Washing Machine Shock Absorber
Genuine LG washing machine and washer dryer shock absorber shown and as directed
This damper will only fit the LG models as shown or as specifically advised and will not fit any others even if it looks the same, it probably won't be as there are several that look alike yet are not, please take time to ensure this is correct before ordering. If you are unsure please don't hesitate to contact us and ask for assistance.
LG Washing Machine & Washer Dryer
WD12126RD, WD-12124RD, WD-14126RD
Fits more models than shown :: Damper supplied as a single unit, if two required please add to to your order
|Alternate Part Number||5031688259669, LGE4901ER2002A, 383EER3001D, 5031688259669|
Washing Machine Spare Parts
When you are looking for a spare part for your washing machine the first thing you should do is track down the proper model number for your washing machine or washer dryer. Our advice is not to trust the user guide or manual as all too often these will be generic and cover a range of machines and not just the particular model that you own.
You will normally find the rating plate where you can get all the relevant information around the door area, either on the door farm or beside the porthole opening. Or, it can be on the back of the filter flap and sometimes on the back of the machine itself although, they are usually made to be easily accessible without having to pull your washing machine out.
With this you can then search for the model number and find any parts that we have tagged to fit that particular model, including both genuine spare parts as well as any low cost compatible spares that may be available.
Need Help To Repair Your Washing Machine?
Most washing machines are fairly straightforward in the way that they operate but, if you are not familiar them it is easy to wrongly diagnose a problem.
For fault finding tips and tricks for washing machines please start with our self help and repair section and explore the articles in the self repair section of the main site, including the spares articles that contains loads of help, hints and tips about how to diagnose and repair washing machines and washer dryers.
To get specific help with the problem you have on your washing machine, we operate a completely free to use forum packed with help and advice to help you repair your washing machine.
If you do not feel confident enough to tackle the repair yourself you can also find local approved engineers who are often the same ones that will help you, completely for free, in our forums.
Can’t Find The Spare Part You Need?
We tend to list parts that have been asked for or used by the engineers and not ones that have not, meaning that this spare part has been used or requested before.
There reasons why we operate this way, the first is that if it has been used once then it is likely that the spare part will be needed again and it limits the items tagged to each model to a manageable level making it easier to find the spare parts needed.
This saves people from seeing hundreds of irrelevant results and only shows washing machine parts that we know can fail and have been used, not ones that are almost never required.
We try to make it as simple as possible for you to buy a spare part but we are here to help you if you need it.
If you need more help or aren't sure if this is the part you need please get in touch with us aboutspare parts to get answers as quickly as possible. Please use our contact page or email as a first resort as this allows us time to look up the parts you require for you, send you photos or parts diagrams by email and find any low cost compatible spares as well, so you get the best options.
A lot of information is sometimes needed to make sure you get the correct spare part and, if you don't get it right then there is a good chance are you will get the wrong part. So please if you're unsure or are trying to identify spares using only photos then contact us for any spare part, we're only too happy to help you make sure you get the correct spares you need and, not ones you don't.
For help in locating the model number of your washing machine please see our reference guide here
It is very common for people to order the wrong part please, don't be hasty in ordering parts as it is at times a very, very precise thing to do and if you go one step wrong, you'll get the wrong part!
This is a hassle and inconvenience to you obviously but, it makes our life harder as well and can prove costly to all.
We want you to get the right part, the first time.
Please have a look at this guide on finding the correct spare parts and if you've any doubt at all, just ask. We'll answer you quickly and accurately saving you time, hassle and money most often.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that a huge proportion of washing machine spare parts and components can vary hugely depending on the model and more so please, take care when ordering and don't rely solely on images as they pretty much all look the same!
For technical support on washing machines please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method.
LG is, of course, one of the largest manufacturers around, with this Korean company making everything from phones to washing machines and fridge freezers.
Generally speaking, we like LG but there are a few issues with them at times that we've noted below in respect to parts but also that spare parts and technical information they can be quite guarded about, too much so in our opinion.
You can find out more about LG Appliances on the main site in this article
LG Spare Parts
Most LG parts we can get without any problem, however, we have noticed that support for older appliances can be a bit sporadic with many items for popular products becoming obsolete after 8-10 years. Most Asian companies tend to have spares that go that way faster and that can be an issue on the American style side by side fridge freezers in particular but we've seen it on washing machine parts as well.
Some parts can also be on the expensive side but, most are not too bad and especially compared to some others.
The full model number is required for any LG spare parts and on rare occasions the serial number or production code as well but, generally the model number alone is fine to find parts.
After you have that you should be able to find any LG parts we've already listed or, if not or you can't find what you're looking for please contact us on firstname.lastname@example.org or use the Helpdesk ticket system for assistance.
Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.
For laundry products, washing machines, in particular, there are some low cost compatible spare parts that are cheaper and can offer a decent saving but this will tend to be on pumps, door locks and the likes for the most part.
Our standing advice holds true with LG though, if you are unsure in any way at all just ask us and we will check a spare part for you and we're happy to do that. It can save you from making a mistake and sometimes save you money.
LG Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on email@example.com or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
Important COVID19 Information
Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay. This is also further aggravated due to Brexit which is causing delays, sometimes considerable delays, and Brexit has caused the at least temporary suspension of deliveries to EU states and Northern Ireland as well as some other destinations.
We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that these are not normal times.
Up to date information, you can find here as we get it
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at firstname.lastname@example.org
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at email@example.com should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on firstname.lastname@example.org within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP