We are still shipping as quickly as possible all the spare parts that we can during this difficult period. Orders wherever possible will ship as normal but delivery times may vary, please allow extra time for delivery.

For up to date information on how this is affecting the industry please see the news item here

Oven Door Seal

Genuine Part
Typically with you in 2 to 8 days
FREE delivery available
Commonly used on these brands

Genuine replacement oven door seal to fit the makes and models as shown

This oven door seal or gasket will only fit the models as shown or as specifically advised and will not fit any others as even if it looks the same, it probably won't be as there are several that look alike yet are not. Please take time to ensure this is correct before ordering. If you are unsure please don't hesitate to contact us and ask for assistance.

Bauknecht Oven & Cooker

EMZD 5265/IN, EMZD 5265/WS, EMZD 5265/BR, ESZB5863/BR, ESZB5863/WS, ESZB5863/IN/01, ESN5861/IN, ESN 5861/IN/01, ESN 5861/SW/01, ESN 5861/WS/01, ESZ5861/IN, ESZ 5861/IN/01, ESZ 5861/SW/01, ESZ 5861/WS/01, ESZH5863/BR, ESZH5863/IN, ESZH5863/WS, EMZ 6263/IN, EMZ 5263/IN, ESN 5961/SW, ESN 5961/WS, ESZ 5961/IN, ESZ 5961/SW, ESZ 5961/WS, ESN 5961/IN, EMZD 5266/IN, EMZD 5266/WS, EMZD 5266/BR, BSZ 5901/IN, EMZD 5266/PT/IN, EMZ5264/IN, EMZ 6263/IN, EMZ 6263/IN/01, BSZ 5801/IN, EMZ 5262/BR, EMZ 5262/WS, EMZ 5262/IN, EMZD 6263 IN, EMZD 6262/IN, EMZ 6262/WS, EMZ 6262 IN, EMZ 6262/BR, EMZD 6265/IN, EMZD 6265/BR, EMZD 6265/WS, EMZ 6264/IN, EMZD 5262/IN, EMZ 6263 IN, EMZ 6263 IN-1, EMZ 6262/IN, EMZD 5266 WS, EMZD 5265 WS, EMZ 5262 WS

Ignis Oven & Cooker

AKS 236/BR, AKS 236/AE, AKS140/IX, AKS150/IX, AKS 200/WH, AKS 200/NB, AKS 200/IX, AKS 201/WH, AKS 201/NB, AKS 201/IX, AKS 235/AE, AKS 140/IX/01, AKS 200/WH/01, AKS 200/NB/01, AKS 200/IX/01, AKS 201/WH/01, AKS 201/NB/01, AKS 201/IX/01

Ikea Oven & Cooker

701 104 96, 501.506.19 OVU B01 S, 301.506.20 OVU B01 W, OV B01 B 501.424.17, OV B01 W 101.423.82, OBI D40 S 300.947.71, OBI M40 AN 600.947.79, 600 947 84, 200 947 81, 900 947 87, 100 947 86, 700 947 88, 000 947 63, 600 947 36, OBI S00 AL 700.947.31, 100 947 34, OBI S10 AL 500.947.32, OBI S40 AL 300.947.33, 100 947 91, 300 947 90, 700 947 93, SO 140 W 900.947.25, OBI F40 OW 901.087.32, OV C40 S CH 301.230.09, OVU B00 S 301.230.14, OVU B00 W 501.230.13, OVU B40 S CH 001.230.15, OVU B40 W CH 801.230.16, OBI C50S, 80110491, 701 104 96 OBI S50W, OBI C80 S, OBI M80 AN, OBI S80 W, OV D40 S 601.451.56, OV B41 W 401.451.76, OV B41 B 501.453.93, OV B11 W 601.451.75, OV F41 OF 201.506.06, SO 141 W 001.506.26, OV M41 AN 601.506.09, OV B01 G 801.423.88, OV B11 G GB 401.455.53, OV B41 G CH 901.455.55, 801 423 45, 601 423 46, OVU B41 W 901.506.22, OVU B41 S 101.506.21, 601 104 92, 801 104 91, 300 947 90 OBU C00 S, IBS 124 PWS, IBS 224 PWM, IBS 324 RWW, IBS 324 PWS, IBS 324 PWW, 101.851.83 OV D40 AN OVEN IK, 301.230.09 OV C40 S OVEN IK, 402.002.43 OV A41 S OVEN IK, 501.424.17 OV B01 B OVEN IK, 301 506 20 FRAMTID OVU B01 W OV, 901 506 22 OVU B41 W OVENS I, 101.423.82 FRAMTID OV B01/W OV, 601.451.75 OV B11/W OVENS, 401.451.76 OV B41/W OVENS, 301.453.94 OV B11 B OVEN IK, 501.453.93 OV B41 B OVEN IK, OV B11 B 301.453.94, 601.451.56 OV D40 S OVEN IK

Prima Oven & Cooker

LPR 9024, LPR 9026

Whirlpool Oven & Cooker

AKP 153/WH, AKP 153/NB, AKP 153/IX, AKZ 437/IX, AKP 106 IX, AKL 889/WH, AKP 005/IX, AKP 005/WH, AKP 005/NB, AKP 102/WH, AKP102/NB, AKP102/IX, AKP102/IX/01, AKP102/AP/01, AKP 103 IX, AKP 103/NB, AKP 104/IX, AKP105/IX, 6AKP 124/WH, 6AKP124/IX, AKP 124/IX, AKP 135/NB, AKP 135/IX, AKP145/IX, AKP 150 WH, AKP 150 NB, AKP 150 IX, AKP 151/IX/01, AKP 151/IX, AKP 230/WH, AKP 230/NB, AKP230/IX, AKP230/IX/01, AKP 230/AL/02, AKP232/IX, AKP233/NB, AKP 233/WH, AKP233/IX, AKP234/IX, AKP 234/NA, AKP 234/NA/02, AKP 234/AE/03, AKP 234/AE, AKP 235/WH, AKP 235/NB, AKP 235/IX, AKP 237/IX, 6AKP 238/WH, 6AKP 238/IX, AKP 239/IX/03, AKP 242/IX, AKP243/WH, AKP246/WH, AKP 246/NB, AKP 246/IX, AKP247/IX, AKP248/WH, AKP 248 NA, AKP 249/IX, AKP 254 NA, AKP 255/NA, AKP 285/JA, AKP 255/IX, AKP 256/NA, AKP 285/IX, AKP286/NB, AKP286/IX, AKP 286/NB/01, AKP 286/IX/01, AKP286/IX/03, AKP 287/NA, AKP 287/JA, AKP 287/IX, AKP 287/AE, AKP 287/CU, AKP 287/NA/01, AKP 287/JA/01, AKP 287/IX/01, AKP 287/AE/01, AKP 287/CU/01, AKP 289/IX, AKP 289/NA, AKP 290/NA, AKP 290/IX, AKP 292/IX, AKP 292/NA, AKP 292/JA, AKP301/IX, AKP 301/IX, AKP 308/WH, AKP 308/IX, AKP 309/AP/01, AKP 311/AP/01, AKP 321/IX, AKP 321/WH, AKP 321/NB, AKP 351/IX/06, AKP 365/IX/06, AKP 366/IX/06, AKP366/WH/06, AKP 367/IX/06, AKP 368/IX/06, AKP 553/WH, AKP553/IX, AKP 553/NB, AKP 554/WH, AKP554/NB, AKP 555 WH, AKP 555 IX, AKP 555/NB, AKP640/NB/01, AKP640/WH/01, AKP 640/IX/01, AKZ 104/IX, AKZ 104/WH, AKZ 104/NB, AKZ122/WH/01, AKZ 122/WH/01, AKZ122/NB/01, AKZ 122/NB/01, AKZ122/MR/01, AKZ 122/MR/01, AKZ122/IX/01, AKZ131/NB/01, AKZ 131/NB/01, AKZ 136/IX, AKZ 136/NB, AKZ 136/WH, AKZ161/03/IX, AKZ 194/IX, AKZ 194/WH, AKZ 194/NB, AKZ 205/IX, AKZ 205/WH, AKZ 205/AV, AKZ209/IX, AKZ 209/IX, AKZ 209 AL, AKZ209/AL, AKZ 209 NB, AKZ209/NB, AKZ 209/IX/01, AKZ 209/AL/01, AKZ 209/NB/01, AKZ 211 NB, AKZ211/NB, AKZ 211 WH, AKZ 211/WH, AKZ 211 IX, AKZ 211/IX, AKZ 214/IX, AKZ 214/IX/01, AKZ 221/WH, AKZ 221/NB, AKZ 221/IX, AKZ 223/IX, AKZ 223/AL, AKZ 224/IX, AKZ 224/WH, AKZ224/WH, AKZ 224/AV, AKZ 225/IX, AKZ 225/WH, AKZ 288/IX, AKZ 288/NA, AKZ 319 IX, AKZ 321/EW, AKZ 321/NB, AKZ 321/MR, AKZ 321 IX, AKZ400/IX, AKZ 400/IX/05, AKZ 415/IX, AKZ416/IX/01, AKZ416/IX/06, AKZ416/IX/12, AKZ 416/IX/13, AKZ416/IX/14, AKZ416/IX/15, AKZ416/IX/16, AKZ 416/IX/16, AKZ421/IX, AKZ 421/IX, AKZ 421/WH, AKZ421/IX/01, AKZ421/WH/01, AKZ 421/WH/01, AKZ421/NB/01, AKZ 421/NB/01, AKZ422/IX, AKZ423/IX, AKZ 423/IX, AKZ 428 IX, AKZ431/NB, AKZ431/IX, AKZ431/WH/01, AKZ 431/WH/01, AKZ431/NB/01, AKZ 431/NB/01, AKZ 431/AL/01, AKZ 431/IX/03, AKZ431/AL/03, AKZ 431/AL/03, AKZ 431/IX/01, AKZ 433/IX, AKZ433/IX, AKZ 435/IX, AKZ435/IX, AKZ 444/NB, AKZ 444/IX, AKZ 446/WH, AKZ446/IX, AKZ451/WH/01, AKZ 451/WH/01, AKZ451/IX/01, AKZ 451/IX/01, AKZ 451/NB/01, AKZ 456/WH, AKZ 456/IX, AKZ501/WH/01, AKZ 501/WH/01, AKZ501/IX/01, AKZ 501/IX/01, AKZ503/IX, AKZ504/AV, AKZ504/WH, AKZ 504/IX, AKZ 506/IX, AKZ 507/WH, AKZ 507/NB, AKZ531/WH/01, AKZ 531/NB/01, AKZ531/IX/01, AKZ 531/IX/01, AKZ531/IX, AKZ 612/AV/01, AKZ612/WH/01, AKZ 612/IX/01, AKZ647/IX, AKZ647/AL, AKP 286/IX/02, AKP 102/AP/03, AKP 103/IX, AKP 232/IX/01, AKP 234/IX/03, AKP 289/IX/01, AKP 311/AP/03, AKZ 288/IX/01, AKZ 336/WH, AKZ 336/NB, AKZ 336/IX, AKZ 531/WH/01, AKZ431/IX/01, AKZ 612/WH/02, AKZ 612/NB/02, AKZ 612/IX/02, AKZ 612/AL/02, AKZ 647/IX/01, AKZ 647/AL/01, AKZ 506/WH, AKP 150/WH/01, AKP 150/NB/01, AKP 150/IX/01, AKP 288/IX, AKP 288/NA, AKP 288/JA, AKP 288/AE, AKP 288/CU, AKP 289/NA/01, AKZ 288/NA/01, AKZ 400/IX/06, AKZ 211/MR, AKZ 421/IX/01, AKZ 223/IX/01, AKZ 223/NB/01, AKZ 223/WH/01, AKZ 421/IX/02, AKZ 214/IX/02, AKP 355/IX/05, AKP 355/WH/05, AKZ 204/IX, OV B11 B 301.453.94, AKZ 211/NB, AKZ 204/WH, AKZ 219/IX, AKZ 131/IX/01, AKZ 402/IX, AKZ 224/NB, AKZ 507/IX, AKP 234/JA/03, AKP 309/AP/03, AKZ 113/IX, AKZ 113/WH, AKZ 113/NB, AKZ 132/IX, AKZ 132/WH, AKZ 132/NB, AKZ 613/IX, AKP 288/AE/01, AKZ 211/IX1, AKP 252/IX, AKZ 214/IX/03, AKZ 648/IX, AKZ 651/IX, AKZ 614/IX, AKZ 614/WH, AKZ 223/IX/02, AKP 369/IX, AKZ 649/IX, AKP 236/IX, AKP 236/WH, AKP 236/NB, AKZ 612/NB/01, AKZ 612/AL/01, AKZ 105/IX, AKZ195/IX, AKZ 195/IX, AKP 370/IX, AKZ 105/NB, AKP 380/IX, AKP 371/IX, AKZ 195/NB, AKZ 195/WH, 601.186.38 Oven IK, AKZ 105/WH

More Information
Alternate Part Number 5045173754065, C00311697
Manufacturer WHI
Genuine Part Yes

   Oven Door Seals

Oven and cooker door seals are commonly thought of as being made from rubber as they look and feel similar but in actual fact they are a man made mix of various materials so that they can withstand the heat that they have to cope with from the oven or cooker.

You should check the oven seal or gasket fairly regularly to make sure that it is sealing and not allowing heat to escape from your oven. Failure to seal correctly can cause several issues, not least of which is inconsistent or uneven cooking results as well as scorch or burn marks to the adjacent kitchen units.

More can be found in this article on the main website about oven and cooker door seals

  Can't Find The Oven Door Seal You Need

Buying spare parts for any oven or cooker can range can be a bit complex sometimes and this can be even more the case with oven and cooker door seals as there are a plethora of different fittings, shapes and sizes but they all look largely the same in images. At times, that doesn't make finding the correct door seal for your oven especially easy.

We try to make it as simple as possible for you to find and buy a cooker or oven door gasket but if you get stuck or aren't sure just give us a shout, we're here to help you from going wrong. 

Just get in touch with us for help with built in  oven and cooker door seals or any other parts and get answers as quickly as possible. Simply use our contact page, live chat or email as this allows us time to look up spare parts for you and find any low cost compatible oven and cooker spares as well, so you get the best options possible.


Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.

Also, note that a great many oven door seals do vary depending on the model, be used in different cavities, have different fixing point, be moulded differently and more so please, take care when ordering and don't rely solely on images as they pretty much all look the same!

  Technical And Fault Help

If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.

This is a free service that is available to all and you can access the forums from this link

In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.

This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.



Whirlpool spare partsThe Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.

However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.

And, for more on the Whirlpool brand and company please see this article on the site.

  Whirlpool Spare Parts

Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.

After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on spares@ukwhitegoods.co.uk or use the Helpdesk ticket system for assistance.

Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.

To find the information required for spare parts please see this article on the support site to see what you are looking for.

Whirlpool Fault Finding

For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.

You can access the forums from this link

Spare parts help and support forums where you can get help and advice from us about parts for washing machines, cookers, dishwashers, fridge freezers and more

Spare Parts Help

We can assist you directly with identifying spare parts for your  appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.

You can also email us on spares@ukwhitegoods.co.uk or use the live chat (the blue button below right).

We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.

If you are unsure if a part will fit your  model or you want to confirm any details, just get in touch and we will do all we can to help you.


Appliance help and support forums where you can talk to actual domestic appliance engineers about washing machines, cookers, dishwashers, fridge freezers and more

Help From Experts

Get help from  repair experts in our forums, a totally free to use service we provide to all.

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.


Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance

Get A Repair

Find a local approved service engineer to repair your  appliance with no charges to you for the use of this service.

Deal directly with the field service technicians that repair  appliances and cut out the middlemen.


More help, advice and information on how you can repair your own washing machines, cookers, dishwashers, fridge freezers and more

More Repair Information To Help You

Find out more about how to repair your appliance and much more from the self help section of our website

We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate
Munro Place

01563 557156


Important COVID19 Information

Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay.

We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that this is not normal times.

Up to date information, you can find here as we get it


We are going to get any part/s you order to you as fast as we possibly can.

We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.

Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability. Please be aware that we show availability and that we do not display live stock levels online.

What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.

1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.

Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.

Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.

Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.

  Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.

Economy courier Service

Delivery by HermesOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.

Premium Delivery

Delivery by premium DPD serviceYour order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.

This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.

Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.

Standard Royal Mail Service

Royal Mail deliver serviceOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Should you have any delivery queries, please contact a member of our team at spares@ukwhitegoods.co.uk

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.

As a rough guide, the regions we ship to are shown in green on this map, we do not ship to areas marked in red:

Areas that we ship to


Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please contact us at spares@ukwhitegoods.co.uk should you wish to return any item.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.

  Paypal Returns Free

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.



Please contact us on spares@ukwhitegoods.co.uk within 24 hours of delivery to report any damage.

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

  Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

  Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

  • The products have been used, personalised or customised in any way.
  • The products have been fitted for fault finding purposes, we will deem it to have been used.
  • The product/s were custom special order only items.
Some, not all it varies on a case by case basis, special order items can be returned but to do so will incur costs, typically restocking fees charged by manufacturers etc and those can be hefty so it is as always better to check suitability before ordering.

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock,  KA1 2NP

01563 557156


© UK Whitegoods Appliance Spares. All rights reserved. Manufacturer logos, images and documentation for informational purposes only.