Glass Fridge Shelf

Genuine Part
Typically with you in 2 to 8 days
Commonly used on these brands

Glass shelf complete with bonded trims to fit the models as shown or as advised

This shelf will only fit the models as shown or as specifically advised and will not fit any others even if it looks the same, it probably won't be as there are several that look alike yet are not. If you are unsure please don't hesitate to contact us and ask for assistance.

Please note that this part may alter depending on the serial number and/or product code of some models shown, if you are not sure that this is correct please contact us with the detail of the machine you have and we can confirm suitability for you.

Bauknecht Fridge Freezer

KVE 1339/A, 904.2.02, KVI 1612/A, KRI 1512/A, KVI 1309/A-LH, KVIK 2009/A, KVI 2012/A, KVIF 2000/A, KVIK 2000/A, KVIF 2009/A, KVIE 2009/A, KVIE 2009/A-LH, KRI 1500/A, KRI 1509/A, KVI 1312/A, KVI 1300/A, KVI 1309/A, KRIK 2200/A, KRI 2212/A, KRIF 2200/A, KRIK 2209/A/1, KRI 1800/A, KRI 1809/A/1, KVI 1600/A, KVI 1609/A, KVE 2032/A, KVIF 3029/A, KVIF 3029/A-LH, KVIE 3029/A, KVIE 3029/A-LH, KVEE 3039/A, KVEE 3039/A-LH, KDI 2800/A, KDI 2800/A-LH, KDIK 2400/A, KRE 1532/A, KVE 1332/1/A, KDI 1914/A, KVI 2452/A/1, KGI 2951/A/1, KGIF 3200/A, KGI 3100/A/1, KGI 3100/A-LH/, KGI 3100/A-LH/1, KGI 2900/A/1, KGI 2900/A-LH /1, KGI 2900/A-LH/, KGI 2900/A-LH, KGIK 3200/A, KGIK 3100/1/A, KGIK 3100/A/1, KGI 3112/1/A, KGI 3112/A/1, KGIK 3109/1/A, KGIK 3109/A/1, KGIE 3200/A, KVIK 2500/A, KGIF 3300/A, KGIN 3300/A, KVIE 3009/A, KVIE3009/A, KVIE3009/A-LH, KVIE 3009/A-LH, KRIK 2209/A, KRIK 2209/A-LH, KRIF 2209/A, KRIE 3000/A, KRIE 3000/A-LH, KVIE 2099/A, KVIE 2099/A-LH, KVIE 3409/A, KVIE 3409/A LH, KVIF 3099/A, KVIF 3099/A-LH, KVIE 3099/A, KVIE 3099/A-LH, KRI 1812/A, KVIE 3019/A, KRIE 3010/A, KGIF 3309/A, KRE 1539/A, KGIE 3219/A, KGIE 3109/A, KGIE 3109/A-LH, KRIE 3010/A-LH, KDI 2809/A, KDI 2809/A-LH, KRIE 3410/A-LH, KVIE 3419/A, KVIE 3419/A-LH, KVIE 3019/A-LH, KRIE 3410/A, KVI 1399/A, KRI PLATINUM 15, KVI PLATINUM 13, KGIN 3212/A, KVI PLATINUM 3, KVI 1612/A+, KRI 1812/A+, KGIN3211/A, KGI 3112/A+, KDI 1914/A+, BCB35DIA+, KGIK 3100, BCB35A+, BDP28A+, KVI 1399/A++, KVI 1399/A++-LH, KVI PLATINUM 3 A++, KDI 11411/A+, KDI 2809/A-LH, KGI 11611/A+, KRI 1509/A-LH, KGIK 3200/A+, KGI 2900/A-LH/1, KRI 1509 A+, KVI 2950 A++, KRI 2950 A++, KVI 2950 A++ LH, KVI 2951 A+++, BDP 28 A++, BDP28A++

Caple Fridge Freezer

C 160/96 DL, C 197/55 DL

CDA Fridge Freezer

CW787, CW 787/1, CW 899, CW 898, ARL 797/B, FW 850, FW 870, FW550, FW850IN, FW421IN, FW870IN

Diplomat Fridge Freezer


Electrolux Fridge Freezer

IK 261 TRIO.3 LI, IK 261 TRIO.3 RE

Fagor Fridge Freezer

FIC 375, FIS-162, FIS-177, FIS-155, FIS-165, FIS-227, FIS-202, FIS 202, FIS-127, CIS-127, FIS-102, FIC-46L, FIC-46L/F, FID-23, FID-27, FID-227, FID-24, FIC-36/UK, FIC-371, FIC-372, FIC-37/UK, FIC-37L, FIC-337, 2FIC-37/L, 1FIC-37L, FIC-471, FIC-47L, FIC-447, FIC 57E, FIC-57NF, FIS 155, FIS 165, 924012374, FIC-67E

Hotpoint Fridge Freezer

HS3022VL.2, T 16 A1 D/HA, T 16 A1 D S/HA, T 16 A2 D/HA, T 16 A2 D S/HA, BD 2622/HA, BDFS 242 AA, T 16 A1 D/HA.1, T 16 A1 D/HA.2, T16A1DHA, T16A1DSHA, BD2622HA, BDFS242AA

Ignis Fridge Freezer

ARL 358-A, ARL 379-A, AM 139, ARL 759-A, ARL 779/A+, ARL 393-A, ARL 394-A, ARL 779/A+/1, ARL757/A/1, ARL761/A, ARL 779/A+, ARL 758/A, ARL 761/A, ARL 394/A, ARL 393/A, ARL 380.50, ARL 779/A+/2, ARL 789/A++, ARL 704/ A+, ARL 776/A+, ARL 756/A+, ARL 760/A+, ARL 750/A+, ARL 393/A+, ARL 358/A+, ARL 758/A+, ARL 761/A+, ARF 701/A+, ARF 702/A+, ARL 782/A+, ARL 791/A++, ARL704A+, ARL782A+

Ikea Fridge Freezer

CB 654 W GB 801.235.25, CB 610 W 601.235.12, CB 645 W CH 101.235.24, CB 604 W 901.235.20, CB 647 CH 501.235.22, 401 133 35, CB 652 W GB 201.235.14, CB 605 W 301.235.23, CBI 602 W 645 364 10, 645 364 10, CB 602 W 801.235.11, CB 651 W GB 401.235.13, CBI 641 W 900 162 28, 801 07 851, CB 641 W 001.235.10, CBI 601 W 445 355 10, 501 078 38 I, CB 601 W 201.235.09, CBI 610 W 200 183 15, 200 183 15, CBI 603 W 545 369 10, CBI 643 W 500 162 30, CBI 604 W 745 373 10, 745 373 10, CBI 605 W 045 376 10, CBI 645 W 100 162 32, CBI 607 W 945 372 10, 945 372 10, CB 607 W 701.235.21, CBI 647 W 300 162 31, 300 162 31, 545 369 10, 500 162 30, CB 643 CH 101.235.19, CB 603 W 301.235.18, CB 181 101.8248.6, CB 184 301.824.85, CB 180 601.824.84, 401.995.03 CB 164 FRIDGE/FREEZE, 801.995.01 CB 160 FRIDGE/FREEZE, 901.995.05 CB 180/5 FRIDGE/FREE, 501.994.80 C91 REFRIGERATOR IK, 301.994.81 C94 REFRIGERATOR IK, 701.994.79 C90 REFRIGERATOR IK, 001.995.00 CF124 REFRIGERATOR I, 601.824.84 CB 180 FRIDGE/FREEZE, 401.994.71 CF94 REFRIGERATOR IK, 601.994.70 CF90 REFRIGERATOR IK, 601.994.89 C121 REFRIGERATOR IK, 201.994.91 C124 REFRIGERATOR IK, 401.994.90 C120 REFRIGERATOR IK, 701.994.98 CF120 REFRIGERATOR I, 601 235 12 CB 610 W INTEGR. COO, 101.824.86 CB 181 FRIDGE/FREEZE, 301.824.85 CB 184 FRIDGE/FREEZE, 302.455.53 CB EF181 A+ FRIDGE/F, 102.455.54 CB EF184 A++ FRIDGE/, 502.455.52 CB EF180 A+ FRIDGE/F, 902.455.50 CB RA164 A++ FRIDGE/, 702.455.51 CB RA160 A+ FRIDGE/F, 902.537.43 CF 94 A++ REFRIGERAT, 402.455.38 C AV120 A+ REFRIGERA, 002.455.40 CF NE120 A+ REFRIGER, 602.455.37 C AV121 A+ REFRIGERA, 403.756.43 CB 188 NF FRIDGE/FRE

Indesit Fridge Freezer

IN D 2413, IN D 2413 S, INS 3022 V, INSZ 3032 V, ZSIN 1801 AA, INS 1801 AA, IB7030FTW, IB 7030 F EX, IB7030FEX

Prima Fridge Freezer

LPR 373, LPR 355, KCFF50B, KCFF70B, LPR 164

Privileg Fridge Freezer

LPR 373, LPR 355, KCFF50B, KCFF70B, LPR 164PRFIF 131 A++, PRCI 220 A+, PRFI 200 A+, PRFIF 201 A++, PRFIF 200 A+, PRFIF 130 A+, PRCIF 220 A+, PRFI 132/A++, PRCIF 152 A++, PRCIF 222 A++, PRFIF 203 A++, PRCIF 223 A++, PRFIF 152 A++

PRCIF150A+, PRFIF130A+, PRCI220A+, PRFI200A+, PRCIF220A+, PRFIF200A+

Smeg Fridge Freezer

FR238A, FR 238 A, FR 238 A7, CR5050A, FR 220A, FR220A, FR220A/1, FR 220 A1, FR 205A, FR205A, FR205A1, FR 205 A1, FR 206AP, FR206AP, FR206AP1, FR 206 AP7, FR220APL, FR 220 APL7, FR205APL, FR 205 APL7, CR 326AP, CR 326 AP, CR 326AP1, CR 327AV, CR 327AV1, CR 327 AV7, CR 325A, CR 325 A, CR 325A1, CR 325 A7, FR235A, CR 328A ZD, CR 328 AZD, CR 328 AZD7, FR 205 A7, CR326AP7, CR325APL, FR310APL, FR315A, FR206AP7, CR325ANF, CR328APZD, FR238APL, CR 5050 A7, FR205A7, FR220A7, FR 315 APL, FR 310 APL1, FR206APP, CR328APLE, CR325APNF, FR205APL7, APFF50, FR220APL7, FR270AP, FR270AP FRI, FR238APL FR, CR325APL FR, CR5050AP, APFF50AP, CR327AV7 FR, FR310APL1, CR329APLE, CR325APL1, CR335APP, FR310APLH, CR324PNF, FR2392P, CR325P, CR324P, CR324PSX, CR3362P, FR 3102P, FR 2202P, FR 2052P, CR325PNFZ, CR 329PZ, CR325P1, CR324P1, CR3362P1, CR324PSX1, FR2052P1, FR3102P1, FR315P, FR310P, FR2202P1, CR325PNFZSX, CR324PNF1, FR310PS

Technik Fridge Freezer

TKR 6610/2, TKR 6620/2

Whirlpool Fridge Freezer

ARC 1394/BR, ARG 570/R, ARG 575/R, ARG 907 M, ARG 927 M, ARG 929 M, ARG 930 M, ARG 947 M, ARG 955/1/R, ARG 957/1/R, ARG 972/1/R, ARG 977/1/R, ARG 981/R, ART 354/R, ART 362 M, ART 452-A, ART 458/R, ART 462/R, ART 471/R, ART 471/R-LH, ART 472/R, ART 474 M, ART 478/R, ART 481/R, ART 483-A/R, ART 485/B, ARC 1394, ARG 737/A+/4, ARC 1320, ARC 1324, ART 485/B/1, ARC 1224, ARC 1294, KFFF70B, CB 643 CH 101.235.19, CB 603 W 301.235.18, CB 607 W 701.235.21, CB 604 W 901.235.20, CB 647 CH 501.235.22, CB 605 W 301.235.23, CB 654 W GB 801.235.25, ARC 140, CB 180 601.824.84, CB 645 W CH 101.235.24, CB 181 101.8248.6, CB 184 301.824.85, CB 652 W GB 201.235.14, CB 602 W 801.235.11, ART 251, ART 459/A+/NF/1, ART 880/A+/NF, ART 471/A+, ARG 726/A++, ARG 947/6, ARG 740/A+, ART 481/A+, ART 669/A+, ART 465/A++/1, ARG 831/A++, ARG 731/A+, ARG 449/A+, ARG 734/A+, WME1310 W, WME1110 W, ARG 950, ARG 980/A+, ARG 448/A+, ARG 730/A+, ARG 733/A+, ARG 830/A++, ART 449/A+, ART 486/A+/7, ART 486/A+/7-LH, ART 380/A+, ARG 737/A, ARG 737/A+/5, ARGR 715 S, ARGR 717 S, ARGR 914 S, ARG 732/A++, ARG 7361/A+, ARG 7371/A+, ARGR 717, ARGR 727, ART 375/A+, ARG 747 A+, ART 479/A+, ART 477/A+, ART 476/A+, ART 487/A+, ART 491/A+ S, ART 390/A++, ARG 725/A+ S, ARG 727/A+ S, ARG 7361/A+ S, ART 490/A+, ART 458/A+/1, ART 460/A++, ART 455/A+, ART 481/A++/1, ART 871/A+/NF, ARG 730/A+/1, ARG 790/A++/1, ART 367/A+, ART 377/A++, ARG 740/A+/1, ARG 747/A+/1, ART 869/A+/NF, ARG 780/A++/1, ARG 731/A+/1, ART 457/A+, ART 471/A+/7, ART 453/A+/2, ART 471/A+/6, ART 470/A+, ARG 830 /A++/1, ARG 831 /A++/1, ART 456/A++, ART 491/A+/2, ART 491/A+/2/LH, ART 483/6, ARC 140 S, ARG 550/A+, ARG 560/A+, ARG 725/A+, ART 454 IX, ARGR 715, ARG 719/A+, ARG 718/A+, ARG 735/A, ARGR 716, ARG 727/A, ART 872/A+/NF, ARG 726/A+, ARGR 735/A+, ARG 826 A++, ART 201/63A+/NF, ART390A++, ART367A+, ART375A+, ART380A+, ART20163A+NF1, ART880A+NF, ART872A+NF, ART459A+NF1, G2P FF5/WH, G2P FF7/WH, G2P FF8/WH

More Information
Further Description

Dimensions : 475 mm x 290 mm x 5 mm

Alternate Part Number 481245088113, WPL481245088134, WPLC00314156, WPL481245848374, 5045170804343
Manufacturer WHI
Genuine Part Yes

   Fridge Shelves

Many people think that fridge shelves are an almost universal spare part and that, so long as you get the correct size that they will fit your fridge or fridge freezer. Sadly, this is most often not the case at all.

Like most spare parts for fridges and fridge freezers, the shelves used in a fridge are very often completely unique to the model of the fridge and we get little, if any, size information as they are ordered by model number then a part number, usually no sizing information is available. It is therefore absolutely vital, to get the correct fridge shelf, that you order a replacement shelf using the model number of your fridge or fridge freezer or you will almost certainly get the wrong spare part.

  Fridge Shelf Fitting

There are various ways that the fridge shelves are fitted but most will simply slot into the inner plastic moulding of the fridge wall in some way.

With a glass shelf in a fridge, this is often accomplished using plastic trims, usually all the way around the glass itself and it is very often these plastic trims that break up and cause the shelf to no longer fit in the fridge. On occasion, these plastic trims are available as a separate item and can be replaced without the need to replace the whole fridge shelf but that is not as common as manufacturers supplying the fridge shelf as a complete, bonded, shelf.

Plastic fridge shelves are obviously weaker and more susceptible to damage, especially from placing too much weight on them. Heavy items such as fridge packs of soft drinks, wine boxes and so on will cause these sort of fridge shelves to become stressed and break.

Almost all fridge shelves are however very easy to take out for cleaning and are therefore very easy to replace.

  Find Your Fridge Model Number

You can see an example of a fridge or fridge freezer rating plate in the image below. 

Rating plate in a Liebherr fridge freezer

You will almost invariably find the model number of a fridge or fridge freezer on the left-hand wall of the fridge by way of the rating plate. Getting the correct model and sometimes the serial or service number can be vital in getting the correct shelf you need.

  Can't Find Your Fridge Shelf

Buying a replacemtent shelf for your fridge or fridge freezer can go from being the simplest task in the world to one of the most daunting as you try to pick your way through model numbers, serial numbers, ranges and all sorts of information. We are here to help you but please don't go by images or sizes alone as it is very easy to get the wrong part doing that.

We try to make it as simple as possible for you to buy a fridge freezer spare part but if you need help or just want to check you are ordering the correct part we're always here to help you.

Just get in touch with us for help with fridge shelves or any other  fridge freezer spare parts and get answers as quickly as possible but do please use our contact page or email as a first resort as this allows us time to look up spare parts for you and find any cheap compatible fridge freezer spares as well, so you get the best options possible.


Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.

Also note that some shelves and their components can, depending on the model, be used in different positions so please, take care when ordering and don't rely solely on images as they pretty much all look the same!

Read why this is important here and why spare parts are so complicated 

  Technical And Fault Help

If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.

This is a free service that is available to all and you can access the forums from this link

In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.

This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.



Whirlpool spare partsThe Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.

However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.

And, for more on the Whirlpool brand and company please see this article on the site.

  Whirlpool Spare Parts

Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.

After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on or use the Helpdesk ticket system for assistance.

Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.

To find the information required for spare parts please see this article on the support site to see what you are looking for.

Whirlpool Fault Finding

For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.

You can access the forums from this link

Spare parts help and support forums where you can get help and advice from us about parts for washing machines, cookers, dishwashers, fridge freezers and more

Spare Parts Help

We can assist you directly with identifying spare parts for your  appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.

You can also email us on or use the live chat (the blue button below right).

We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.

If you are unsure if a part will fit your  model or you want to confirm any details, just get in touch and we will do all we can to help you.


Appliance help and support forums where you can talk to actual domestic appliance engineers about washing machines, cookers, dishwashers, fridge freezers and more

Help From Experts

Get help from  repair experts in our forums, a totally free to use service we provide to all.

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.


Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance

Get A Repair

Find a local approved service engineer to repair your  appliance with no charges to you for the use of this service.

Deal directly with the field service technicians that repair  appliances and cut out the middlemen.


More help, advice and information on how you can repair your own washing machines, cookers, dishwashers, fridge freezers and more

More Repair Information To Help You

Find out more about how to repair your appliance and much more from the self help section of our website

We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate
Munro Place


We are going to get any part/s your order to you as fast as we possibly can.

We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.

Orders placed outwith our normal business hours will not be shipped until the next working day and are subject to stock availability.

Please be aware that we show availability and that we do not display live stock levels online.

What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to ** Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.

3 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.

Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.

Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.

Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.

  Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00 pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days depending on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next-day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times. And that especially busy times, adverse weather and so on that shipping can be slower than normal.

Economy courier Service

Delivery by HermesOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability by Evri (Hermes).

Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.

Premium Delivery

Delivery by premium DPD serviceYour order will receive priority handling and packing and be normally be delivered the next working day after dispatch using DPD, UPS or Royal Mail Special Delivery for smaller items where with DPD or UPS you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.

This option does get the items to you as fast as we can make that happen within the confines of where the stock is held etc.

Please note that on large or bulky items, this may be the only option available due to restrictions on other services on both sizes and weights.

Economy Services

Royal Mail deliver service

Most orders are expected to reach UK postcodes in 1-15 business days from dispatch depending on the service level selected.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover the most common questions here, there are some product and location-specific exceptions that may also result in additional charges. If this is the case, then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Should you have any delivery queries, please get in touch with a member of our team at

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.


Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please contact us at should you wish to return any item.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.


Please contact us on within 24 hours of delivery to report any damage.

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

Please note we will not accept any liability where freight forwarding is used for damage or loss.

  Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

  Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

  • The products have been used, personalised or customised in any way.
  • The products have been fitted for fault finding purposes, we will deem it to have been used.
  • The product/s were custom special order only items.
Some, not all it varies on a case by case basis, special order items can be returned but to do so will incur costs, typically restocking fees charged by manufacturers etc and those can be hefty so it is as always better to check suitability before ordering.

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock,  KA1 2NP

01563 557156

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