Fridge Lamp Holder
Genuine replacement light or lamp holder assembly to fit the models as shown or only as specifically advised otherwise
AEG Fridge Freezer
Bauknecht Fridge Freezer
KDUC1211/2AF, KRI48/2-GB, KDI48/2GB, KGIC2743/2, KGIC2743/2-GB, KGIC2743/2-CH, KGIC2743/2-CHLI, KREC1735/2AF, KDEC1545/2AF, KDEC1535/2AF, EX1532/1CH, EV1432/3CH, EV1432/3/BRCH, EV1432/3/BRC, EV1432/3/BLCH, KVE1432/A, KVE1432/A-LH, KVE1432/A/BR, KVE1432/A/BR-LH, KVE1432/A/BL, KVE1432/A/BL-LH, KVE1432/A/1, KVE1432/A/1-LH, KVE1432/A/1-L, KVE1432/A/1/BR, KVE1432/A/1/B, KVE1432/A/1/BR-LH, KVE1432/A/1/BL, KVE1432/A/1/BL-LH, EV1633/2-CH, EV1633/2LI-CH, EV1633/2BR-CH, EV1633/2BR/LI-CH, EV1633/3CH, EV1633/3/BRCH, EV1633/3/BLCH, KVE1630/B, KVE1630/B-LH, KVE1630/B/BR, KVE1630/B/BR-LH, KVE1630/B/BL, KVE1630/B/BL-LH, KVE1630/B/1, KVE1630/B/1-LH, KVE1630/B/1/BR, KVE1630/B/1/BR-LH, KVE1630/B/1/B, IV1737/2CH, IV1737/2LICH, IV1737/3CH, KVI1620/A, KVI1620/A-LH, KVI1620/A/1, KVI1620/A/1-LH, KVI1620/A/1-L, EV2443/2-CH, EV2443/2LI-CH, EV2443/3CH, EV2543/2-CH, EV2543/2LI-CH, EV2543/2BR-CH, EV2543/2BR/LI-CH, EV2543/3CHEV2453/3CH, EV2543/3CH, EV2543/3/BRCH, EV2543/3/BLCH, IV2547/2CH, IV2547/2LICH, IV2547/3CH, ED2842/2-CH, ED2842/2LI-CH, ED2842/2BR-CH, ED2842/2BR/LI-CH, ED2842/3CH, ED2842/3/BRCH, KGE2832/B, KGE2832/B-LH, KGE2832/B/BR, KGE2832/B/BR-LH, KGE2832/B/1, KGE2832/B/1-LH, KGE2832/B/1/BR, KGE2832/B/BR/1-LH, ID2947/2CH, ID2947/2LICH, ID2947/3CH, KGI2920/B, KGI2920/B-LH, KGI2920/B/1, KGI2920/B/1-LH, KGI2920/B/1-L, IRU1457/2, IRU1459/2, URI1402/A, IRU1457/2-GB, IRU1457K/2, IVU1357/2, IVU1359/2, UVI1302/A, IVU1357/2-GB, IVU1357-K/2, IVU1333/0-CH, IVU1333/0LI-CH, IVU1357/2-CH, IVU1357/2LI-CH, EVU1343/2AF, IV3047/2CH, IV3047/2LICH, KGIC3543/0, KRC1733/1WS, KDC1633/1/WS, EV2453, EV2453-LH, KVE2530/A, KVE2530/A-LH, URIE1500/A, UVIE1400/A, URI1440/A, UVI1340/A, UVI1340/A-LH, UVI1340/A/1, UVI1340/A/1-L, UVI1340/A/1-LH, KVE1630/A, KVE1630/A-LH, KVE1630/A/BR, KVE1630/A/BR-LH, KGI2920/A, KGI2920/A-LH, UVI1349/A, UVI1349/A-LH, KU15R70, IK371-115, IVU1363, IVU1363LI, IK371-114T, IC2711, KVE1432/A/2, KVE1432/A/2-L, KVE1432/A/2/BR, KVE1432/A/2/BR-LH, KVE1432/A/2/BL, KVE1432/A/2/BL-LH, URI1441/A+, UVI1341/A+
Beko Fridge Freezer
Candy Fridge Freezer
CRU16.0ECO, CRU16.0ECO*, CRU16.0UK, CRU16.1ECO, CRU16.1ECO*, CRU16.1SECO, CRU16.3ECO, CRU16.3ECO*, CRU16.4LE, CRU16.3UK, CRU16.4LGB
Caple Fridge Freezer
C156L, C157DL, C166R
CDA Fridge Freezer
FW350, FW320, CW781/1, CW781/2, CW781/3, CW780/1, CW780/2, CW780/3, FW220
Diplomat Fridge Freezer
Electrolux Fridge Freezer
IK 371-014, EK 134 N/R WS, EK 134 N/L WS, EK 134 N/R BR, EK 134 N/L BR, EK 134 P/R WS, EK 134 P/L WS, EK 134 P/R BR, EK 134 P/L BR, EK 158 N/R WS, EK 158 N/L WS, EK 158 N/R BR, EK 158 N/L BR, EK 158 P/R WS, EK 158 P/L WS, EK 158 P/R BR, EK 158 P/L BR, EK 158 P, IK 159 P/R WS, IK 159 P/L WS, EK 242 V/N/R WS, EK 242 V/N/L WS, EK 242 V/P/R WS, EK 242 V/P/L WS, EK 242 V/P, EK 242 N/R WS, EK 242 N/L WS, EK 242 N/R BR, EK 242 N/L BR, EK 242 P/R WS, EK 242 P/L WS, EK 242 P/R BR, EK 242 P/L BR, EK 242 P, KS 253 LI/VI, IK 243 N/R WS, IK 243 N/L WS, IK 243 P/R WS, IK 243 P/L WS, IK 243 P, EK 276 N/R WS, EK 276 N/L WS, EK 276 N/R BR, EK 276 N/L BR, EK 276 P/R WS, EK 276 P/L WS, EK 276 P/R BR, EK 276 P/L BR, IK 303 P/R WS, IK 303 P/L WS, ER 1023 I, EK 294 N/R WS, EK 294 N/L WS, EK 294 N/R BR, EK 294 N/L BR, EK 294 P/R BR, EK 294 P/L BR, EK 294 P/R WS, EK 294 P/L WS, IK 295 P/R WS, IK 295 P/L WS, EK 242 V.3 LI WE, EK 242 V.3 RE WE
Etna Fridge Freezer
5300 N, 5300 C, 5300C, EN5300B, EN5300A, EN5300A/E02, 5303 G, 5303 N, 5303C, EN5303A, EN5303A/E02
Fagor Fridge Freezer
FIS-124, FSI-120, 1FSI-120, FIS-120, FIS-120/F, FIS-122, FIS-122/UK, FIS-82
Firenzi Fridge Freezer
RF-920, RF-920/1, 3SR-921, 3SR-921/1
Ignis Fridge Freezer
ARL 392, ARL 100-K/G, ARL 100-K/G/01, ARL 100-K, ARL100/IG/G ARL 100-K/G, ARL 100-K/G/01 GB, ARL 100/B-K, ARL 100/B-K/1, ARL101/R/G ARL 101/K/G, ARL 101/K/G, ARL 101-K/G/01, ARL 101-K, ARL 101-K/1, ARL 130-A, ARL 148/K/G, ARL 148-K/G, ARL 177, ARL 100/A, ARL 130-A/1, ARL 804/A, ARL 130/A, ARL 100/A/1
Ikea Fridge Freezer
CB 646 W CH 501.235.36, CB 626 W 001.235.34, CBU 632 W 645 383 10, 645 383 10, CBU 636 W 200 150 67, CBU636W CBU 636 W 200 150 67, 200 150 67, CBU 656 W 300 793 32, 300 793 32, CB 656 W GB 301.235.37, CBU 632, CBU 620 845 377 10, 845 377 10, CBU 625 W 100 150 63, 100 150 63, CB 625 W 201.235.33, CBU 925 W 400 192 91, 400 192 91, CBU 630 W 645 378 10, CBU 635 W 400 150 71, 400 150 71, CB 635 W 701.235.35, CBU 622 845 382 10, 845 382 10, CBU 626 W 400 150 66, 400 150 66, CBU 646 W 400 172 49, 400 172 49
Integra Fridge Freezer
ARL 190-K/G, ARL 190-K/G/1 (GB), ARL 386/B-K, ARL 391/B
Prima Fridge Freezer
LPR 163, LPR 111, LPR100, LPR 100/1, LPR 100/2
Rosieres Fridge Freezer
RIS 150 E, RIS153E, RIP 154
Smeg Fridge Freezer
FR132A7, FR148A7, CR 470 SE, CR 470 SE, CR 470 SE, CR 470 SE, CR 470 WE, CR 470 CD, CR 470 CD, CR 470 CS, CR 470 CS, FR 148A, FR148A, FR148A1, FR148A1, FR148A1, FR148A1, FR 148 A7, FR 132A, FR132A1, FR 132 A1, FR 132 A1, FR 132 A7, FR 132 A7, FR132A7, FR148A7, FR148A7, FR148A7, FR132A7
Tecnik Fridge Freezer
TKR 601, TKR 601, LFR 2655, LFR 2655, LFR 2655, LFR 2655, LFR 2655, LFR 2655/1, LFR 2655/1, LFR 2655/1, LFR 2655/1, LFR 2655/1, LFR 2655/2
Whirlpool Fridge Freezer
ARG 589/A, ARG 588/3, ARB 540-K/G/1, ARB 540-K/G/1 R, ARB 540-K/G/1, ARB 540-K/G/1, ARB 540-K/G/1, ARB 540-K/G/1, ARB 540-K/G/1, ARB 540-K/G/1, ARB540-K ARB 540/K/WP, ARB540-K/LH ARB 540/K/WP, ARB540-K/G ARB 540/K/G/WP, ARB540-K/G/LH ARB 540/K/G/WP, ARB540-K/G ARB 540/K/G/WP, ARB540-K/G/LH ARB 540/K/G/WP, ARB 540-K/G/1, ARB 540-K/G/1, ARG 579/G, ARG 579/G, ARG 579/3/G, ARG 580, ARG 580, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580, ARG 580, ARG 580, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 580/3, ARG 581/1, ARG 581/1, ARG 581/1, ARG 581/2, ARG 581/2, ARG 581/2, ARG 581/2, ARG 581/2, ARG 581/2, ARG 582, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3-LH, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582, ARG 582, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582/3, ARG 582 M, ARG 582 M, ARG 585, ARG 585, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/3, ARG 585/A, ARG 585/A, ARG 585/A, ARG 585/A, ARG 585/A, ARG 585/A, ARG 587, ARG 587, ARG 587, ARG 587/3, ARG 587/3, ARG 587, ARG 587, ARG 587, ARG 587, ARG 587/3, ARG 587/3, ARG 587/3, ARG 587/3, ARG 588/3-LH, ARG 588/3-LH, ARG 588/3-LH, ARG 588/3-LH, ARG 588/3-LH, ARG 588/3-LH, ARG 588/3-LH, ARG 588/3, ARG 588/3, ARG 588/3, ARG 588/3, ARG 588/3, ARG 588/3, ARG 588, ARG 588, ARG 588, ARG 588/3, ARG 588/3, ARG 588 M, ARG 588 M, ARG 588 M, ARG 589/A, ARG 589/A, ARG 589/A, ARG 589/A, ARG 589/A, ARG 590, ARG 590, ARG 590, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/3, ARG 590/A, ARG 590/A, ARG 590/A, ARG 590/A, ARG 590/A, ARG 592/G/WP, ARG 593/K/G/WP, ARG 594-K/G/WP, ARG 595-K, ARG 595-K/WP, ARG 595-K/G, ARG 595-K/G/WP, ARG 595-K/G/01, ARG 595-K/G/01, ARG 595-K/G/R, ARG 595-K/G/R, ARG 595-K/G/R, ARG 595-K/G/WP, ARG 595-K/G/WP, ARG 595-K/G/R, ARG 595-K/G/R, ARG 595-K/G/R, BUR 840, BUR 840, BUR 840, ARG 595-K/G/01, ARG595-K/G ARG 595/K/G/WP, ARG 596-K/G/WP, ARG 596-K/G/R, ARG 596-K/G/R, ARG 596-K/G/R-LH, ARG596-K/G ARG 596/K/G/WP, ARG 596-K/G/WP, ARG 596-K/G/WP, ARG596-K/G/LH ARG 596/K/G/WP, ARG 596-K/G/WP, ARG 596-K/G/WP, ARG 597-K, ARG 597-K/G, ARG 597-K/WP, ARG 597-K/G/WP, ARG 597/K/G/01, ARG 597-K/G/01, ARG 597-K/G/R, ARG 597-K/G/R, ARG 597-K/G/WP, ARG 597-K/G/WP, ARG 597-K/G/R, ARG 597-K/G/R, ARG597-K/G ARG 597/K/G/WP, ARG 597/T, ARG 991 K/R, ARG 991-K/G/R, ARG 992 K/G WP-GB, ARG 992 K/G/R WP-G, ARG 992-K/1/G/R, ARG 992-K/1/G/R, ARG 992-K/1/G/R, ARG 992-K/2/G/R, ARG 992-K/R, ARG 992 K/R, ARG 992 K/R, ARG 992-K/R, ARG 992-K/R, ARG 992-K/R, ARG 993-A/R, ARG 994 K/G/R WP-G, ARG 994 K/R, ARG 994 K/R, ARG 994-K/R, ARG 994-K/R, ARG 994-K/R, ARG 994-K/R, ARG 995-K/G/R, ARG 995-K/2/G/R, ARG 995-K/R, ARG 995-K/R, ARG 996-A/R, ARG 996-A/R, ARZ 000W, ARZ 000W, ARZ 000W-L, ARG 590/3, ARG 590/3, ARG 913/A+, ARG 581/2, ARG 582/3, ARG 585/3, ARG 585/3, ARG 585/A, ARG 588/3, ARG 589/A, ARG 590/3, ARG 590/3, ARG 590/A, CB 656 W GB 301.235.37, CB 625 W 201.235.33, CB 635 W 701.235.35, CB 646 W CH 501.235.36, CB 626 W 001.235.34, ARG 580/3, ARG 581/2, ARG 585/3, CB 625 W 201.235.33, ARG 585/A, ARG 589/A, ARG 590/3, ARG 588/3, ARG 585/3, ARG 590/3, ARG 590/A, ARZ 006/A+, ARG 585/3, ARG 585/A, ARG 581/2, ARG 590/A, ARZ000W, ARZ000W-LH, ARZ000W, ARZ000W, ARZ000W-LH, BUR 840, G2P LFU/WH, G2P LFU/WH, G2P LFU/WH, G2P LFU/WH, G2P LFU/WH, G2P LFU/WH, G2P LFU/WH, G2P LFU/WH, G2P RFU/WH, G2P RFU/WH, G2P RFU/WH, G2P RFU/WH, G2P RFU/WH, G2P RFU/WH
|Alternate Part Number||5031680397277, WPL481925518199, WPLC00313941|
Fridge & Freezer Spare Parts
As with virtually all appliances, when looking for a spare part for your fridge, freezer or fridge freezer we recommend that you should do is locate down the proper model number for your fridge, freezer or fridge freezer. We advise you not to trust the user guide or manual as all too often these will be generic and cover a range of fridges and freezers and not just the particular product that you own.
Normally you will find the model number on a ration plate inside the fridge of a fridge or fridge freezer, most commonly on a sticker on the interior wall around the salad storage area. Or, in a freezer in the same area but at the lower basket area.
With this you can then search for the model number and find any parts that we have tagged to fit that particular machine, including both genuine spare parts as well as any low cost compatible spares that might be available.
Finding Spare Parts
We generally list spare parts that have been asked for or used by the engineers or customers and not ones that have not.
There are reasons that we operate this way, the first is that if it has been used once then it is highly likely that the spare part will be needed again and it limits the items tagged to each model to a manageable level making it easier to find the spare parts needed.
Cleverly though, it also saves people from seeing hundreds of irrelevant results and only shows fridge freezer parts that we know fail and have been used, not parts that are almost never required.
This means that we rely on our customers to tell us what breaks and why we ask that, if you are having trouble finding a spare part, please get in touch with us and we will get back to you with the relevant information to help you. Often, we will also be able to offer alternative parts that in many cases may save you money.
Please use email or the contact page to get in touch as that way we can send you images, diagrams and any other files or information that might just help you repair your fridge freezer as cheaply and as quickly as possible.
It is very common for people to order the wrong part please, don't be hasty in ordering parts as it is at times a very, very precise thing to do and if you go one step wrong, you'll get the wrong part!
This is a hassle and inconvenience to you obviously but, it makes our life harder as well and can prove costly to all.
We want you to get the right part, the first time.
Please have a look at this guide on finding the correct spare parts and if you've any doubt at all, just ask. We'll answer you quickly and accurately saving you time, hassle and money most often.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that many fridge, freezer and fridge freezer parts and components can, depending on the model, be used in different positions so please, take care when ordering and don't rely solely on images as they pretty much all look the same and there are thousands of variations on some!
Technical And Fault Help
If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.
This is a free service that is available to all and you can access the forums from this link
In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.
This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.
The Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.
However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.
Whirlpool Spare Parts
Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.
After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on firstname.lastname@example.org or use the Helpdesk ticket system for assistance.
Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.
To find the information required for spare parts please see this article on the support site to see what you are looking for.
Whirlpool Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on email@example.com or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
Important COVID19 Information
Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay. This is also further aggravated due to Brexit which is causing delays, sometimes considerable delays, and Brexit has caused the at least temporary suspension of deliveries to EU states and Northern Ireland as well as some other destinations.
We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that these are not normal times.
Up to date information, you can find here as we get it
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at firstname.lastname@example.org
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at email@example.com should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on firstname.lastname@example.org within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP