCB 50821 U, WCB 15100, WMB61011F, WML 16085 D, WML 16085 P, WML16086P, WMB60811F, WMD 66085, WMD66086, WMD 66105, WMD 66106, WMD66125, WMD66126, WMD 66145, WMD 66146, WMD 76145, WMD 76146, WMD 76085, WMD 76105, WMD 76106, WMD 77125 S, WMD77127S, WML 65085, WML 65105, WMD 76166, WMD 66106 S, WML 15126 P, WMB51211F, WM5121W, WM6111W, WMB61211FM, WMB51211F, WML15126P, WMF76146, WMF 76106, WMF 76126, WMD66166, WMD66165, WMD 26106 TS, WML 16105 PS, WMC61S, WM5121S, WMD 66146 S, WMD66165S, WMD76106S, MB91242LC, WMD91242LC, WMB81241LA, WMB81241LC, WMB81242L, WMB81241L, WMB81241LA, WMB91242LC, WMB91242LC, WMB 81241 L, WMB 91242 LC, WMB 81243, WMB 81241LA, WMB 91242 LC, WMB81241, WMB81241L, WMB81241LA-, WMB91242LC, WMB 81241 L, WMB 81241 LA, MWMB 91242 LC, WMB 91242 LC, WMB 81241 L, WMB 91242 LC, WMD77107S, WMI71641, WMI71441, WMI 71442
Blanco Washing Machine
Blomberg Washing Machine
WMI7462W20, WMI 7462 WE 20, WMI7442W20Grp, WMI 7442 WE 20, WMI 7442 WE 30, WNF 7300 W
Kenwood Washing Machine
WMA 5-10000, KW MA5-8000, WMA 5-10000 LS, KW MA6-10000 LS, KWMA 6-12000 ELS, KWMA 7-14000, KWMA 7-14000 ELS, KW MA6-10000 LW, KWMA 6-12000 ELW, KWM A5-8000 SL, KWMA 5 / 1000 SLW, KWMA5/1000SLElec, KWMA 5 / 800 SLS, KWMA5/800SSLElec, KWMA 5/ 800 SLW, KWMA5/800SLElec, KWMA 6 / 1200 ELW, KWMA 6 / 1200 ELS, KWMA 7 / 1400 ELS, KWMA 7 / 1400 ELW, KWMA 6/1000 ES, KWMA 6 / 1000 EW, KWMA6_1200SLElec, KWMA 5 / 1000 SLS, KWMA5/1000SSLElec, KWMA5/1200SSL, KWMA5/1200SL, KWMA6_1200SSLElec
Elba Washing Machine
EWF 0861 A, F2O1 B7S, EWF 6051 A, EWF 1073 A, EWF8121A, EW 6080 DGT, EWF1071N, EW 8100 DGT
Electra Bregenz Washing Machine
WAF 71635 Jubilee, WAI 7123-AVS, WAI7312-AVS, WAF 61420A, WAE 9143 CT, WAI 71430
Smeg Washing Machine
SW86, SW85, SW108D, SW107D, LB610E, SW86-1, SW106-1, SW127D, SW128D, SW85-1, LBS86 F2, LBS 106 F1, LBS 105 F1, LBS 86 F 1, LBS105 F2, LBS106 F2, LBS105F, LBS106F, LBS86F, LBS126F, WM 128 SSA, LBS129F, LBS 128 F2, LBS 108 F1, LBS 128 F1, LBS 127 F2, WM 127 IN, LB 712 E, LBS108F, LBS 128 F
Euromaid Washing Machine
WM55, WM5, WM7
Lamona Washing Machine
HJA 8501, HJA 8511, HJA8501
Philco Washing Machine
PW608S, PW610S, PW707L, PW709L, PW10 SL, PW08 SL, PW710 L, PW712L, PW708L
Thomson Washing Machine
TWM2LC127S, TWM2LC107W, TWM2LC107S, TWM2LC105W, TWM2LC105S, TWM2LC128W
GE Washing Machine
New House Washing Machine
New World Washing Machine
Belling Washing Machine
Flavel Washing Machine
Bonman Washing Machine
WA 901, WA 902, WA904
Fisher & Paykel Washing Machine
WH70F6W3, WH70F60W3, WH70F60WV1, WH 70 F 60 WV 1, WH 70 F 60 W 3, WH60F60W3, WH60F60W3, WH60F60WV1, WH 60 F 60 WV 1, WH 60 F 60 W 3, WH 60 F 60 W 2 FPAA, WH60F60W3, WH 70F60 W 2, WH 70F60 W 2, WH70F60W3
Cylinda Washing Machine
FT 362S, FT 264, FT294, FT284, FT 262, FT274, FT272, FT252
White Westinghouse Washing Machine
CF99, E610F, CF60-OM-ARJ-C, CF90-OM-ARJ-C, 610 F
Care Four Home Washing Machine
Prolux Washing Machine
Tophouse Washing Machine
Flavel Washing Machine
25W - 0.25A - 50Hz - 220/240V
|Alternate Part Number||QUAPMP258, PMP258, 51BO11, D422212, BEKBE2840940100, QUAPMP274, 5045174132923, PMP1013, 2880401800, 2845990100, 2840940100|
Washing Machine Drain Pumps
The drain pump in your washing machine or washer dryer is one of those parts of it that is likely to and, common to fail as it does do rather a lot of work for such a small motor, regardless of what type of drain pump it actually is. The drain pump runs every time that the washing machine has to drain so, for the most common washes, it will drain the washing machine or washer dryer at least three or four times on every single wash.
It is also worth noting that, whilst drying a washer dryer drain pump will either pulse on and off at frequent intervals or some, like some Candy washer dryers, will run continuously when they are drying. It is imperative that you get a good quality pump for this with a thermal cutout fitted if required as some of the cheap compatible drain pumps don't have these and present a serious fire risk.
Low-temperature washes and the constant use of liquid detergent will also lead to a build-up of a grey gunge or sludge in the pump which can block it and, it stinks! To avoid this see below.
Common faults and symptoms of a washing machine drain pump fault include:
Washing machine noisy on draining: Pump bearings faulty, something stuck in the pump
Screeching noise on drain: Something stuck in the pump, sand/grit in the magnetic types (this can also be reported as a screeching noise on spin as the washing machine drain pump runs whilst the washer is spinning)
Washing machine not draining: Pump blocked or faulty
Whilst most manufacturers will advise that you clean the drain pump filter after every wash we realise that this is impractical in the real world and so we would advise that you clear it every month when you do a maintenance wash. This helps to keep the washing machine drain pump clear of any detritus and will most likely extend the life of the drain pump.
For maintenance wash, instructions see the links below, all of which will open in a new window or tab so you don't lose the page as well as the link to Affresh which will massively help keep bacteria at bay in the pump chamber if it doesn't get rid of it totally.
More Help On Washing Machine Drain Pumps
For more information on drain pumps, in general, please read this article and for more on the quality of spares see please see this article
Basic fault finding guide for washing machines and washer dryers
A basic guide to electrical safety
Affresh washing machine cleaner
Testing A Washing Machine Drain Pump
Can't Find The Drain Pump You Need
Like many parts pumps often all look alike and they can change over time as well so, the original one fitted may not look the same as the replacement making visual identification difficult if not impossible.
We try to make it as simple as possible for you to buy a washing machine drain pump or any other spare part but if you are even a little unsure just ask, we will help you find the right drain pump for your machine as well as any cheap alternatives.
All you need to do is use our contact page, email or live chat as a first resort as this allows us time to look up spare parts for you and find any low-cost compatible washing machine spares as well, so you get the best options possible.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that many washing machine pumps and their components can vary by make, model, serial or product numbers so please, take care when ordering and don't rely solely on images as they can often all look the same or similar!
Washing Machine Technical Support
For free technical support on washing machines or advice on replacing a drain pump please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method other than general pointers.
Like most these days Beko can also have multiple variants under the one model number making the need for the production number or serial number absolutely essential in some cases to identify the correct spare parts.
Beko also produces appliances for other brands so it is not unusual for spare parts like this one to be fitted to other models and even other makes. Beko also own and operate several other brands including Blomberg, Grundig and Flavel and many functional spare parts are common to all these brands however cosmetic items and plastics tend not to be.
More information on the Beko brand and other brands that Beko owns can be found on the manufacturer information page
Beko Spare Parts
You will for sure need to have the model number at the very least to locate any Beko spare part with any degree of certainty that the replacement spare part will fit.
Increasingly, however, we are seeing machines that are product code or number specific that you may need for some parts on some models to be sure of getting the correct parts.
The rating plate on any Beko produced appliance can tell you a lot, such as when it was made as well as the full and correct model number and if required, the product code. You can get more information on where to find that and how to read the information from this article on our support site
It is also the case that a number of spare parts used on Beko products have been altered over time so, the up to date and current replacement may not look the same as the one in your machine which can make identification visually using images alone impossible.
Beko Technical Support
Support for problems with Beko appliances in the forums is generally fairly good due to the volume of products in the field and the availability of spare part and technical information. If you are looking for fault diagnosis help the forums are the place to go for assistance.
Before you do that though, please read our quick guide on how to get the best responses in the forums here, the guys will help you if they can with most Beko problems.
Beko Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on firstname.lastname@example.org or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
Important COVID19 Information
Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay. This is also further aggravated due to Brexit which is causing delays, sometimes considerable delays, and Brexit has caused the at least temporary suspension of deliveries to EU states and Northern Ireland as well as some other destinations.
We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that these are not normal times.
Up to date information, you can find here as we get it
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP