Washing Machine Control Panel Board
Genuine replacement control panel module that is an input and display only for the models as shown
Please note that this part may alter depending on the serial number and/or product code of some models shown, if you are not sure that this is correct please contact us with the detail of the machine you have and we can confirm suitability for you.
This spare part is a custom order upon request only and is a non-returnable item that cannot be cancelled once ordered. In case of doubt please contact us to confirm this is the correct part.
Bauknecht Washing Machine
WAT UNIQ 632 AAA, WAK 960, PRESTIGE 3486, WAK ECO 4590, PRESTIGE 3496, WAT PL 965, WA Ecostyle 7 A+++, WA UNIQ 834 HDA, EXCELLENCE 3471, EXCELLENCE 3489, EXCELLENCE 4590, EXCELLENCE 4570, KOBLENZ 4580, EXCELLENCE 4580, WA S04, WA Schalke 04, WAK 7314, WAK 860, WAE 98482, WAKE 843, WAK ECO 3570, KOBLENZ 4570, WA SILVER 734 DA, WA PL 9843 DA, WA PLATINUM 86 DA, WA SPORT 2012, SUPER ECO 7435, WAK 9140, EKOGOLD 940P, WAT UNIQ 632 BW, WA Ecostyle 160, EKOGOLD 840P, WA UNIQ 844 DA, WA UNIQ 744 DA, BAUK 840PE, WA PLUS 844 A+++, WA UNIQ 844 HF, WA Eco Star 84 PS, WA Eco Star 74 PS, WM 8L56, WM 7L56, WAT 612 DI, WAE 8160, WAK 2570, WA PLUS 724 A+++, WA DR1, WA PLATINUM 76 BW, SUPER ECO 6413, SUPER ECO 7425, WAE 9424, WAGH 72, WA STAR 76 EX, WA PLUS 744 A+++, WA Eco Star 8 ES, WME 8L56, WME 7L56, WM 6L56, EKOSILVER 740U, WA UNIQ 944 DA, WA SILVER 744 DA, WA Eco Star 7 ES, WA PLUS 734 BW, WA PLATINUM 66 BW, WA ECOSTYLE 140, TK UNIQ 83A GBW, TRKA KOBLENZ 4590, TRKA ECO 4590, TRKA-HP 9892, TK UNIQ 93A GBW, TRKA-HP 7751, TK PLATINIUM 82A GBW, TRWP 9801, ECOGREEN 95, EXCELLENCE 9882, TRKA EXCELLENCE 4590, TRKA ECO 4580, TRKA 4580, TRKA KOBLENZ 4580, EXCELLENCE 8882, EXCELLENCE 7882, TRKA EXCELLENCE 4580, TRKA 8002, EXCELLENCE 7872, TK PLUS 73B BW, TRKB 7002, TK PLUS 83B BW, EXCELLENCE 8872, TRKB 7672, TRKB 8682, TRKD ECO 3580, TK ECOSTYLE 7 B GBW, TRKB 9751, TRKD 3580, WA Eco Star 61, WA Sens XXL 824, KOBLENZ 4590, WA Ecostar 71, WA Ecostar 81, HDD 9000 HP, TK EVO 74A+, TK EVO 84A+, TK EVO 74A++, TK EVO 84A++, WAK 8120, WA Platinum 87 DES+, WM 6L55, WA BLACK 744 DA, WA UNIQ 846 DA, WAK 3473, EXCELLENCE 3470, WA Ecostyle 150, TK EVO 74B BW, TK PRO 74A+, TK PRO 84A+, TK EcoStar 7A++, TK PRO 74A++, TK ECoStar 8A++, TK PRO 84A++, TK PRO 94A++, WAK 7514, WAK 6314, WAT Platinum 42 BW, WMT 6L45, WA PLUS 784 DA, WMT EcoStar 6 BW, TRWP 9811, TRKA Koblenz 6580, TRKA 6580, TRKA KOBLENZ 6590, TRKA Excellence 6580, TRKA Excellence 6590, TRKA Eco 6580, TRKA Eco 6590, Excellence HP 7422, Excellence HP 8522, TK Platinum 8 A++, EcoGreen AC 9522, Excellence 7210, TRKB 7V210, Excellence 8211, TRKB 8V211, TK Ecostar 7A+, TK Ecostar 8A+, WAE 88681, EKOGOLD 860P, Excellence 4490P, Excellence 4680P, Excellence 4480P, Excellence 4470P, Excellence 4470U, WA Eco Star 76 PS, TRKD Eco 5580, TRKD 5580, TK EVO 84B BW, TK PRO 84B BW, WAK 8516, EXCELLENCE 5770, KOBLENZ 5770, WAK Eco 5770, WAK Eco 6590, WAK ECO 6580, EXCELLENCE 6580, EXCELLENCE 5570, EXCELLENCE 6590, KOBLENZ 5570, KOBLENZ 6580, WAK ECO 5570, WA STAR 6A3 EX, WA Eco Star 91, WAT 4560, WAT Eco 4560, WMT EcoStar 65Z BW, WMT EcoStar 6Z BW, Super Eco 6414 A+++, WA 744 BW, TK EcoSoft 8 A++, WAT UNIQ 712, EXCELLENCE 720P, TK Champion 7A++, WAK Eco 5580, WA Ecostyle 8 ES, WA Champion 74, WMT EcoStar 7 BW, WAT 870, AWSB 63213, WAK Eco 6585, TK ECOSTAR 72 A++, TK ECOSOFT 7 A++, TK UNIQ 85 A++ BW, TK PLATINUM 85 B, TK PLATINUM 85 A++, TK PLATINUM 76 A+++, TK PLATINUM 86 A+++, TK EcoPro 8 A+++, TK EcoStar 7 A+++, AWSV 73213, WCMC 71400, WAE 8140, WAE 9140, TRKA-HP 892, TRKA-HP 992, TK EcoStar 8 A+++, TK Super Eco 715, TK Super Eco 815, WAE 7140, WA Slim 714 BW, TK A3 87 EC, TK PLUS 73 A+ BW, TK PLUS 83 A+ BW, WA PLUS 874 DA, WA BW 87 EC, WA PS 77 EC, Super Eco 7415, Super Eco 7615, WMT EcoStar 7 PS, WAT UNIQ 635 PS, WAK 75 PS, WA Platinum 781, WAK 7145, TK PLUS 85A2 Di, TK PLUS 75A2 Di, TBKR 70220, WAT Prime 752 PS, WAT Platinum 781, WMT Trend 722 PS, WMT Trend 622 PS, WAT Prime 652 PS, WAT Platinum 782, TBKR 70230, WAT Prime 652 Z, WMT Style 722 ZEN, TK PLUS 75A3 Di, WAE 83400, WAK 85 PS, WA Care 824 PS, WA Care 724 PS, TK JOY 8 B, WA Star 77 EX, TBKR 65230, WTCH 6930, AWM 714 D PS, Super Eco 8415, WA CHAMPION 8 PS, TBKR 65220, WAK 81, WAK 91, WAT 6513 DD, WAT PL 965/1, WAK 7400, WMTStyle732ZEN
AWS 71400, AWO/D 7224, AWO/D 7451, AWO/D 7214, AWO/D 7714DK, AWOD 7455, AWO/C 7340, AWE 8230 ZEN, AWE6120D, WTLS 60912 ZEN, AWE 9763, AWE 9855 GG, AWZ 6512, WWCR 9230/1, WWCR 9230/1 S, WWCR 9435/2, AWOD 4944, AWOE 7348, AWOE 8560, AWOE 7120, AWOE 9420, AWOE 10420IS, AWE 9663, AWE 90360P, AWE 92360P, AWE 92365P, AWE 90365P, AWOE 9924DK, DLC 8120, AWOD 8251, AWOE SM1212, AWOE SM1212 S, PURE 3486, PURE 3480, AWOE 9524, AWOE 9424, AWOE 81202, AWO/D 7001, AWOE 7914, WWDC 8220/1, AWOE 9020, AWOE 9014, AWOE 8014, WTLS 60910, WTLS 65912, AWE 60123, AWE 6030, AWE 9040, AWE 65123, AWOE SM9212, AWOE 10420, AWOE 9002, AWOE 8914, AWECO 9660, AWE 70123 ZEN, AWOE 14001, AWOE 91001, HAMPTON 1400, DLC 7120, WTLS 65912 ZEN, AWEco 9650, WTLS 60911, AWE 93360 P, WTLS 66912, WWCR 9230/1 B, WWDC 9400, AWOD 4948, AWOD 4945, AWOE 41048, AWE 6512, DLC 9120, AWIC 9014, AWO/D 7414, AWO/D 7314, AWO 184S3, WHI 8VS40, AWO/D 8244, CareMotion 1407 SM, WHI 8MS40, AWO 8587 SM, PURE 184S3, AWO 174S3, WHI 7MS40, AWO/D 8254, Memphis 4587 SM, CareMotion 1408 SM, AWO 6598 SM, Memphis 4598 SM, AWO/D 7415, Economy 1400 SM, WHI 7KS40, AWOD 4847, AWOD2738, AWOD 2837, WWCR 10400, AWO 174U3, WHI 7VU40, AWE 9852 GG, AWE 9999GG, AWOE S8212, AWO 5587, AWO 9587 GREEN, AWOE 91202, AWOE S9212, AWOE 10711, AWO/C 83120, AWOE 1000, AWOE 9563, AWO/C 81201, AWM 9300/PRO, AWOE 91200/2S, AWOE 91200/2, AWO 6587 SM, AWIC 7914, AWIC 8914, AWID 7140, AWOD 8454, AWOC 8222, AWO/C 7328, AZA-HP 9050, AZA 999, AZA-HP 9950, AZA-HP 9002, AZA 9785 GG, AZA-HP 9882, GREEN 850, PURE 855, PURE 955, AZA-HP 9924DK, AZA-HP 8040, AZA-HP 8772, AZAHP 9782, AZA-HP7040, AZA 799, AZA-HP 7795 P, AZA 9790, AZA 9783 GG, GREEN 740, GREEN 840, PURE 745, AZA-HP 9672, AZA 9600, HAMPTON, AZB 8690 P, AZB 889, AZB 7790 P, AZB 8030, AZB 788, AWZ 9888, MEMPHIS 3888, AZB 7772, AWZ 5888, AZB 7781, AZB 8782, AZB 9780/1, AZB 9900, AZB 9030, AZB 9683, AZB M830, AZB M1030, WWDC 8420/2, AWO/D 8234, AWID 7120, AWOE 8040, WWDC 8220/2, AZA-HP 7672, AZA-HP 8673, AZA_HP 8002, AZA-HP 899, AWO 6448, AWOD 8453, AWIC 8560, AWOE 4942, AWO/C 7420 S, AWO/C 7440 S, WTLS 70712, AZA-HP 8672, AZA-HP 9150W, AZA-HP 8140W, AZB 8785, AZB 9785, AZA-HP 7673, AZB 8673, AZA-HP 7991, AZA 9325, AZA 9321, AZA 9311, AWIC 8122BD, AWIC 9122BD, AWO/D 8246, AWO/D 8600, AWOE Butterfly, SPA 9020, SPA 8020, AWO 7S884, AWE 92370P, AWE 70100, AWE 70120, AWE 7030, AWE 71021 GR, AZB 9772, AZB 9782, AZB 9783 LEIJONA, CareMotion 710A+, CareMotion 825 A2+, AZB 7200, AZB 8200, AZB 7K200, Pure AC 7420, AZAHP 9401 GR, AZA-HP 8002/1, AZA-HP 973, AZA-HP 983, Pure AC 8522, Pure AC 8420, Pure AC 7521, AWOE 810001 WP, AWO/C M9123S, DLC 8020, AWO/C M9123, AWO/C 81201 S, AWO/D 7304, WDEHP80CW, AZAHP 8401 GR, AZB 9788, Memphis 844, AWB 866, AWB 888, AZB Butterfly, AZB 9320, AZB 8310, WFE1480DW, PURE 186S3, PURE 8KS60, AWO/D 7246, AWO 176S3, CareMotion 1607 SM, AWOC 82120, AZB 1039, AZB 839, AHIC 792, AHIC 892, AHIC 992, AWOE 81031GR, AWOE 91231 GR, AWOE 9358/1, AWO/C 72120, AWOC 8129, AWOC 72100, WTLS 60700, AWE 71221 SY, AWE 9955GG, AWECO 9560, WFE1470DW, AWOE 10149, AWOE 9129, AWOC 7129P, AWOE 9129S, AWOC 7129N, AWOE 91402, Nevada 1400/2, AZB 9781, AWOE 9224, PESULEIJONA, AWO/D 86EX, AWOE 10200, AZB 9100 WH, AWO/C M8123 S, AWO/C M8123, AWTL 1271, AWE 6212, AWE 6100, AWE6585D, AWE6595D, AWE6510D, AWO/E 91200 WH, CARE8120B, CARE8100D, AHIC 777P, WWDC 7440, AWOE S8010, AWOE S8110, SPA1000, SPA 900, AHIC 999P, AWOE S9110, SPA9040, SPA1040, WWDC 7444, WWDC 9444, AWE 9070, WTLS 70912, AZB 9100 SL, AWO/E 91200 SL, AWE 60100, AWE 903700P, AWE 9840, AWE 923700P, WTLS 60811, AWOC 832830P, AWO/C 7540, AWO/C 7540 S, AWOC 932830P, AWO/D 8324, AWO/D 9324, WWDC 9440, WWDC 8440, AWE 9870, AWOE 8424 HC, WWDC 7122, AWOD 053, AWOC 7714, AWOC 8283C, AWOC 9383C, AWO/C 81400, AWOC 71403CHD, AWOC 71203CHD, AWOC 7283C, PURE 8EU41, Pure 194S3, AWO/C 7140 C, AWE 904655P, AWE 925655P, AWZ6512, AWB 825, AZA-HP 873, AZB 939S, WCDE80DW, AZA-HP 8644, WDEHP80DW, AZA-HP 8150W, AZA-HP7140, AZA-HP 883, Pure AC 8533, AZA 9330, AZA 8310, AZA 9322, AZA 9323, AZA 9324, AZA8325, WWCR 10500, AWSE7400, AWSE 7140, AWSP 732830PSD, AWS 71200, AWXC 73433, AWSS 73413, AWOD080, AWOC 7712, AWP 8100 WH, AWOC832830PCHD, AWOC 932830PCHD, WWDC 8122, WWDC 8146, WWDC 9122, AWO/C 91400, AWO/C 6350, AWO/C 6360 S, AWO/D 7324, WAC 8643, PURE 8644, AWOE 2935, AZA-HP 7420, AZA 9791, AZB 7673, AZB 8K200, AZA-HP8160W, AHIC 793, AHIC 893, AWO/D 7313, AWO/D 7305, AWOC 734833P, AWOC 734833P CHD, AWOC 7400 C, AWIX 73413 BPM, AWE 6623, AWE10663, AWSC 61200, AWSP 732830PCHD, CareMotion Ultra+, PURE AC 8531, AWO 8S784, AWE 9880, AWE923603P, AWE 9890, WTLSI 70912, WTLSI 65912, WTLSI 60912, AWC 8100 D, AWC 7120 S, AWC 8140 D, AWC 8120 D, AWO71031 SL, AWO 8848, AWO 6848, AWO 7848, AWE 7127 P, AWE 7112, AWE 7107 P, AWE 6107 P, AWE 358F, AWE 210F, AWE 468F, WTLS 71200, WTLS 61200, ZENTDLR65330, AWO/C M8123/1, AWOC 8129P, AWO/C M9123/1, AWO/C 8350, AWO/C M8123/1 S, AWO/C 7129S, AWO/C 7100S, CareMotion1407, AWO/C M9123/1 S, TDLR 70220, TDLR 60220, TDLR 60221, TDLR 70221, TDLR 60221 F, TDLR 65220, TDLR 70230, TDLR 60230, TDLR 60231, TDLR 65230, TDLR 70231, TDLR 65231, TDLR 60120, DLC8212, AWOC840830PBL, AWOC842830PBL, AWOC942830PBL, AWOC842830PBPM, AWOC942830PBPM, WAC 8645, AWO/IC 81400 BL, AWO/IC 91400 BL, DLC7212, DLCE 71469, DLCE 81469, DLCE 91469, FDLR 70220 S, FDLR 80469 F, FDLR 804691, FDLR 90469, FDLR 70250 BL, FDLR 80250 BL, FDLR 90250 BL, TDLR 70120, CDLR 60250 BL, TDLR 65330, CDLX70259, CDLR 70450 BL, TDLR7221INVERTER, MTDLR70230, TDLR70230S, TDLRS70231, MTDLR60226, TDLR70220BY
Breadth: 60mm, Length: 145mm
Washing Machine Control Modules
Probably one of the most frequently misdiagnosed failures across almost all large domestic appliances is the timer or, in modern machines, the electronic control module.
It is so common for people to think that the module is gone or blown but to be wrong on that. It is also the case that if the module is "blown" as in you can see it's popped or a component on it is fried, that something else has probably taken it out and fitting a replacement may well just blow that up as well.
These parts are seemingly very complex and yet, in most washing machines are also one of the least likely to actually fail. In tests, less than 30% of all supposed electronic control modules that we receive back for testing actually have a fault on them which would indicate a greater than 70% chance that, if you think you need a timer or module, the diagnosis will be incorrect.
There are of course exceptions to this rule as some electronic boards are not the best, usually on cheaper products but we would suggest you search our forums for any known issues with particular appliances or brands. Ask the guys, if they know they will help you diagnose the problem, the link to that is below.
Before you order expensive spare parts for your washing machine or washer dryer please do follow the diagnostic help articles listed below and, where we note that there are several variations of controller available, check with us before ordering that you have selected the correct spare part.
Our advice on modules, even although we'd love to sell you one, is not to buy one if you are not 100% sure that's the problem. Don't guess.
Related Washing Machine Help Articles
Can't Find The Electronic Module You Need
Finding the correct electronic control module can frankly be a nightmare!
In many cases, you will need the make, model and production or serial code to track down the correct version you need. Get the wrong one and it won't work or you'll blow the new one up. This is obviously not good.
We strongly advise that you check with us with all the details that you are ordering the correct board that you need before you order a replacement due to this, just to be sure and we are happy to check and confirm suitability for you.
Please use our contact page or email as a first resort as this allows us time to look up spare parts for you and find any information that may be required. It also lets us email any technical notes or alterations to you which, is often the case with control boards.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also, note that a great many washing machine control modules and their components do vary depending on the model and serial number or product codes, be used in different versions, software dependent and more so please, take care when ordering and don't rely solely on images as they pretty much all look the same!
Washing Machine Technical Support
For free technical support on washing machines please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method.
The Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.
However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.
Whirlpool Spare Parts
Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.
After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on email@example.com or use the Helpdesk ticket system for assistance.
Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.
To find the information required for spare parts please see this article on the support site to see what you are looking for.
Whirlpool Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on firstname.lastname@example.org or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
We are going to get any part/s you order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability. Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
As a rough guide, the regions we ship to are shown in green on this map, we do not ship to areas marked in red:
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP