We are still shipping as quickly as possible all the spare parts that we can during this difficult period. Orders wherever possible will ship as normal.

For up to date information on how this is affecting the industry please see the news item here

Washing Machine Drum Paddle

£15.95
SKU
480110100104
Genuine Part
Typically with you in 1 to 7 days
FREE delivery available
  • Buy 2 for £14.40 each and save 10%
  • Buy 3 for £13.20 each and save 17%
Commonly used on these brands

Genuine replacement drum paddle or lifter used in the models as shown

This drum paddle or lifter will only fit the models as shown or as specifically advised and will not fit any others even if it looks the same, it probably won't be as there are several that look alike yet are not, please take time to ensure this is correct before ordering. If you are unsure please don't hesitate to contact us and ask for assistance.

Ariston Washing Machine

WMTL 502 L IL, WMTL 602 L EX, WMTF 622 H EX, WMTF 623 H HK, WMTL 602 L IL, WMTL 603 L HK

Bauknecht Washing Machine

WAT Care 20, WAT 4569, WAED 5419, WAE/D 5410 EX, WAT CARE 10, WAT 6516, WAT 6518, WAT SENSIT.20DI, WAT CARE 30SD, WAT 4564, WAT 4568, WAT 4588, WAT6316, WAT 4564 W, WAT 4568 W, WAT 4588 W, WAE/D 5410, WAE/D 5419, WAT6316 WA, WAT 6516 W, WAT 6518 W, WAT UNIQ 612 AAA, WAT CARE 32SD, WAT PLUS 512 DI, WATECO 9600, WAT PL 962 DI, WAT PL 960 DI, WAT PLUS 510 DI, WAT PLUS 511 DI, WAT PLATINUM 22DI, WAT CARE 22, WAT 7355, WAT PRESTIGE 2255, WAT EXCELLENCE 2255, WAT SENSITIVE 22 DI, WAT SENSITIVE 32 DI, WAT PRIMELINE 90 DI, WATE 9590/1, WAT PRIMELINE 92 DI, WAT SENSITIVE 30 DI, WAT PLATINUM 12DI, WAT CARE 12, WAT 7359, WAT UNIQ 610 FLD, WAT PURE 42 FLD, WAT PURE 40 FLD, WAT PURE 30 FLD, WAT PURE 32 FLD, WAT ECO 2255, WAT 8579, WAT 8575, WATECO 9595, WAT SENSITIVE 31 DI, WAT UNIQ 612 FLD, Excellence Zen, WAT 360, WAT ECO 360, WAT 620, WAT 610, WAT UNIQ 620 FLD, WAT UNIQ 622 FLD, WAT Eco 10 Di, WATE 9600, WAT DR1, WAT PL 9622 DI, WAT Platinum 32DI, WAT PLUS 622 DI, WAT UNIQ 622 Di, WAT UNIQ 632 FLD, WAT CARE 42SD, WAT PLUS 520 DI, WAT PLUS 522 DI, WAT CARE 40SD, WAT Plat.62 A+++, WAT UNIQ 642 AAA, WAT UNIQ 65 AAA, WAT 6829, WAT UNIQ 632 AAA, WAT 820, WAT 612 Di, WAT 720, WAT 710, WAT UNIQ 632 BW, WAT 810, WAT PL 965, WATE 9600/2, WATE 9590/2, wateco 9560, WAT Platinum 42 BW, WMT 6L45, WMT Ecostar 6 Di, WMT EcoStar 6 BW, WAT 4560, WAT Eco 4560, WMT EcoStar 65Z BW, WMT EcoStar 6Z BW, WAT Care 52 SD, WAT PLUS 620 DI, WAT Care 50 SD, WAT UNIQ 635 PS, WAT Prime 552 SD, WAT Prime 550 SD, WMT Trend 622 PS, WAT Prime 652 PS, WAT Prime 652 Z, WAT Prime 652 Di, TBKR 65230, WTCH 6930, TBKR 65220, WAT 6513 DD, WAT PL 965/1, WAT DR1/1, WMT ECOSTAR 732 DI, WMT ECOSTAR 722 DI, WAT PRIME 752 DI, WMTStyle732ZEN, WTCH7522, WAT6312

Bompani Washing Machine

BILA 060/W, BILA 080/W, BILA 100/W, BILA060/W, BILA100/W, BOCA106/E, BOCA060/E, BOCA080/E

Bosch Washing Machine

WOR20154, WOT20254, WOR16124IT, WOR20154FN, WOT24284NL, WOT16224IT, WOT24254FN, WOT24254NL, WOT20224IT, WOT24494NL, WOR24154FF, WOR20154FF, WOT24254FF, WOT24254, WOT20284, WOT24494, WOT24454FF, WOT24424IT, WOT24444, WOR16154PL, WOR16154BY, WOR20154PL, WOT20254PL, WOT24254PL, WOT20254BY, WOT24454BY, WOT24254BY, WOT24254EE, WOT20424IL, WOR16154OE, WOR20154OE, WOT20254OE, WOT24254OE, WOT24454OE, WOR24155FF, WOR20155, WOR20155FF, WOT24285NL, WOT24255FF, WOT24255NL, WOT20225IT, WOT24225, WOT20295, WOT24495NL, WOT24495, WOT24455FF, WOT24425IT, WOT24445, WOT24455BY, WOR20155PL, WOT20255PL, WOT24255PL, WOR16155OE, WOR20155OE, WOT20255OE, WOT24255OE, WOT24455OE, WOR24156FF, WOT20426IL, WOR20156IT, WOR20156, WOT20226IT

Gorenje Washing Machine

WT62082, WT61062, WT61082, WT62092, WT62112, WT62122, WT62123, WT62093, WT62113

Hotpoint Washing Machine

WMTG 602 H EU, WMTG 602 H CIS, WMTL 602 L EU, WMTL 502 L EU, WMTL 602 L C IT, WMTL 501 L CIS, WMTF 501 L CIS, WMTL 601 L CIS, WMTF 601 L CIS, WMTF 622 H EU, WMTF 622 H C IT, WMTG 622 H CIS, MVTF 601 H C CIS, WMTF 622 H C FR, WMTL 602 L FR, WMTF602LIT, WMTG722HCCIS, MVTF601HCCIS, EUTL723GIT

Ignis Washing Machine

LTE 1068 EG, LTE 1178 EG, LTE 1069, AWV 9526, LTE 6026, LTE 6027, LTE 6005, LTE 6077, LTE 7046, LTE 8027, LTE 1068/01, AWV 9526 W, LTE 6027 W, LTE 6005 W, LTE 6077 W, LTE 8027 W, LTE 8106, LTE 7155, LTE 8206, LTE 6010 city, LTE 1055, LTE 6212, ITL 5100, ITL 5110, LTE 8106/2, LTE5101, LTE 6100, LTE5210, LTE6210, LTE6310, IGT7100IT, IGT6100IT, IGT5100IT, LTE73121, LTE62101, IGTG71293IT

Indesit Washing Machine

ITWD 61052 W (EU), ITWA 51052 W (EU), ITWA 51052 W (FR), ITWA 61052 W (EE), ITWA 5852 W (EU), ITW A 51052 W (DE), ITWD 61252 W (EU), ITWD 61252 W (DE), ITWD 61252 W (FR), ITWA 61052 W (WE), ITWA 51052 W (UA), ITW A 61051 W (IT), ITW D 61052 W (IT), ITW A 61051 W (RF), ITW A 5851 W (RF), TMI A 51051 N (RF), ITW D 51052 W (RF), ITW E 61052 G (RF), ITW A 51051 G (RF), ITW D 61051 G (RF), ETW D 61252 W (ES), ITW D 61253 W (ES), ITW D 61253 W (HK), ITW A 5852 W (IL), ITWD 51052 W (EU), ITW A 51151 (W) FR, ITW E 61253 W IT, ITW A 51051 W1 (DE), ITW A 51052 W1 (DE), ITW D 61252 W1 (DE), ITWD 61253 W1 (DE), ITWA 51152 W (PL), ITWA 5851 W (FR), ITWA 5951 W (FR), ITWA C 51052 W (FR), ITWA C 51151 W (FR), ITWA B 61051 W (FR), ITWD C 61252 W (FR), ITWD 61253 W (FR), ITWD 61053 W (EU), ITWA 51152 G (PL), ITWA 61052 W (PL), ITWA 61052 G (PL), ITWD 61052 G (PL), ITWD 61053 W (PL), ITWD 61253 W (PL), ITWD 61052 W (PL), ITWA 61252 W (FR), ITWD 61252 G (PL), ITWA N 51051 W (FR), ITWA 51051 W (EU), BTWA61253FR, BTWPD61253FR, BTWND61253FR, BTWA61052FR, BTWE71253PEUID, ITWD61252WFR, ITWE71252WEU, ITWD61052GPL

Siemens Washing Machine

WP10T254, WP12R154FF, WP10R154, WP12T254, WP12T444, WP10R154FN, WP12T224NL, WP12T284FF, WP10T224IT, WP12T254FN, WP10T284, WP12T284, WP12T444NL, WP12T494, WP12T484FF, WP12T444IT, WP10R154FF, WP10R154BY, WP12T254BY, WP12T454BY, WP12T424EE, WP10R154HK, WP07R154HK, WP08R154HK, WP10T254HK, WP08T254HK, WP12T424IL, WP12T424HK, WP12R155FF, WP10R155, WP10R155FF, WP12T225NL, WP12T285FF, WP10T225IT, WP12T225, WP10T295, WP12T295, WP12T445NL, WP12T495, WP12T485FF, WP12T445IT, WP12T445, WP08T255HK, WP10T255HK, WP12T425HK, WP12T455BY, WP12R156FF, WP10R156, WP10R155HK, WP08R155HK

Smeg Washing Machine

TLS 6, TLS 8, TLS6-1, TLS8-1, TLS6-1 WAS, TLS 6 WASH, TLS8-1 WAS, TLS 8 WASH, TLS 10, TLS 12, TLS 106, TLS65, TLS 86, TLS 106-1, TLS 86-1, TLS106-2

Whirlpool Washing Machine

AWE 6517, AWE 6317, AWE 6519/P, AWE 2314, AWE 4526, AWE 4626, AWE 2316/1, AWE 2315/1, AWE 2516/1, AWE 5550, AWE 5560, AWE 5561, AWE 6532, AWE 4519/P, AWE 6319, AWE 6419, AWE 6519, AWE 7519, AWE 2219, AWE 2239, AWE 2320, AWE 2319, AWE 2419, AWE 2519, AWE 6109, AWE 63169, AWE 64169, AWE 65169, AWE 6521, AWE 65149, AWE 6520, AWE 66169, AWE 7619, AWE/D 1009 EX, AWE 6619, AWE 6629, AWE 6628, AWE 7109, AWE 7615/2, AWE 7319, AWE 6610, AWE 6217, AWE 6417, AWE/D 1000 EX, AWE 4516, AWE 6416, AWE 6514, AWE 6516, AWE 6510, AWE 6511, AWE 6515, AWE 6516/1, AWE 7516, AWE 7516/1, EUT 1000, AWE 2516, AWE 4516/P, AWE 6100, AWE 6416/1, AWE 64160, AWE 6415/1, AWE 6514/1, AWE 65160, AWE 6518, AWE 6517/P, AWE 6518/P, AWE 65140, AWE 6528, AWE 7100, AWE 7515/1, AWE 5100, AWE 5105, AWE 5115, AWE 2017, AWE 2117, AWE 2177, AWE 2180, AWE 2214, AWE 2214/1, AWE 2217, AWE 2237, AWE 2316, AWE 2315, AWE 2317, AWE 2361, AWE 2411, AWE 2415, AWE 4017, AWE 4117, AWE 4217, AWE 4517, AWE 4316/P, AWE 5080, AWE 6316, AWE 6316/1, AWE 6314, AWE 6314/1, AWE 6316/P, AWE 63160, AWE 6318, AWE 6318/P, AWE 6377, AWE 6377/1, AWE 7316/1, EUT 800, WAT 4569, T 700, T 800, AWE 7650, AWE 6650, AWE 4519, AWE 2221, AWE2322, AWE 6625, AWE 7419, AWEco 7520, AWE7621 P, AWE/D 1000, AWE 2017 W, AWE 2117 W, AWE 2177 W, AWE 2180 W, AWE 2214 W, AWE 2217 W, AWE 2221 W, AWE 2316 W, AWE 2319 W, AWE2322 WA, AWE 6217 W, AWE 6417 W, AWE 4519 W, AWE 5550 W, AWE 4517 W, AWE 5560 W, AWE 5561 W, AWE 4217 W, AWE 6109 W, AWE 6316 W, AWE 6317 W, AWE 6318 W, AWE 6416 W, AWE 6514 W, AWE 6516 W, AWE 6515 W, AWE 9630, AWE 6520 W, AWE 6521 W, AWE 6616 W, AWE 6614, AWE 6624, AWE 6629 W, AWE 6628 W, AWE 7419 W, AWE 7516 W, AWE 7519 W, AWE 7616 W, AWE7621 WAS, AWEco 9644, AWE 8760 GG, AWE 9850 GG, AWE 6560, AWE 7610, AWE 8779 GG, AWE 8777, AWE 8730, AWECO 8824, AWECO 8844, AWE 5125, AWE 6730, AWE 6730/P, AWE 6760, AWE 7529, AWE 6530, AWE 8877, AWE 8530, AWE 7620, AWE 8629, AWE 8879 GG, AWE 8630, AWE 8729, AWE 8828, AWE 4726, AWE 6527, AWE 6539, AWE 6720/1, AWE 6729, AWE 6729/P, AWE 7728, AWE 7527/1, AWE 7629, AWE 7727/1, AWE 7729, AWE 7730, AWE 8527/1, AWE 8529, AWE 8727/1, AWE 8728, EV 1272, AWE 7727, AWE 7417, AWE 7720, AWE 7725, AWE 7777, AWE 9727, AWE 9530, AWE 9529, AWE 9629, AWE 9840 GG, AWE 9830 GG, AWE 9730, AWE 9727/1, AWE 9729, AWE 9829, AWE 9728 GG, AWE 9527/1, AWE 6539/1, AWE 6761, AWE 7526, AWE 7618, AWE 8761, AWE 8762 GG, AWE 2127, AWE 4317, AWE 8610, AWE 6218, AWE 8830, AWE 4218, AWECO 9544, AWE 2550, AWE 6522, AWE 7622, AWE 6081, AWE 6101, AWE 7623, AWE 8229 Zen, AWE 610Z, AWE 6528 GG, AWE 6111, AWE 7749, AWE 6121, AWE 7418, AWE 5090, AWE 5110, AWE 7640, AWE 6626, AWE 8780 GG, AWE 7621, AWE 6750, AWE 7458 P, AWE 7226 P, AWE 8026 P, AWE 88612, AWE 8640, AWE 8226 P, AWE 89611, AWE 9026 P, AWE 9226 P, AWE 8764, AWE 98612 ZEN, AWE 8700, AWE 9236 P, AWE 99612 ZEN, AWE 2805 P, AWE 2519 P, AWE 6419P, AWE 6520 P, AWE 7115 P, AWE 7615/2 P, AWE 86612, AWE 87610, AWE 7347 P, AWE 87612, AWE 88610, AWE 78512, AWE 89612, AWE 8785 GG, AWE 6607, AWE 6617, AWE 6627, AWE 8781 GG, AWE 8782 GG, AWE 7659, AWE 6517/2, AWE 9762 GG, AWE 9765 GG, AWE 9855 GG, AWZ 6512, AWE 9955GG, AWE 7060, AWE 6030, AWE 5727, AWE 8230 ZEN, AWE6120D, WTLS 60912 ZEN, AWE 9763, AWE 7536 LEIJONA, AWE 6125, AWE 8643, AWE 9663, AWE 90360P, AWE 92360P, AWE 92365P, AWE 90365P, WTLS 60910, AWE 60102, WTLS 65712, WTLS 65912, AWE 6762, AWE 7530, AWE 60123, AWE 8840, AWE 9040, AWE 65123, AWECO 9660, AWE 70123 ZEN, AWE 9760 GG, WTLS 65912 ZEN, AWEco 9650, AWE6075N, AWE6085D, AWE6095D, AWE6090N, AWE6100N, AWE6100D, AWE6105D, AWE6080N, WTLS 60911, WTLS 60712, AWE 6735, AWE 72360P, AWE 73360P, AWE74360P, AWE 80360P, AWE 82360P, AWE 93360 P, AWE 5200, AWE 5205, AWE 5215, AWE 7520, WTLS 60612, WTLS 60810, WTLS 66912, WTL 55712, WTL 55812, WTLS 66812, AWE 6211, AWE 6222, WTLS 55712, AWE6221, WTLS 60710, AWE 6112, AWE 6512, AWE 7527/2, AWE 6235, WTLS 60812 ZEN, AWE 8765, AWE 9852 GG, AWE 9999GG, AWE 5528, AWE 5522, AWE 6213, AWE 5521, AWE 6237, AWE 5524, AWE 2215, AWE 5525, AWE 5211, AWE 6214, AWE 7236P, AWE 9633, AWE 77260P, AWE 58021 GR, AWE65260P, WTLS 60700, AWE 76260P, AWE 7335P, AWECO 9560, AWE 7616, AWE 60610, AWE 60710, AWE 6212, WTLS 1262, AWE6585D, AWE6595D, AWE6510D, AWE 6230, AWE 6215, WTL 60812, AWE 55510, AWE 55208, AWE 55711R, AWE 55710, AWE5080N, AWE65360P, AWE 66610, AWE 55610, AWE 50210, AWE 55611, AWE 50510, AWE 55711, AWE 60410, AWE 60510, AWE 50610, AWE 66710, AWE 60100, WTL 60711, WTLS 60811, WTLS 65812, AWE 5213, AWE 904655P, AWE 925655P, AWZ6512, AWE7621PS, AWE 6623, AWE8610 A++, AWE 6660, AWE 6688, AWE 6608, AWE 6080, AWE 9880, AWE923603P, WTLSI 65912, WTLSI 60912, AWE 6107 P, AWE 6120 N, AWE 6085 N, AWE 210F, AWE 468F, WTLS 61200, ZENTDLR65330, AWE 7633, AWE61010 GR, AWE6010, AWE 60110, AWE 1066, TDLR 60220, TDLR 60221, TDLR 60221 F, TDLR 65220, TDLR 60230, TDLR 60231, TDLR 65230, TDLR 65231, TDLR55112, TDLR 60210, TDLR 65210, TDLR 65212, TDLR 65211, TDLR 60120, TDLR 60110, TDLR 60111, TDLR 55110, TDLR 55111, TDLR 60112, TDLR 60211, TDLR 60211 F, TDLR 60212, TDLR 60213, TDLR 60113, TDLR 60114, TDLR 60810, AWCH 6522, AWE 2240, AWE 55141, AWE 7085 N, AWE 7100 N, TDLR 65330, AWE7010, AWE 70120, AWE 70122, TDLR 70113, AWE 6415/2, AWE55208, AWE4519, AWE5213, AWE5727, AWE4519P, AWE2221, TDLR7221INVERTER, TDLR70212, TDLR70211, AWE7100N, TDLR60210CS, TDLR65210CS, MTDLR70230, TDLR70230S, TDLR60212S, TDLR70212S, TDLR70213, MTDLR60116, MTDLR60226, MTDLR60216, TDLR70220BY, TLGR70120, TDLR60810BY

More Information
Alternate Part Number 00750666, 481939, C00311877, 5045176217413, DRM9322, WPL480110100104, WPLC00311877, 481241848474, 481010573105, 481010681484, 481241848725, 481941849713, C00309468, 00540201, N912097AS
Manufacturer WHI
Genuine Part Yes

   Washing Machine Drum Paddles

The plastic drum paddles, agitators or lifters which are located inside the drum of your washing machine are there to "lift" the clothing up, allowing it to fall back down as part of the mechanical wash action. They are essential for proper washing result.

You would be ill-advised to use your washing machines if any of the drum paddles have been snapped, broken off or otherwise damaged as using your machine with one busted can result in damage to your laundry. Actually, it's almost certain to tear up your clothes and possibly destroy the drum as well!

The reason they will break is usually due to people putting too much in the machine and overloading it or, washing things like trainers or kids shoes that should not be in a washing machine.

For more information on washing machine drum agitators and how to fit a drum paddle, please see this article

  Can't Find The Drum Paddle You Need

Drum paddles are usually straightforward enough to identify and order but there are a few that there can be several variants of and this will often be down to the product code or serial number of the machine or, in a few cases, the drum capacity. 

We try to make it as easy as possible for you to buy a washing machine drum paddles by giving as much information as we have or can get but if you are in any way unsure please ask for assistance before you order replacement parts. We are here to help you and primarily help you to find the correct part and prevent errors.

To get more help on this please use our contact page, live chat or email as this allows us time to look up spare parts for you and find any low-cost compatible washing machine drum paddles to any other spares as well, so you get the best options possible. 

  IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY

Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.

Also note that some washing machien drum paddles or lifters and their components can, depending on the model, vary in size, shape, fitting and so on so please, take care when ordering and don't rely solely on images as they pretty much often all look the same or similar!

   Washing Machine Technical Support

For free technical support on washing machines or how to fit a drum paddle to a specific model please use our washing machine and washer dryer forum where engineers will assist you if possible.

If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support or fitting instructions by any other method.



 

Whirlpool spare partsThe Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.

However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.

And, for more on the Whirlpool brand and company please see this article on the site.

  Whirlpool Spare Parts

Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.

After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on spares@ukwhitegoods.co.uk or use the Helpdesk ticket system for assistance.

Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.

To find the information required for spare parts please see this article on the support site to see what you are looking for.

Whirlpool Fault Finding

For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.

You can access the forums from this link

Spare parts help and support forums where you can get help and advice from us about parts for washing machines, cookers, dishwashers, fridge freezers and more

Spare Parts Help

We can assist you directly with identifying spare parts for your  appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.

You can also email us on spares@ukwhitegoods.co.uk or use the live chat (the blue button below right).

We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.

If you are unsure if a part will fit your  model or you want to confirm any details, just get in touch and we will do all we can to help you.

divider

Appliance help and support forums where you can talk to actual domestic appliance engineers about washing machines, cookers, dishwashers, fridge freezers and more

Help From Experts

Get help from  repair experts in our forums, a totally free to use service we provide to all.

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.

divider

Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance

Get A Repair

Find a local approved service engineer to repair your  appliance with no charges to you for the use of this service.

Deal directly with the field service technicians that repair  appliances and cut out the middlemen.

divider

More help, advice and information on how you can repair your own washing machines, cookers, dishwashers, fridge freezers and more

More Repair Information To Help You

Find out more about how to repair your appliance and much more from the self help section of our website

We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate
Munro Place
Kilmarnock
KA1 2NP

01563 557156

spares@ukwhitegoods.co.uk

Important COVID19 Information

Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay.

We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that this is not normal times.

Up to date information, you can find here as we get it

  Delivery

We are going to get any part/s you order to you as fast as we possibly can.

We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.

Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability. Please be aware that we show availability and that we do not display live stock levels online.

What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.

1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.

Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.

Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.

Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.

  Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.

Economy courier Service

Delivery by HermesOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.

Premium Delivery

Delivery by premium DPD serviceYour order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.

This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.

Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.

Standard Royal Mail Service

Royal Mail deliver serviceOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Should you have any delivery queries, please contact a member of our team at spares@ukwhitegoods.co.uk

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.

As a rough guide, the regions we ship to are shown in green on this map, we do not ship to areas marked in red:

Areas that we ship to

  Returns

Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please contact us at spares@ukwhitegoods.co.uk should you wish to return any item.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.

  Paypal Returns Free

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.

 

  Damages

Please contact us on spares@ukwhitegoods.co.uk within 24 hours of delivery to report any damage.

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

  Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

  Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

  • The products have been used, personalised or customised in any way.
  • The products have been fitted for fault finding purposes, we will deem it to have been used.
  • The product/s were custom special order only items.

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock,  KA1 2NP

01563 557156

spares@ukwhitegoods.co.uk

© UK Whitegoods Appliance Spares. All rights reserved. Manufacturer logos, images and documentation for informational purposes only.