Telescopic Oven Shelf Runners
Telescopic oven shelf runner kit to fit the makes and models as shown or only as advised
This sest of runners will only fit the models as shown or as specifically advised and will not fit any others even if it looks the same, it probably won't be as there are several that look alike yet are not, please take time to ensure this is correct before ordering. If you are unsure please don't hesitate to contact us and ask for assistance.
Please note that these are not the same for all makes and models, these cannot be used on models we do not list or advise these can be used in
May be altered from the originals as there has been several part number changes.
AEG Oven & Cooker
47056VS-WN, 47056VS-MN, 47036IU-MN, 68456IU-MN, 68456VS-MN, 68476IU-MN, 68476VS-MN, 49076I9-MN, 43176IW-MN, 67076VS-MN, 67076IU-MN, 69079IU-MN, 47A56VS-MN, 4705RVS-WN, 4705RVS-MN, 4705PVS-MN, 47056IU-WN, 47056IU-MN, 347056V-MN, 347056V-WN, 947056V-MN, 947056V-WN, EE3013011M, EEE451110M, BP7314001M, BP7314021M, BP5531300M, BE5401302M, BP731410EM, BP731402EM, BE1531310M, BE1531310W, BE1531310B, BP1531310M, BE1731410M, BE1731410W, BE1731410B, BP1731410M, BP1731410W, BE731402WM, BP531302WM, BP331302FM, BPS35112AM, BPK55132SM, BEE255632M, BPE255632M, BPE255632W, BPE255632B, BEE264232M, BEK255632M, BPE264232M, BPE264232W, BPE556120M, BEE555120M, BPK55532SM, BEE264232W, BPK264232M, BPK264232W, BPK284232M, BPK284232W, 43036IW-MN, 43336VY-MN, 63456IU-MN, 63456IU-WN, 63156IU-WN, 63156VV-WN, 43336VV-MN, 49076IW-MN, 43376VV-MN, 47056VS-W8, EE3013021M, EE5013411M, EE9301302M, EE5301302M, EE5501301M, EES331110M, BP5013021M, BP8314001M, BE3013021M, BE3013001M, BP3013001M, BP3013021M, BP5313001W, BP5313001B, BP5313001M, BE9314071M, BE3013421W, BE4013421M, BE5013421M, BE7314421M, BP7314621M, BE5013401M, BE7314401M, BP5013001M, BP7314601M, BP9314001M, BE3013421M, BE5013021M, BY9314001M, BE2013221M, BE5013001M, BY931400PM, BP931400PM, BP731462PM, BE731442PM, BP501302PM, BE401342PM, BE301302PM, BE501342RM, BP8314021M, BP9314151M, BP7314071M, BP931400CM, BE731440CM, BE731442CM, BP731460CM, BP731462CM, BP931400NM, BE731440NM, BE731442NM, BP731460NM, BP731462NM, BC3331300M, BC3331302M, BE3301302M, BP3013081M, BP5501302M, BE4314421M, BC301300NM, BC301302NM, BC501342NM, BP831600NM, BY5931400M, BE5401400M, BE5401300M, BE5531300M, BP5531300B, BE5401402B, BE5401402M, BE5431302B, BE5431302M, BE5431402M, BE5531302M, BP5531302M, BE5731402M, BP5731462M, BE5731400M, BP5731460M, BP5931400M, BP5831600M, BP831600WM, BP831600SM, BE531400KM, BP531400KM, BE731410NM, BE731410HM, BE5731410M, BP731410FM, BP731417IM, BP731460HM, BP831460WM, BP831460SM, BP831460KM, BP831660WM, BP831660SM, BP831660KM, BP831660NM, BE731442HM, BE931417IM, BE3013521M, BE301352NM, BE3013501M, BE301352HM, BE531310MM, BP501350NM, BP501352NM, BP501350HM, BP501352HM, BP301350WM, BP301352WM, BE501310WM, BE501302WM, BE501310NM, BE501302NM, BE5531310M, BC501302NM, BE531450KM, BP501310NM, BP501302WM, BP501302NM, BP501302HM, BP531310WW, BP531310WB, BP531310WM, BP531310NB, BP5531310M, BP531450KM, BP731462HM, BP831462WM, BP8831462M, BP931460HM, BP931460NM, BY931460NM, BE531317MM, BC301302WM, BP731402FM, BE501310HM, BE501302HM, BP501310HM, BP301300FM, BP301302FM, BP301308FM, BCE552350B, BPE551320B, BPK551320W, BPK842320M, BPE842320M, BPK742320M, BPE742320M, BPK552320M, BPE552320M, BPE542320M, BCK552350M, BCE552350M, BCE542350M, BEK542320M, BEE542320M, BCK451350M, BCE451350M, BPB351120M, BPS351120M, BEB351110M, BES351110M, BCS331150M, BEB331110M, BES331110M, BEB351110B, BES331110B, BPE551320W, BEK351110M, BCS452310M, BPS331120M, BPS33112DM, BPE531120M, BPE531120B, BPE642120M, BPK642120M, BEE451110M, BPK531120M, BPK531120W, BPK551320M, BEK431110W, BEK451110M, BPK542120M, BPE942320B, BPE842320B, BPE842320W, BPK74232SM, BPE551320M, BPK842320W, BCE742320M, BEE431310M, BPE742320B, BPK551320B, BPK842320B, BPE542120M, BPM742320M, BCR742350W, BCR742350B, BCM542350M, BEM451110M, BPR842320M, BPR742320B, BPR742320M, BCR542350W, BCR542350B, BCR542350M, BER451110B, BER451110M, BEE233111M, BEM455120M, BEE455120M, BEK435120W, BER455120B, BER455120M, BEK455120M, BEK546320M, BCE455350M, BCM546350M, BCE556350B, BCE556350M, BCK455350M, BCR546350B, BCR546350M, BCR546350W, BCK556350M, BCS456320M, BPE535120B, BPE535120M, BPE546120M, BPE555320B, BPE555320M, BPE555320W, BPE556320M, BPK535120M, BPK535120W, BPK546120M, BPK555320B, BPK555320M, BPK555320W, BPK556320M, BCE556320M, BPK642320M, BPE53512YM, BPK748380B, BPK748380M, BPE748380M, BBP9000B, BPK948330T, 42116VE-WN, 63476IU-MN, 63476IU-WN, 40116VV-WN, 42156VE-WN, 43172V-MN, 47132MM-MN, BSK774121M, BSS577121M, BPK742L21M, BPK742R21M, BPK744R21M, BPK744L21M, BPB23112ZM, BPB33002SM, BPK351121M, BS401332EM, BE5014721M, BE5501472M, BE5014701M, BE8012711M, BE501472JM, BE801271SM, BE501472NM, BP5014321M, BP5501432M, BP5014301M, BP8012711M, BP801271SM, BP821430FM, BP821432FM, BP501432WM, BP501431EM, BP501432SM, BSS574121M, BP3213111M, BP321361FM, BP321311FM, BPK33112SM, EE3013021D, EE3013031M, EE3013021W
Electrolux Oven & Cooker
EVE916SD, EOB5450AAX, EOB5450AAV, EOB5430AOX, EOB5430AOK, EOB95751BX, EOB5554AAX, KOECC31X, EOE8P11X, EOE8P11W, EOH6426X, EOH6426K, EOH6426V, EOH6427X, EOH6427V, EOH7427X, EOH7427V, EOH7427K, EOH6437X, EOP7527X, EOP7527V, EOK6727X, EOP6727X, EOP7727X, EOB6851BOX, EOC6851BAX, EOC5741BOX, EOE7P11X0, COE7P31X2, COE7P31B, COE7P31V, EOB6851BAX, EOB6851CAX, EOB93450BX, EOB95750AX, EKD60255X, EKC6450AOX, EKI6450AOX, EKC6450AOW, EKC96450AX, EKI96450AX, EKC96450AW, EKI6451AOX, EKC5651AOW, EKC5651AOX, EOE5551AOX, EON3430AOX, EOY5851AAX, EOY5851AOX, EOC5951AAX, EOA3331AAX, EOA3430AAX, EOA5351AAX, EOA5450AAK, EOA5450AAW, EOA5450AAX, EOA5551AAK, EOA5551AAX, EOA5551AOK, EOA5551AOW, EOA5551AOX, EOA5651BAX, EOA5651AAK, EOA5651AAW, EOA5651AAX, EOA5651BAK, EOA5651BAW, EOA5651BOX, EOA5751AAX, EOA5751AOX, EOA5851AAX, EOB3430COK, EOB3430COW, EOB3430COX, EOB5351AAW, EOB5351AAX, EOB5351AOX, EOB5450AOX, EOB5851AOX, EOC3430COX, EOC5650AAX, EOC5651CAX, EOC5651AAW, EOC5651AAX, EOC5651CAX UK, EOC5651BOX, EOC5751AOX, EOC5753AAM, EOC5753AAV, EOC5753AAX, EOC5753AAZ, EOC5851AKV, EOC5851AKX, EOC5851AKK, EOC5851AAX, EOC5851AOX, EOC5851AAV, EOC5851AAZ, EOC5951AOX, EOA5551AAW, EOB5450AAW, EOA5450BAX, EOA5450BAK, EOC5851WOX, EEB4433POX, EEA4545POX, EOA5551DOX, EOB5751AAX, EOC5751AAX, EOB5751BAX, PREOC5851X, EOC5956AAX, EOC5956AOX, EOA55551AK, EOB55351AX, EOB55450AX, EOY55851AX, EOC95956AX, EOA8000V, EOA45551OK, EOA45551OW, EOA45551OX, EOA45751OX, EOC45651OX, EOC05751OX, EOC45751OX, EOA95551BX, EOA95551AK, EOA95351AX, EOC95851AX, EOC95751AX, EOB95851AX, EOB95751AK, EOA5551AOZ, EOA5751AOZ, EOA5751AOM, EOB5450WOX, EOC5651WOX, EOA95450AX, EOC95651BX, EOC95651AX, EOA95751BX, EOA95751AX, EOA95551AX, EOA95551BW, EOB95450AV, EOA95851AV, EOC95851BX, EOC95751BX, EOB95851BX, EOY95851AX, EOB95751AX, EOA5651AOV, EOA5751AOV, EOC5751AOV, EOC5751AAV, EOC5751AOZ, EOB95450AK, EOC5851EAX, EOB95551AK, EOA95551AZ, EOA95651AV, EOA95751AM, EOA95551AV, EOC5751FAX, EOC5751FOX, EOC45752OX, EOC5751FOV, EOC5751FAV, EOC5751FOZ, EOB5450AAX GCC, EOA45555OX, EOA5555AAX, OPEA4554X, EOC5434AOX, EOC5434AAX, EOC5650FAX, EOY5851FOX, EOY5851FAX, EOA5851FAX, EOB5851FOX, EOC5851FKV, EOC5851FKX, EOC5851FKK, EOC5851FAX, EOC5851FOX, EOP800X, EOA5751FAX, EOA5751FOX, EOC5956FAX, EOC5956FOX, EKP800V, OPEC9553X, EOA45751FX, OPEC8553X, OMEC7553X, OPEB8553X, OPEB7558K, EOA5751FOZ, EOA5751FOM, OPEA7553X, OPEA8553V, EOA5751FOV, OPEA7553M, EOC5651GAX, EOC5651GOX, EKP700X NO, EKP700X, EKC700W, EKC700X, EKB500W, EKB500X, EOA8000X, EOC5430AOX, EKP720X, EOC5851ZOZ, EOA5751ZOZ, EKP700W, OPEB4534Z, EOA5454AAX, EOA5454AAK, EOC5655AAX, EOB5454BAX, EOP800Z, EKP721X, EKP721W, EOA5555TAX, EOC7000X, EKP8000X, EKP8000V, EOB5454AAX, OPEC6559X, OPEA5559X, KOEAP31WX, KOEAP31WT, KOEBP31X, COE7P31X, CKP720X, CKC720X, OKE6P71X, CKB520X, OEE5C71X, OEE5H71Z, OKF5C70X, OED5C50Z, OEF5H70X, OKE8C31X, EOE7P31Z, CKP720V, CKC720V, OKD6P71X, OEE6C71V, KODEC75X, CKB520V, OKD5C71X, OKD5C51X, OKE5H71X, OEE5C71Z, OKE5C71Z, OKE5C71V, OKD5C51Z, OKD5C51V, OKD5C70X, OEF5H70V, EOH6425X, EOH7425X, CKP8000X, CKP8000V, CKC7000X, COP725X, KOEDP61X, EOAP5803AX, EOCP5803AX, EKC60408W, EKC60058W, EKC60257W, EKC60257X, EKD60253W, EKI6351COX, EKC6351BIW, EKC6351BIX, EKI6351DIW, EKC6561AOW, EKC6561AOX, EKI6751AOX, EKI6761AOX, EKI6763AOX, EKI6752AOX, EKI6051EKW, EKC6051EKW, EKI6352COX, EKC6563AOW, EKC6563AOX, EKC60466W, EKC60466X, EKD60757X, EKD60767X, EKC6762AOW, EKC6761AOX, EKI6762AOX, EKG6121AOX, EKG6121AOK, EKG6121AOW, OPEB2640B, OPEB2640C, OPEB2640R, OPEB2640V, EOB6611AOX, EOB96850AV, EOB6651ANX, OKC8H31V, COC8H31Z, EOC6P50X, EOC6851DAX, EEC6851AOX, EOC6851AOX, KOCBP31X, EOC8P31X, EOC8P31Z, CKP9000X, CKP740X, OPEB2520R, OPEB4330B, OPEB4330V, OPEB2520V, EOB43450OX, EOB43430OW, EEB4233POX, OPEB2320C, OPEB2320V, OPEB2320B, OPEB2320R, OEF5H50Z, OEF3H70TW, FM MPLUS OEM3H40TX R, OEF3H30X, EOF3H50X, EOF3H70X, EOF3H70V, OKF3H70X, KOF3H70X, KOHGH14X, EOF3H54X, EOH3H54X, OEF3H50X, EOE5C71X, EOE5C71Z, OPEA2550R, OPEA2350C, EOA5220AOV, EOA5220AOR, EOA75450OK, EOA3450AOX, EOA5220AOW, EOA3450AAX, OPEA2350V, EOA75450OX, EEA4235POX, EEA4233POX, EOA4542BOK, OPEA2350B, OPEA2350R, EOF3C50TX, EOF5C50V, EOF5C70X, EOF5C50Z, EOF3C70X, KOFCH30X, EOE7C31X, EOE7C31V, EOE7C31Z, LOE8H31V, LOE8H31Z, LOE7C31S, EOA5750AOX, EOC5750AOX, EOC3430EOX, EOC2420BOX, EOC2420CAX, EOF4P74X, KOFFP70TX, EOH4P10X, EOF6P70X, EOP605X, EOE8P31X, KOECP11X, COP605X, EOE6P71X, EOB53434AX, EOB5454AOX, EOB5434ANX, OED3H50TX, EOD3H50TX, EOA3454AOX, EOA3454AAX, EOA3414AOX, KODEC70X, KODGC70TX, EOD3C50TX, EOD5C70X, EOD5C50Z, EOD3C70TK, EOD3C70X, OED3H50X, OED3H50K, OED3H50V, OEM3H50K, OEM3H50X, EOD3H70X, KOD3H70X, KOD3C70X, EOD5C71X, EOD5C71Z, EOD3H54X, EOA5654AOX, EOA5654ANX, EOD6C71X, EOD6C71Z, EOD6C71V, LOD6C71Z, KODDP70W, KODDP70K, EOC5654TAX, EOC5654AOX, EOC5654AAX, KODDP71X, EOD6P71X, EOD6P71Z, EOB96410AX, OPEB2650B, OPEB2650C, OPEB2650R, OPEB2650V, EOB6220AOR, EOB6220AOV, EOB6420EXP, EOA6420AOX, EOB6850AOX, EOB96631AX, EOB6631AOX, EOB6631AAX, EOB9000X, EOB6850BOX, EOB96850AX, EOB6631BOX, EOB6631CAX, OPEB6641X, EOB6610AOX, EOC6851AAX, EOC6821AAX, EOC96631AX, EOC6631AOX, EOC6631AAX, EOC96851AX, EKP840X, OPEC6631X, EOC6631DAX, EOR3420AOW, EOL3420AOX, EOR3420AOX, EOL3430DAX, EOR3430DAX, EOL3420AOW, EOL5821AOX, EOL5821BAX, EOR5821BAX, EOL95821AX, EOZ3430AOX, EOZ3430DAX, EOV5821AAX, EOZ5821AAX, EOZ3430BOX, EOB3450AOX, EOB3450AAX, EOB2430AOX, EOB2430BAX, EOB3430AOX, EOB3430CAX, EOB53430CK, EOB53430CX, EOB53450AX, EOB03430OK, EOB43430OK, EOB03430OW, EOB43430OX, EOB05450OX, EOB3020AJX, EOB93450AX, EOB93430CW, EOB93430CK, EOB93430CX, EOB93450BK, EOB93420AX, EOB53434AK, EOB93434AW, EOB93434AK, EOB93434AX, EOB3454AOX, EOB3454AAX, EOB3434AAX, EOB3434BOX, EOB7000X, EOB5430AOW, EOB5434AOX, EOA3430AOX, EOA3434AAK, EOA3434AAX, EOA53420BN, EOA05551OX, EOA93450AX, EOA93451AX, EOA93434AK, EOA93434AX, EOA5450DAK, OPEA2550V, EOB5851ANX, EOB5750AOX, EOA05651OX, EOA5654AAX, EOC3430DOX, EOC3430EAX, EOC2420AOX, EOC2420BAX, EOC3431AAX, EOC05651OX, EOC93430CX, EOC5721DOX, EKP600X, OMEC6330X, EOC3430FOX, EOC3430AAX, EOC5654ANX, EEC45650OX, EOC5530AOW, EON3430AAX
Ikea Oven & Cooker
MIRAKULOS 702-452-02, MIRAKULOS 302-452-04, MIRAKULOS 502-452-03, GRANSLOS 002-452-05, GRANSLOS 602-452-07, GRANSLOS 802-452-06, MIRAKULOS 002.847.20, MIRAKULOS 80300863, MIRAKULOS 60300864, MIRAKULOS 30300865, GRANSLOS 90300872, GRANSLOS 70300873, GRANSLOS 50300874, GRANSLOS 30300870, GRANSLOS 10301451, GRANSLOS 10300871, GRANSLOS 30322056, MIRAKULOS 90322044, GRANSLOS 50322055, MIRAKULOS 10348830, MIRAKULOS 70348832, MIRAKULOS 50348833, GRANSLOS 20349141, GRANSLOS 80349143, GRANSLOS 60349144, GRANSLOS 30349145, GRANSLOS 90349147, GRANSLOS 70349148, MIRAKULOS 10352638, GRANSLOS 50352636, GRANSLOS 40352627, MIRAKULOS 00300857, MIRAKULOS 60300859, MIRAKULOS 40300860, GRANSLOS 10300866, GRANSLOS 90300867, GRANSLOS 70300868, GRANSLOS 30300907, GRANSLOS 90301452, GRANSLOS 10300908, GRANSLOS 90322058, GRANSLOS 10322057, MIRAKULOS 60322045, MIRAKULOS 30348834, MIRAKULOS 80348836, MIRAKULOS 60348837, GRANSLOS 70349153, GRANSLOS 20349155, GRANSLOS 00349156, GRANSLOS 50349149, GRANSLOS 10349151, GRANSLOS 90349152, MIRAKULOS 30352637, GRANSLOS 70352635, GRANSLOS 60352631, SMAKSAK 30411689, SMAKSAK 80411856, SMAKSAK 60411857, SMAKSAK 40411858, SMAKSAK 30413240, SMAKSAK 90411728, SMAKSAK 40411877, SMAKSAK 20411878, SMAKSAK 00411879, SMAKSAK 80443070, SMAKSAOVX 80443070, SMAKSAK 70411673, SMAKSAK 50411853, SMAKSAK 30411854, SMAKSAK 00411855, SMAKSAK 00421091, SMAKSAK 30413122, SMAKSAK 90413124, SMAKSAK 60413125
John Lewis Oven & Cooker
JLBIOS612, JLBIOS613, JLBIOS617, JLBIOS634, JLBIOSB650, JLBIOS651, JLBIOSS650, JLFSEC612, JLFSMC613, JLFSGC616
Lamona Oven & Cooker
LAM3703, LAM3701, LAM3702, LAM3702-1
Zanussi Oven & Cooker
ZOB35894XU, OPZB4232X, ZOB35631XA, ZOB35632XA, ZOB35752XD, ZOB535752X, ZOB735752X, ZOA35752XD, ZOP37932XA, ZOU35631XA, ZOU35632XA, ZCV65330WA, ZOPKH7X1, ZOA35675XK, ZOA35676XK, ZOA35675WK, ZOA35676WK, ZOA35679WK, ZOCNX3WL, ZOCNX3WR, ZOCNX3XL, ZOCNX3XR, ZOB35922XU, ZOB35882XU, ZOP37962XU, ZOP37924XU, ZOPKX6X2, ZOB65632XA, ZOPXD6X2, ZOS35802XD, ZOA35525WK, ZOA35525XK, ZOA35526WK, ZOA35526XK, ZOB25321XA, ZOB525321X, ZOB725321X, ZOP38903XK, ZOP37912XK, ZOP38909XK
Alternate Part Number | 5611854125, 5055001477745, DST5611854125 |
---|---|
Manufacturer | Genuine Lux1AE |
Genuine Part | Yes |
Oven Shelves & Trays
Oven trays and shelves, to get the genuine spares that were originally fitted to a built in oven or cooker can be, frankly, horrifically expensive. the manufacturer's prices for these oven spares can be past the point of ridiculous and just plain stupid. We have no idea why this is but most time people ask for a wire chrome shelf or a baking sheet the prices that we get shock us never mind people outside the industry.
This is why that in most of the oven shelf and tray sections we will list the universal oven shelves as they are far, far more reasonably priced and in most cases just as good as the original shelves.
Baking sheets and trays are slightly different and sometimes there is little option but to buy the original manufacturer spare part if you want it to fit correctly. There are of course alternative universal ones available but they tend not to work just as well as the originals.
Can't Find The Oven Tray Or Shelf You Need
Most oven shelves are reasonably easy to find and identify as other than the size information, where it is made available, there isn't a lot of difference in them usually. We say usually as there are a few that can be a bit of a pain with shaped areas that stop the shelf from sliding out or providing a stop position for example.
As with all spare parts, we do try to make it as easy as we can for what can be at times a complex process and as we normally tell people, if you're not sure in any way at all just ask us as we are only too happy to advise and confirm parts for you.
To get help just give us a shout on email or live chat about any built in oven and cooker shelves or any other spares and get the information you need to be confident ordering spare parts. We would far rather you check with us than have the hassle of ordering up the wrong part as, that's not what you want to do.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that some shelves and their components can, depending on the model, be used in different positions so please, take care when ordering and don't rely solely on images as they pretty much all look the same!
Read why this is important here and why spare parts are so complicated
Technical And Fault Help
If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.
This is a free service that is available to all and you can access the forums from this link
In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.
This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.
AEG is a German brand that is owned by the Electrolux Group and you can learn more about AEG, the history of the brand and more in this article on the site.
Generally, though they're not that bad and the older German made stuff was brilliant, well liked throughout the industry. The new stuff, not so much.
AEG Spare Parts
To find AEG spare parts you will often require the Product or PNC number shown on the rating plate as it is not uncommon for there to be multiple variants of any appliance. This can range from one or two variants to over thirty making this in some instances not just nice to have but, absolutely essential.
Some parts are very obvious and it is hard to get them wrong but, some require a bit more care when ordering. If you are at all unsure please ask us for help with the relevant information as this allows us to accurately and quickly find spare parts for you as well as any alternative spares that may well be cheaper.
Of course as there are AEG spare parts used across multiple brands it is not at all uncommon to see spare parts used on AEG as well as other Electrolux Group products.
All the group products work the same way, thankfully making it a bit easier you can find out more, and if you need it, you see an example of the rating plate on our support site here
AEG Technical Support
Forum support for AEG products is generally good in the forum, so if you need help diagnosing the problem with your appliance, please use the forums for assistance. This service is free.
Before you do that though, please read our quick guide on how to get the best responses in the forums here, the guys will help you if they can with most AEG problems.
AEG Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts HelpWe can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts. You can also email us on spares@ukwhitegoods.co.uk or use the live chat (the blue button below right). We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes. If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you. |
Help From ExpertsGet help from repair experts in our forums, a totally free to use service we provide to all. Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice. To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so. |
Get A RepairFind a local approved service engineer to repair your appliance with no charges to you for the use of this service. Deal directly with the field service technicians that repair appliances and cut out the middlemen. |
More Repair Information To Help YouWe have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself |
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
Munro Place
Kilmarnock
KA1 2NP
Delivery
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and are subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to ** Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
3 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00 pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days depending on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next-day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times. And that especially busy times, adverse weather and so on that shipping can be slower than normal.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability by Evri (Hermes).
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Premium Delivery
Your order will receive priority handling and packing and be normally be delivered the next working day after dispatch using DPD, UPS or Royal Mail Special Delivery for smaller items where with DPD or UPS you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items, this may be the only option available due to restrictions on other services on both sizes and weights.
Economy Services
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch depending on the service level selected.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location-specific exceptions that may also result in additional charges. If this is the case, then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please get in touch with a member of our team at spares@ukwhitegoods.co.uk
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at spares@ukwhitegoods.co.uk should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Damages
Please contact us on spares@ukwhitegoods.co.uk within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP
01563 557156