Washing Machine Shock Absorber
Genuine LG Spares replacement damper or shock absorber to fit a wide range of washer dryer and washing machine models from LG
Design may alter.
LG Washing Machine & Washer Dryer
E1039SD, E1069LD, E1091LD, E1092ND, E1092ND5, E1289ND, E1289ND5, E1296ND3, E8069LD, E8069SD, F1003ND, F1003NDP, F1012NDR, F1020ND, F1020ND1, F1020ND5, F1020NDP, F1020NDP5, F1020NDR, F1020NDR5, F1020TD, F1020TD5, F1020TDR, F1021ND, F1021NDR, F1021NDR5, F1021SDP, F1021SDR, F1021TD, F1022ND, F1022ND5, F1022NDP, F1022NDR, F1022NDR5, F1022SD, F1022SDP, F1022SDR, F1022TD, F1022TDR, F1023ND, F1023NDR, F1023NDR5, F1029NDR, F1029SDR, F1039ND, F1039SD, F1047ND, F1048ND, F1048ND1, F1048QD, F1056LD, F1056LDP, F1056MD, F1056MD1, F1056MD5, F1056MDP, F1056ND, F1056ND1, F1056NDP1, F1056QD, F1057LD, F1057ND, F1058ND, F1058ND5, F1059ND, F1066LP, F1068LD, F1068LD1, F1068LD9, F1068QD, F1068SD, F1068SD1, F1073ND, F1073ND3, F1073ND5, F1073TD, F1081ND, F1081ND5, F1081TD, F1088LD, F1089ND, F1089ND5, F1091LD, F1091LD1, F1091QD, F1092LD, F1092MD, F1092MD1, F1092MD5, F1092ND, F1092ND1, F1092ND5, F1092QD, F1094ND, F1094ND5, F1096ND, F1096ND3, F1096ND5, F1096QD3, F1096SD3, F1096TD, F10B8MD, F10B8ND, F10B8ND1, F10B8ND5, F10B8QD, F10B9LD, F10B9QD, F10B9SD, F10C3LD, F1203ND, F1203ND5, F1203NDP, F1203NDP5, F1211NDP, F1211NDR, F1211NDR5, F1211TDR, F1212NDR, F1220ND, F1220ND5, F1220NDP, F1220NDP5, F1220NDR, F1220NDR5, F1220TD, F1220TD5, F1220TDR, F1221ND, F1221NDR, F1221NDR5, F1221SDP, F1221SDR, F1221TD, F1222ND, F1222ND5, F1222NDP, F1222NDR, F1222NDR5, F1222SD, F1222SDP, F1222SDR, F1222TD, F1222TDR, F1222TDR5, F1223ND, F1223NDR, F1223NDR5, F1229NDR, F1239SD, F1247ND, F1247ND5, F1248ND, F1248QD, F1256LD, F1256LD1, F1256MD, F1256MD1, F1256MDP, F1256ND, F1256ND1, F1256NDP1, F1256QD, F1256QD1, F1257LD, F1257ND, F1258ND, F1259ND, F1268LD, F1268LD1, F1273ND, F1273ND5, F1273TD, F1273TD5, F1280ND, F1280ND5, F1280NDS, F1280NDS5, F1280QDS, F1280QDS5, F1281ND, F1281ND5, F1281TD, F1281TD5, F1289ND, F1289ND5, F1291LD1, F1292LD, F1292MD, F1292MD1, F1292ND, F1292ND1, F1292QD, F1292QD5, F1294ND, F1296ND, F1296ND3, F1296ND5, F1296QD, F1296QD3, F1296SD3, F1296TD, F1296TD3, F1296TD5, F12A8HD, F12A8HD5, F12A8HDS, F12A8HDS5, F12A8NDS, F12B8ND, F12B8ND1, F12B8ND5, F12B9LD, F1402FDS, F1402FDS5, F1403TD, F1403TD5, F1403TDS, F1403TDS5, F1403TDS5D, F1403TDS6, F1403TDS6D, F1406TDS5, F1406TDS6, F1406TDSA, F1406TDSE, F1406TDSR6, F1406TDSR7, F1406TDSRB, F1406TDSRU, F1409TDS, F1409TDS5, F1409TDSR5, F1421TD5, F1480RDS, F1480TD, F1480TD5, F1480TDS, F1480TDS5, F1480YD, F1496AD3, F14A8FD, F14A8FD5, F14A8FDS, F14A8FDS5, F14A8TD, F14A8TD5, F14A8TDS, F14A8TDS5, F8020ND1, F8056LD, F8056LDP, F8056MD, F8056ND, F8066LP, F8068LD, F8068LD1, F8068LD9, F8068SD, F8088LD, F8091LD, F8091LD1, F8092LD, F8092MD, F8092ND, F80B9LD, F80C3LD, M1089ND5, M1091LD1, M1092ND1, M1222NDR, M1222TD3, M1292QD1, WD 10302 NUP, WD 80186 N, WD 80230N, WD-10120ND WD10120ND, WD-10130N WD10130N, WD-10130NP WD10130NP, WD-10130NU WD10130NU, WD-10130NUP WD10130NUP, WD-10130T WD10130T, WD-10130TUP WD10130TUP, WD-10131N WD10131N, WD-10131NU WD10131NU, WD-10131NUP WD10131NUP, WD-10132N WD10132N, WD-10132NU WD10132NU, WD-10132SU WD10132SU, WD-10132T WD10132T, WD-10132TU WD10132TU, WD-10150N WD10150N, WD-10150NU WD10150NU, WD-10150NUP WD10150NUP, WD-10150S WD10150S, WD-10150SU WD10150SU, WD-10150SUP WD10150SUP, WD-10154N WD10154N, WD-10154NP WD10154NP, WD-10154SP WD10154SP, WD-10154TP WD10154TP, WD-10155NU WD10155NU, WD-10155NUP WD10155NUP, WD-10156NU WD10156NU, WD-10156NUP WD10156NUP, WD-10158NP WD10158NP, WD-10160N WD10160N, WD-10160NP WD10160NP, WD-10160NU WD10160NU, WD-10160NUP WD10160NUP, WD-10160NUV WD10160NUV, WD-10160S WD10160S, WD-10160SP WD10160SP, WD-10160SU WD10160SU, WD-10160SUP WD10160SUP, WD-10160SUV WD10160SUV, WD-10160TP WD10160TP, WD-10160TUP WD10160TUP, WD-10163N WD10163N, WD-10163S WD10163S, WD-10164N WD10164N, WD-10164NP WD10164NP, WD-10164NV WD10164NV, WD-10164S WD10164S, WD-10164SP WD10164SP, WD-10164SV WD10164SV, WD-10164TP WD10164TP, WD-10168NP WD10168NP, WD-10175ND WD10175ND, WD-10175SD WD10175SD, WD-10180NU WD10180NU, WD-10180NUP WD10180NUP, WD-10180S WD10180S, WD-10180SP WD10180SP, WD-10180SU WD10180SU, WD-10180TU WD10180TU, WD-1018C WD1018C, WD-10192N WD10192N, WD-10192S WD10192S, WD-10192SV WD10192SV, WD-10192T WD10192T, WD-10200ND WD10200ND, WD-10202TD WD10202TD, WD-10205ND WD10205ND, WD-10205SD WD10205SD, WD-10207TD WD10207TD, WD-10230N WD10230N, WD-10230NU WD10230NU, WD-10230T WD10230T, WD-10230TU WD10230TU, WD-1023C WD1023C, WD-10240N WD10240N, WD-10240T WD10240T, WD-10260N WD10260N, WD-10260NP WD10260NP, WD-10260T WD10260T, WD-10264N WD10264N, WD-10264NP WD10264NP, WD-10264SP WD10264SP, WD-10264TP WD10264TP, WD-10302NP WD10302NP, WD-10302SP WD10302SP, WD-10302SUP WD10302SUP, WD-10302TP WD10302TP, WD-10302TUP WD10302TUP, WD-10330NDK WD10330NDK, WD-10340ND WD10340ND, WD-10342TD WD10342TD, WD-10344ND WD10344ND, WD-10353NDK WD10353NDK, WD-10360ND WD10360ND, WD-10360NDK WD10360NDK, WD-10360SD WD10360SD, WD-10360SDK WD10360SDK, WD-10361TDK WD10361TDK, WD-10362TD WD10362TD, WD-10363NDK WD10363NDK, WD-10384N WD10384N, WD-10384T WD10384T, WD-10390ND WD10390ND, WD-10390NDK WD10390NDK, WD-10390SD WD10390SD, WD-10390SDK WD10390SDK, WD-10391TDK WD10391TDK, WD-10393NDK WD10393NDK, WD-10393SDK WD10393SDK, WD-10395NDK WD10395NDK, WD-10396TDK WD10396TDK, WD-10400NDK WD10400NDK, WD-10400SDK WD10400SDK, WD-10401TDK WD10401TDK, WD-10403NDK WD10403NDK, WD-10403SDK WD10403SDK, WD-10406NDK WD10406NDK, WD-10406TDK WD10406TDK, WD-10480N WD10480N, WD-10480NP WD10480NP, WD-10480NV WD10480NV, WD-10480S WD10480S, WD-10480SP WD10480SP, WD-10480SV WD10480SV, WD-10480T WD10480T, WD-10480TP WD10480TP, WD-10480TV WD10480TV, WD-10481 N WD10481 N, WD-10481NP WD10481NP, WD-10481NV WD10481NV, WD-10481S WD10481S, WD-10481T WD10481T, WD-10481TP WD10481TP, WD-10481TV WD10481TV, WD-10482N WD10482N, WD-10482S WD10482S, WD-10482T WD10482T, WD-10490N WD10490N, WD-10490NP WD10490NP, WD-10490NV WD10490NV, WD-10490SV WD10490SV, WD-10490TP WD10490TP, WD-10490TV WD10490TV, WD-10491N WD10491N, WD-10491NV WD10491NV, WD-10491S WD10491S, WD-10491SV WD10491SV, WD-10492N WD10492N, WD-10492NV WD10492NV, WD-10492S WD10492S, WD-10492SV WD10492SV, WD-10499NE WD10499NE, WD-1049C WD1049C, WD-10660N WD10660N, WD-10660T WD10660T, WD-10661N WD10661N, WD-12120ND WD12120ND, WD-12170TD WD12170TD, WD-12175ND WD12175ND, WD-12175SD WD12175SD, WD-12200ND WD12200ND, WD-12200SD WD12200SD, WD-12205ND WD12205ND, WD-12205SD WD12205SD, WD-12207TD WD12207TD, WD-12330ND WD12330ND, WD-12330NDK WD12330NDK, WD-12340ND WD12340ND, WD-12340NDK WD12340NDK, WD-12341TDK WD12341TDK, WD-12342TD WD12342TD, WD-12344ND WD12344ND, WD-12350NDK WD12350NDK, WD-12353NDK WD12353NDK, WD-12360ND WD12360ND, WD-12360NDK WD12360NDK, WD-12360SD WD12360SD, WD-12360SDK WD12360SDK, WD-12361TDK WD12361TDK, WD-12362TD WD12362TD, WD-12363NDK WD12363NDK, WD-12390ND WD12390ND, WD-12390NDK WD12390NDK, WD-12390SD WD12390SD, WD-12390SDK WD12390SDK, WD-12391TDK WD12391TDK, WD-12392TD WD12392TD, WD-12393NDK WD12393NDK, WD-12393SDK WD12393SDK, WD-12395ND WD12395ND, WD-12395NDK WD12395NDK, WD-12396TDK WD12396TDK, WD-12400NDK WD12400NDK, WD-12400SDK WD12400SDK, WD-12401TDK WD12401TDK, WD-12403NDK WD12403NDK, WD-12403SDK WD12403SDK, WD-12406NDK WD12406NDK, WD-12406TDK WD12406TDK, WD-12411TDK WD12411TDK, WD-12430NDK WD12430NDK, WD-12480N WD12480N, WD-12480NP WD12480NP, WD-12480NV WD12480NV, WD-12480TP WD12480TP, WD-12480TV WD12480TV, WD-12481N WD12481N, WD-12481NP WD12481NP, WD-12481NV WD12481NV, WD-12481TP WD12481TP, WD-12481TV WD12481TV, WD-14370TD WD14370TD, WD-14375TD WD14375TD, WD-14376TD WD14376TD, WD-14377TD WD14377TD, WD-14378TD WD14378TD, WD-14379TD WD14379TD, WD-80130N WD80130N, WD-80130NP WD80130NP, WD-80130NU WD80130NU, WD-80130NUP WD80130NUP, WD-80130T WD80130T, WD-80130TP WD80130TP, WD-80130TUP WD80130TUP, WD-80131N WD80131N, WD-80131NU WD80131NU, WD-80131NUP WD80131NUP, WD-80132N WD80132N, WD-80132NU WD80132NU, WD-80132SP WD80132SP, WD-80132SU WD80132SU, WD-8013C WD8013C, WD-80150N WD80150N, WD-80150NU WD80150NU, WD-80150NUP WD80150NUP, WD-80150NUV WD80150NUV, WD-80150S WD80150S, WD-80150SU WD80150SU, WD-80150SUP WD80150SUP, WD-80154N WD80154N, WD-80154NP WD80154NP, WD-80154S WD80154S, WD-80154SP WD80154SP, WD-80155N WD80155N, WD-80155NU WD80155NU, WD-80155NUP WD80155NUP, WD-80155S WD80155S, WD-80155SU WD80155SU, WD-80155SUP WD80155SUP, WD-80156N WD80156N, WD-80156NU WD80156NU, WD-80156NUP WD80156NUP, WD-80156S WD80156S, WD-80156SU WD80156SU, WD-80156SUP WD80156SUP, WD-80157N WD80157N, WD-80157NU WD80157NU, WD-80157NUP WD80157NUP, WD-80157S WD80157S, WD-80157SU WD80157SU, WD-80158NP WD80158NP, WD-80158SP WD80158SP, WD-8015C WD8015C, WD-80160N WD80160N, WD-80160NP WD80160NP, WD-80160NU WD80160NU, WD-80160NUP WD80160NUP, WD-80160NUV WD80160NUV, WD-80160S WD80160S, WD-80160SP WD80160SP, WD-80160SU WD80160SU, WD-80160SUP WD80160SUP, WD-80160SUV WD80160SUV, WD-80163N WD80163N, WD-80163S WD80163S, WD-80164N WD80164N, WD-80164NP WD80164NP, WD-80164NV WD80164NV, WD-80164S WD80164S, WD-80164SP WD80164SP, WD-80164SV WD80164SV, WD-8016C WD8016C, WD-80180NU WD80180NU, WD-80180NUP WD80180NUP, WD-80180SU WD80180SU, WD-80180TU WD80180TU, WD-80185N WD80185N, WD-80185NU WD80185NU, WD-80185NUP WD80185NUP, WD-80185SU WD80185SU, WD-80186NU WD80186NU, WD-80186NUP WD80186NUP, WD-80186SU WD80186SU, WD-80187N WD80187N, WD-80187NU WD80187NU, WD-80187NUP WD80187NUP, WD-80187SU WD80187SU, WD-80192N WD80192N, WD-80192NV WD80192NV, WD-80192S WD80192S, WD-80192T WD80192T, WD-80230NU WD80230NU, WD-80230T WD80230T, WD-80230TU WD80230TU, WD-80240N WD80240N, WD-80240T WD80240T, WD-80250N WD80250N, WD-80250NP WD80250NP, WD-80250NU WD80250NU, WD-80250NUP WD80250NUP, WD-80250S WD80250S, WD-80250SP WD80250SP, WD-80250SU WD80250SU, WD-80250SUP WD80250SUP, WD-80250TP WD80250TP, WD-80250TUP WD80250TUP, WD-80260N WD80260N, WD-80260NP WD80260NP, WD-80260S WD80260S, WD-80260T WD80260T, WD-80264N WD80264N, WD-80264NP WD80264NP, WD-80264SP WD80264SP, WD-80264TP WD80264TP, WD-80266N WD80266N, WD-80267N WD80267N, WD-8026C WD8026C, WD-80302NP WD80302NP, WD-80302NUP WD80302NUP, WD-80302SP WD80302SP, WD-80302SUP WD80302SUP, WD-80302TP WD80302TP, WD-80302TUP WD80302TUP, WD-80305NP WD80305NP, WD-80305NUP WD80305NUP, WD-80305SP WD80305SP, WD-80305SUP WD80305SUP, WD-80306NP WD80306NP, WD-80306NUP WD80306NUP, WD-80306SP WD80306SP, WD-80306SUP WD80306SUP, WD-80307NP WD80307NP, WD-80307NUP WD80307NUP, WD-80307SP WD80307SP, WD-80307SUP WD80307SUP, WD-80384N WD80384N, WD-80384T WD80384T, WD-80480N WD80480N, WD-80480NP WD80480NP, WD-80480NV WD80480NV, WD-80480S WD80480S, WD-80480SP WD80480SP, WD-80480SV WD80480SV, WD-80482N WD80482N, WD-80490C WD80490C, WD-80490N WD80490N, WD-80490NP WD80490NP, WD-80490NV WD80490NV, WD-80490SV WD80490SV, WD-80490TP WD80490TP, WD-80490TV WD80490TV, WD-80499NEV WD80499NEV, WD-80499NV WD80499NV, WD-80660N WD80660N, WD-80660T WD80660T, WD10170ND, WD10170SD, WD10170TD, WD10180T, WD10200SD, WD11120FB, WD12120FD, WD12121FD, WD12170SD, WD1271FB, WD14120FD, WD14123RD, WD14124RD, WD14125FD, WD14126FD, WD1481FD, WD16100FD, WD16101FD, WD16110FD, WD80180T, WDM12905FHB, WM1085FHD, WM1280FHD, WM1285FHD, WM1295FHB, WM1460FHD, WM1480FHD, WM16115FD, F14U1TCN6, F14U1TCN
|Alternate Part Number||383EER3001G, 4901ER2003A, 383EER3001K, 383EER3001H, 5045175417166, 5045172039989, 4900FR2030F, 383EER3001L, 383EER3001F, 4901ER2002B, 4900FR2030J, 4900FR2030H|
Washing Machine Suspension Parts
The dampers and springs on your washing machine are designed to absorb the vibration of your washing machine as the load moves around inside the drum.
Normally you will see two dampers or shock absorbers mounted to the bottom of the tub or tank unit and two springs at the top that are mostly there to keep the tub unit from drifting out of position. In essence the dampers or shocks do all the work, the springs are really only there for support.
On more expensive models you will often find three or even four shock absorbers fitted but, in our experience, while not unknown to go wrong, these will rarely fail.
Of course dampers can go faulty and they do as they can be very hard worked but one of the big reasons that we see them failing is from machines being subjected to higher than normal use or, because they have been overloaded and therefore overworked. If yours do fail please try not to overload your machine and they probably will not fail again.
You can find more about correctly loading your washing machine in this article and, not only will you not cause harm or wear your machine out just as fast, you will get better wash results as well.
Ordering Replacement Dampers
Dampers will vary, sometimes a fair bit, between different models as there are different tank sizes to accommodate either larger or smaller load sizes so the dampers have to alter to take account of this.
What we normally find is that the shock absorbers are specific to a range of machines that will normally all share a common drum and tub unit but that cannot be guaranteed in every instance.
If you don’t see the model number of your washing machine or washer dryer listed or, there are any notes about different shocks or springs being used, please contact us for assistance to identify the correct dampers you need. Putting the wrong ones in your washing machine can cause great harm to your machine so you do want to ensure you get the correct ones.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject top change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that some washing machine suspension parts and their components can vary hugely depending on the model so please, take care when ordering and don't rely solely on images as, they pretty much all look the same!
Washing Machine Technical Support
For technical support on washing machines, fault diagnosis and fitting instructions please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method.
LG is, of course, one of the largest manufacturers around, with this Korean company making everything from phones to washing machines and fridge freezers.
Generally speaking, we like LG but there are a few issues with them at times that we've noted below in respect to parts but also that spare parts and technical information they can be quite guarded about, too much so in our opinion.
You can find out more about LG Appliances on the main site in this article
LG Spare Parts
Most LG parts we can get without any problem, however, we have noticed that support for older appliances can be a bit sporadic with many items for popular products becoming obsolete after 8-10 years. Most Asian companies tend to have spares that go that way faster and that can be an issue on the American style side by side fridge freezers in particular but we've seen it on washing machine parts as well.
Some parts can also be on the expensive side but, most are not too bad and especially compared to some others.
The full model number is required for any LG spare parts and on rare occasions the serial number or production code as well but, generally the model number alone is fine to find parts.
After you have that you should be able to find any LG parts we've already listed or, if not or you can't find what you're looking for please contact us on firstname.lastname@example.org or use the Helpdesk ticket system for assistance.
Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.
For laundry products, washing machines, in particular, there are some low cost compatible spare parts that are cheaper and can offer a decent saving but this will tend to be on pumps, door locks and the likes for the most part.
Our standing advice holds true with LG though, if you are unsure in any way at all just ask us and we will check a spare part for you and we're happy to do that. It can save you from making a mistake and sometimes save you money.
LG Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on email@example.com or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at firstname.lastname@example.org
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at email@example.com should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on firstname.lastname@example.org within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP