Tumble Dryer Rear Seal
Rear bearing plate and heater support felt seal to fit tumble drier models as listed or as directed
Please note that this part may alter depending on the serial number and/or product code of some models shown, if you are not sure that this is correct please contact us with the detail of the machine you have and we can confirm suitability for you.
Candy Tumble Dryer
CC217-80, CC217-88, CC217-SY, CC266-S, CC266T-47, CC267-37, CC267-80, CC267T-01S, CC267T-47, CC267T-84, CC267T-88, CC276T-47, CC277T-86S, CD6720-ISR, CDC165-83SY, CDC168-SY, CDC179X-88, CDC263, CDC263CH, CDC266UK, CDC266X, CDC266XCH, CDC267ESY, CDC268EX, CDC268TEX, CDC268TEXCH, CDC668-37, CDC668-47, CDC668-SY, CDC679X-SY, CDC679XT-88, CDC768-47, CDC779X-86SY, CDC779XT-88, CDC779XT-SY, CDE107-80, CDV160-SY, CDV262, CDV262-04ARG, CDV262ES, CDV262UK, CDV265E, CDV265EX, CDV660-37, CDV660-47, CDV660-SY, CDV671XSY, CIC209TX, CIC209X, CIC209XCH, CIC258E, CIC259EX, CIC259TEX, CIC259TEXCH, CIC60, CIV109, CIV109OS, CIV139X, CIV139XC, CIV145E, CIV149EX, CIV14M, CIV60, CIVD14EX, CV116-80, CV116-SY, CV117-04S, CV117-OS, CV166-37, CV166-37/0, CV166-47, CV166-47/0, CV166-S, CV167-47, GODC778-37, GODC78-01S, GODC78-88, KT6EMAX
34000673 (CFO3350E), 31100189 (CV117-OS), 31100496 (EVOC591CT-80), 31100468 (EVOV570C-S), 31100645 (EVOV580C-ISR), 31100469 (EVOV580C-S), 31100543 (EVOV580NC-S), 34000082 (FRHCA352K), 31100749 (GCC51013NB-47), 31100680 (GCC5101NB-80), 31100596 (GCC560NB-S), 31100508 (GCC570B-47), 31100538 (GCC570NB-S), 31100509 (GCC580B-47), 31100579 (GCC580NB-47), 31100656 (GCC580NB-80), 31100658 (GCC580NBB-80), 31100539 (GCC580NB-S), 31100657 (GCC580NBS-80), 31100559 (GCC580NC-80), 31100634 (GCC5813NB-80), 31100732 (GCC581NB-80), 31100591 (GCC581NB-S), 31100636 (GCC590NB-80), 31100694 (GCC590NB-S), 31100560 (GCC591NB-80), 31100659 (GCC591NBB-80), 31100510 (GCC6912PPB-47), 31100580 (GCC6912PPNB-47), 31100686 (GCC770NBT-84), 31100597 (GCC770NBT-S), 31100672 (GCC780NBT-S), 31100592 (GCC781NBT-S), 31100583 (GCC7913NB-47), 31100695 (GCC7913NBB-47), 31100748 (GCC7913NBS-47), 31100685 (GCH970NA1T-84), 31100627 (GCH970NA2T-S), 31100682 (GCH980NA1T-47), 31100644 (GCH980NA1T-S), 31100758 (GCS91013A2-S), 31100757 (GCS9101A2T-S), 31100759 (GCS9913A1-S), 31100756 (GCS991A1T-S), 31100542 (GCV570NC-S), 31100802 (GCV570NC-UK), 31100677 (GCV580C-ISR), 31100546 (GCV580NC-47), 31100671 (GCV580NC-S), 31100729 (GCV581NC-80), 31100730 (GCV590NC-80), 31100409 (GOC560C-S), 31100411 (GOC570C-S), 31100412 (GOC580C-S), 31100374 (GOCD57F-47), 31100303 (GODC38T/1), 31100375 (GODV58F47), 31100359 (GODV58F85S), 31100388 (GODV58FOS), 31100418 (GOV570CS), 31100418 (GOV570C-S), 31100429 (GOV580C), 31100419 (GOV580C-S), 31100420 (GOV780C-S), 31100737 (GV56S), 31100737 (GV56-S), 31100662 (GVC71013NB-S), 31100669 (GVC71013NBX-47), 31100663 (GVC7813NB-S), 31100674 (GVC7813NBX-47), 31100653 (GVC7913NB-S), 31100675 (GVC7913NBX-47), 31100678 (GVC791NB-OS), 31100799 (GVCD1013B-07), 31100735 (GVCD1013B-80), 31100700 (GVCD1013B-S), 31100745 (GVCD1013BX-47), 31100794 (GVCD101BBC-80), 31100793 (GVCD101BC-80), 31100764 (GVCD101NB-OS), 31100736 (GVCD101WB-80), 31100766 (GVCD813B-12), 31100743 (GVCD813B-47), 31100698 (GVCD813B-S), 31100791 (GVCD81B-80), 31100792 (GVCD81BB-80), 31100767 (GVCD913B-12), 31100818 (GVCD913BBC-47), 31100744 (GVCD913BX-47), 31100733 (GVCD91CB-80), 31100734 (GVCD91CBB-80), 31100763 (GVCD91WB-80), 31100679 (GVH9813NA1-S), 31100667 (GVH9913NA1-S), 31100683 (GVH9913NA1X-47), 31100668 (GVH9913NA2-S), 31100702 (GVHD1013A2-S), 31100701 (GVHD813A1-S), 31100774 (GVHD813A2-S), 31100731 (GVHD913A2-80), 31100796 (GVHD913A2BC-80), 31100795 (GVHD913A2C-80), 31100703 (GVHD913A2-S), 31100747 (GVHD913A2X-47), 31100770 (GVSD913A2-S), 31100771 (SLCD813B-S), 31100808 (SLCD81B-47), 31100810 (SLCD81BS-47)
Hoover Tumble Dryer
HC75XT-47, HDC60ECH, HDC60ESY, HDC6UK, HDC70XSY, HDC75TEXCH, HDC75TEXDE, HDC75TEXFR, HDC75TEXSY, HDC7FME, HDC7FMUK, HDC7UK, HDV60SY, HDV6UK, HDV70EXFR, HDV70XSY, HDV75EXDE, HDV7FMUK, HHD775X-80, HHD775X-84, HHD780X-30S, HHD780X-47, HNC160-80, HNC170-80, HNC170S-80, HNC171X-SY, HNC172-80, HNC172S-80, HNC175-80, HNC175S-80, HNC180-80, HNC180-SY, HNC180S-80, HNC260-SY, HNC270-80, HNC271X, HNC271XS-SY, HNC360B-88, HNC360S, HNC375T-30S, HNC375T-80, HNC375T-84, HNC375T-88, HNC380-80, HNC382T-80, HNC470T-84, HNC480-SY, HNC485T-86, HNC770T-80, HNC771X-SY, HNC771XT, HNC771XT-84, HNC771XT-SY, HNC775T-80, HNC780BT-84, HNC780BT-88, HNC780BT-SY, HNC780T-47, HNV160-80, HNV160-SY, HNV171X-ISR, HNV171X-SY, HNV172-80, HNV270-80, HNV271X-89, HNV375-80, HNV375-80/0, HNV375-S, HNV375-S/0, HNV380-47, HNV380-80, HNV380-SY, HNV771X, HSC170-80, HSV170-80, HV71X-47, KIT HNC171SY, KIT HNV171X, NHC771XT-89, PFC170-80, PFV170-80, PPC160-80, PPC160J-80, PPV160-80, TC650 001, TCE61 031, TCE62 061, TCE63 011, TCE63 021, TCE64 001, TCE660 001, TCX51 031, TCX52 061, TCX53 011, TV630 001, TV640 001, TVE41 031, TVE42 061, TVE43 011, TVE43 014, TVX31 031, TVX33 011, TVX33 014
31100092 (ABHNC171X-SY), 31100207 (CKD HNV 171XSY), 38730008 (DMC D1013B-80), 31100723 (DMC D1013BC-80), 37503299 (DMC D1013BX-S), 31100805 (DMCG D1013B-84), 31100722 (DNC D813B-80), 39100160 (DNC D913B-80), 31100719 (DNC D913BB-80), 31100784 (DNC D91B-80), 31100803 (DNCG D813B-84), 31100804 (DNCG D913B-84), 31100567 (DYC 169A-80N), 31100681 (DYC 71013NB-80), 31100690 (DYC 710AV2BX-80N), 31100689 (DYC 710AVBX-80N), 31100599 (DYC 770NB-S), 31100563 (DYC 7813NB-80), 31100569 (DYC 7813NBX-84), 31100600 (DYC 7813NBX-S), 31100446 (DYC 870B-S), 31100461 (DYC 8713BX-AUS), 31100392 (DYC 88132BX-80), 31100565 (DYC 88132BXC-80N), 31100400 (DYC 88132XB-S), 31100442 (DYC 8813BX-84), 31100693 (DYC 890NB-80), 31100391 (DYC 8913B-80), 31100536 (DYC 893B-80), 31100129 (HHD 775X -84), 31100162 (HHD 780X), 31100151 (HHD 780X-47), 31100125 (HHD 780X-80), 31100371 (HNC 360BT-1-84), 31100295 (HNC 360BT-84), 31100181 (HNC 382T-80), 31100209 (HNC 470T-84), 31100200 (HNC 485T-86), 31100208 (HNC 780BT-84), 31100191 (HNC 780BT-88), 31100204 (HNC 780BT-SY), 31100185 (HNC 780T-47), 31100199 (HNV171X-ISR), 31100368 (HPC 370T-1-84), 31100264 (HPC370T-84), 31100806 (LLCG D713B-84), 31100357 (VHC 180-1-80), 31100236 (VHC 180-80), 31100377 (VHC 360T-84), 31100389 (VHC 370BT-84), 31100376 (VHC 370T-84), 31100328 (VHC 380X-1-30S), 31100347 (VHC 381-1-80), 31100326 (VHC 381XT-1-84), 31100348 (VHC 391-1-80), 31100324 (VHC 391T-1-80), 31100331 (VHC 391XT-1-47), 31100561 (VHC 580NC-80), 31100401 (VHC 680BX-S), 31100395 (VHC 680C-80), 31100360 (VHC 680F-85S), 31100396 (VHC 681B-80), 31100534 (VHC 68B-80), 31100397 (VHC 691B-80), 31100651 (VHC 69BCB-80N), 31100440 (VHC 770BT-84), 31100441 (VHC 771BT-84), 31100311 (VHC 781XTB-1-37S), 31100314 (VHC 781XTB-1-80), 31100436 (VHC 790BTX-47), 31100346 (VHC 791T-1-OS), 31100317 (VHC 791XT-1-14S), 31100332 (VHC 791XT-1-47), 31100313 (VHC 791XT-1-84), 31100318 (VHC 791XT-1-86S), 31100316 (VHC 791XT-1-88S), 31100519 (VHC 980ATXX-S), 31100384 (VHC168A-80), 31100235 (VHC380-80), 31100248 (VHC380X-30S), 31100283 (VHC381-80), 31100262 (VHC381XT-84), 31100282 (VHC391-80), 31100234 (VHC391T-80), 31100239 (VHC391XT), 31100244 (VHC391XT-30S), 31100239 (VHC391XT-47), 31100255 (VHC392T-80), 31100364 (VHC680F-80), 31100250 (VHC781XT-14S), 31100256 (VHC781XTB), 31100251 (VHC791XT-14S), 31100238 (VHC791XT-47), 31100261 (VHC791XT-84), 31100247 (VHC791XT-86S), 31100252 (VHC791XT-88S), 31100233 (VHV 180-80), 31100302 (VHV 380-1-80), 31100319 (VHV 380-1-86S), 31100333 (VHV 380X-1-47), 31100334 (VHV 381-1-80), 31100301 (VHV 381-80), 31100398 (VHV 680C-80), 31100643 (VHV 680C-OS), 31100406 (VHV 680C-S), 31100361 (VHV 680F-85S), 31100533 (VHV 68C-80), 31100407 (VHV 780CX-S), 31100320 (VHV 780X-1-14S), 31100399 (VHV 781C-80), 31100549 (VHV 781NC-80), 31008064 (VHV380-80), 31100232 (VHV380-80), 31100237 (VHV380X-47), 31100365 (VHV680F-80), 31100245 (VHV780X-14S), 31100779 (VTC 570B-80), 31100717 (VTC 580NB-80), 31100781 (VTC 581B-80), 31100782 (VTC 581BB-80), 31100610 (VTC 58NC-80), 31100783 (VTC 590B-80), 31100788 (VTC 591BB-80), 31100635 (VTC 591NB-80), 31100598 (VTC 680NBX-S), 33000680 (VTC 680NBX-S), 31100574 (VTC 760NBT-84), 31100575 (VTC 770NBT-84), 34411264 (VTC 770NBT-84), 31100661 (VTC 781NBBC-80), 31100697 (VTC 86NB-80), 31100780 (VTC C580B-80), 31100577 (VTH 980NA1T-84), 31100552 (VTH 980NA1TX-S), 31100617 (VTH 980NA2T-84), 31100654 (VTV 57NC-80), 31100605 (VTV 580NC-80), 31100544 (VTV 580NC-S), 31100712 (VTV 581NC-80), 31100768 (VTV 581NCC-80), 31100696 (VTV 590NC-80), 31100713 (VTV 591NC-80), 31100545 (VTV 780NC-S)
Otsein Tumble Dryer
OHDC7X, OHDV6, OHDV70, OHDV7EX, OHDV7X, OHHD780X-37, OHNC171X-37, OHNC173-37, OHNC271XS-37, OHNC272X-37, OHNC475TS-37, OHNC480TS, OHNC485T-37, OHNC771X-37, OHNC775XT-37, OHNV171X-37, OHNV175-37, OHNV271X-37, OHNV273X-37, OHNV375-37, OHNV380-37, SCH630E, SCH653X, SVC635E, SVD610EH, SVH633X, SVH643E
Iberna Tumble Dryer
IDC60-88, IDC60-SY, ITD54V, ITD55CX
Kelvinator Tumble Dryer
|Alternate Part Number||40003167|
Tumble Dryer Spare Parts
When you are looking for a spare part for your tumble dryer we recommend the first thing you should do is track down the proper model number for your tumble dryer. We advise you not to trust the user guide or manual as all too often these will be generic and cover a range of dryers and not just the particular model that you own.
You will normally find the rating plate where you can get all the relevant information around the door area, either on the door farm or beside the porthole opening. Normally this information plate is made to be easily accessible without having to pull your tumble dryer out.
With this you can then search for the model number and find any parts that we have tagged to fit that particular tumble dryer, including both genuine spare parts as well as any low cost compatible spares that may be available.
Can’t Find The Spare Part?
We tend to list parts that have been asked for or used by the engineers and not ones that have not. If you are not sure if the listed replacement will fit your tumble dryer then please get in touch before ordering and we will happily tell you if it will be compatible or not with your model.
There are two basic reasons that we operate this way, the first is that if it has been used once then it is likely that the spare part will be needed again and it limits the items tagged to each model to a manageable level making it easier to find the spare parts needed.
Cleverly though, it also saves people from seeing hundreds of irrelevant results and only shows tumble dryer parts that we know fail and have been used, not parts that are almost never required.
This means that we rely on our customers to tell us what breaks and why we ask that, if you are having trouble finding a spare part, please get in touch with us and we will get back to you with the relevant information to help you. Often, we will also be able to offer alternative parts that in many cases may save you money.
Please use email or the contact page to get in touch as that way we can send you images, diagrams and any other files or information that might just help you repair your tumble dryer as cheaply as possible.
It is very common for people to order the wrong part please, don't be hasty in ordering parts as it is at times a very, very precise thing to do and if you go one step wrong, you'll get the wrong part!
This is a hassle and inconvenience to you obviously but, it makes our life harder as well and can prove costly to all.
We want you to get the right part, the first time.
Please have a look at this guide on finding the correct spare parts and if you've any doubt at all, just ask. We'll answer you quickly and accurately saving you time, hassle and money most often.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that many tumble dryer spare parts and components can vary hugely depending on the make and the model, be used in different positions and more so please, take care when ordering and don't rely solely on images as they pretty much all look the same!
Technical And Fault Help
If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.
This is a free service that is available to all and you can access the forums from this link
In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.
This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.
The Candy Group is one of the largest producers of domestic appliances in Europe and, one that we have a long relationship and much experience with that spans decades.
To find the information required for spare parts please see and, for more on the Candy Group brand and company on the site.
Candy Spare Parts
As with most these days, to identify spare parts you will often require not just the model number but also the full model, product code or even serial number on occasion if there have been changes on production as, just as with cars and other products, things change over time. This also means that many parts may not look the same as the one originally used during production.
Increasingly, however, the serial number is required to identify the correct spare part with 100% certainty.
Many spare parts are fairly obvious however just as many are not and as ever our standing advice is that if you are not sure or just need confirmation that a spare part will fit your model please ask us before ordering, we are only too happy to assist you.
Candy Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on firstname.lastname@example.org or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
Important COVID19 Information
Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay.
We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that this is not normal times.
Up to date information, you can find here as we get it
We are going to get any part/s you order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability. Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
As a rough guide, the regions we ship to are shown in green on this map, we do not ship to areas marked in red:
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP