Washing Machine Door Lock
Genuine replacement washing machine and washer dryer door safety lock or door interlock to fit the models as shown or as directed as may for more models than shown including built in or integrated machines
This part will only fit the models as shown or as specifically advised and will not fit any others even if it looks the same, it probably won't be as there are several that look alike yet are not. If you are unsure please don't hesitate to contact us and ask for assistance.
This spare part is a custom order upon request only and is a non-returnable item that cannot be cancelled once ordered. In case of doubt please contact us to confirm this is the correct part.
Bosch Washing Machine
WAS20160EE/05, WAS20160EE/07, WAS20160EE/08, WAS20160EE/09, WAS20160EE/10, WAS20160EE/11, WAS20160EE/12, WAS20160EE/14, WAS20160EE/16, WAS24466GB/05, WAS24466GB/07, WAS24466GB/08, WAS24466GB/09, WAS24466GB/10, WAS24466GB/11, WAS24466GB/12, WAS24466GB/14, WAS24466GB/16, WAS24466GB/17, WAS28440AU/05, WAS28440AU/07, WAS28440AU/08, WAS28440AU/09, WAS28440AU/10, WAS28440AU/12, WAS28440AU/14, WAS28440AU/16, WAS28440AU/17, WAS28441ME/05, WAS28441ME/07, WAS28441ME/08, WAS28441ME/09, WAS28441ME/10, WAS28441ME/12, WAS28441ME/14, WAS28441ME/16, WAS28441ME/17, WAS28466GB/05, WAS28466GB/07, WAS28466GB/08, WAS28466GB/09, WAS28466GB/10, WAS28466GB/12, WAS28466GB/14, WAS28466GB/16, WAS28466GB/17, WAS28740/05, WAS28740/07, WAS28740/08, WAS28740/09, WAS28740/10, WAS28740/12, WAS28740/14, WAS28740/16, WAS28740CH/05, WAS28740CH/07, WAS28740CH/08, WAS28740CH/09, WAS28740CH/10, WAS28740CH/12, WAS28740CH/14, WAS28740CH/16, WAS28740NL/05, WAS28740NL/07, WAS28740NL/08, WAS28740NL/09, WAS28740NL/10, WAS28740NL/12, WAS28740NL/14, WAS28740NL/16, WAS28740OE/05, WAS28740OE/07, WAS28740OE/08, WAS28740OE/09, WAS28740OE/10, WAS28740OE/12, WAS28740OE/14, WAS28740OE/16, WAS28740PL/05, WAS28740PL/07, WAS28740PL/08, WAS28740PL/09, WAS28740PL/10, WAS28740PL/12, WAS28740PL/14, WAS28740PL/16, WAS28760GB/14, WAS28760GB/16, WAS32460FG/05, WAS32460FG/07, WAS32460FG/08, WAS32460FG/09, WAS32460FG/10, WAS32460FG/12, WAS32460FG/14, WAS32460FG/16, WAS32466GB/05, WAS32466GB/07, WAS32466GB/08, WAS32466GB/09, WAS32466GB/10, WAS32466GB/12, WAS32466GB/14, WAS32466GB/16, WAS32466GB/17, WIS24140EU/06, WIS24140EU/07, WIS24140EU/13, WIS24140EU/14, WIS24140GB/06, WIS24140GB/07, WIS24140GB/13, WIS24140GB/14, WIS24140OE/06, WIS24140OE/07, WIS24140OE/13, WIS24140OE/14, WIS28440/07, WIS28440/13, WIS28440/14, WIS28440EE/07, WIS28440EE/13, WIS28440EE/14, WIS28440EU/07, WIS28440EU/13, WIS28440EU/14, WIS28440GB/06, WIS28440GB/07, WIS28440GB/13, WIS28440GB/14, WIS28440OE/06, WIS28440OE/07, W7320F1EU/13, W7320F2EU/01, W7320F2EU/02, WAE16442OE/10, WAE16443OE/01, WAE16443OE/04, WAE16443OE/11, WAE16461ME/08, WAE16461ME/09, WAE16461ME/12, WAE16462TR/08, WAE16462TR/09, WAE16462TR/12, WAE16463TR/08, WAE16463TR/12, WAE16464ME/08, WAE16464ME/12, WAE20360IL/01, WAE20360IL/03, WAE20360SG/01, WAE20362EP/03, WAE20363GR/01, WAE20363GR/03, WAE20383GR/01, WAE20383GR/03, WAE20412BC/08, WAE20412BC/09, WAE20412BC/12, WAE20412TR/08, WAE20412TR/09, WAE20412TR/12, WAE20413BC/08, WAE20413BC/12, WAE20413TR/08, WAE20413TR/12, WAE20424IT/03, WAE20429IT/08, WAE20429IT/12, WAE20442OE/10, WAE20443OE/01, WAE20443OE/04, WAE20443OE/10, WAE20443OE/11, WAE2044SIT/08, WAE2044SIT/12, WAE2044SOE/08, WAE2044SOE/09, WAE2044SOE/12, WAE20462GR/01, WAE20462GR/03, WAE20462IL/08, WAE20462IL/12, WAE20462ME/08, WAE20462ME/09, WAE20462ME/12, WAE20462TR/08, WAE20462TR/09, WAE20462TR/12, WAE20463BY/13, WAE20463TR/08, WAE20463TR/12, WAE20464BY/01, WAE20464BY/03, WAE20464EP/13, WAE20467ME/08, WAE20467ME/12, WAE20480EP/03, WAE24360SG/01, WAE24361FF/14, WAE24393/22, WAE24393/23, WAE24411FF/03, WAE24412/13, WAE24413/01, WAE24413/03, WAE24424IT/03, WAE24441CH/20, WAE24441CH/21, WAE24441CH/22, WAE24442CH/01, WAE24442CH/23, WAE24462BC/08, WAE24462BC/09, WAE24462BC/10, WAE24462BC/11, WAE24462BC/12, WAE24462FF/03, WAE24462IL/08, WAE24462IL/10, WAE24462IL/12, WAE24462ME/08, WAE24462ME/09, WAE24462ME/10, WAE24462ME/11, WAE24462ME/12, WAE24462TR/08, WAE24462TR/09, WAE24462TR/10, WAE24462TR/11, WAE24462TR/12, WAE24463BC/08, WAE24463BC/10, WAE24463BC/12, WAE24463TR/08, WAE24463TR/10, WAE24463TR/12, WAE24466OE/08, WAE24466OE/09, WAE24466OE/10, WAE24466OE/11, WAE24466OE/12, WAE24467EP/03, WAE24467ME/08, WAE24467ME/10, WAE24467ME/12, WAE24468EP/03, WAE2446SGR/01, WAE2446SGR/21, WAE2446SGR/22, WAE2446SUK/08, WAE2446SUK/09, WAE2446SUK/10, WAE2446SUK/11, WAE2446SUK/12, WAE24471EP/13, WAE24472EP/03, WAE24472FF/03, WAE2447XME/01, WAE2447XME/03, WAE24485EP/03, WAE2448KBY/13, WAE24492/20, WAE24492/21, WAE24492/22, WAE24492/23, WAE2449KBY/01, WAE2449KBY/03, WAE2449XEP/03, WAE2449XEP/18, WAE2449XEP/19, WAE244H1IT/03, WAE244S0TR/08, WAE244S0TR/09, WAE244S0TR/10, WAE244S0TR/11, WAE244S0TR/12, WAE244S0ZA/10, WAE244S0ZA/12, WAE244S1TR/08, WAE244S1TR/10, WAE244S1TR/12, WAE28343/04, WAE28343/07, WAE28343/08, WAE28343/16, WAE28373EX/04, WAE28373EX/07, WAE28373EX/11, WAE28373EX/16, WAE28390SN/04, WAE28390SN/07, WAE28390SN/14, WAE28393/22, WAE28393/23, WAE283A3/04, WAE283A3/07, WAE283A3/16, WAE283E3/04, WAE283E3/07, WAE283E3/16, WAE283P3/16, WAE28441CH/20, WAE28441CH/21, WAE28441CH/22, WAE28442CH/01, WAE28442CH/23, WAE28443OE/01, WAE28443OE/22, WAE28443OE/23, WAE28462GR/04, WAE28462GR/08, WAE28462GR/11, WAE28462SN/08, WAE28462SN/09, WAE28462SN/13, WAE28462SN/14, WAE28462SN/15, WAE28468GB/20, WAE28492/20, WAE28492/21, WAE28492/22, WAE28492FG/20, WAE28492FG/21, WAE28492NL/20, WAE28492NL/22, WAE28493/01, WAE28493/22, WAE28493/23, WAE28493FG/01, WAE28493FG/22, WAE28493FG/23, WAE284A2/11, WAE284A2NL/20, WAE284A2NL/21, WAE284A2NL/22, WAE284DE/01, WAE284DE/23, WAE284E1SN/06, WAE32343/01, WAE32343/23, WAE32360FG/01, WAE32360FG/23, WAE32361NL/01, WAE32361NL/23, WAE32373EX/01, WAE32373EX/23, WAE32390SN/01, WAE32393/01, WAE32393/22, WAE32393/23, WAE32461FG/01, WAE32461NL/01, WAE32461NL/23, WAE32461SN/16, WAE32462SN/01, WAS24460GB/04, WAS2474XTR/04, WAS28460GB/04, WAS287B2FF/04, WAS32382FF/01, WAS32460GB/01
Neff Washing Machine
W5420X0EU/14, W5420X0GB/07, W5420X0GB/14, W5440X0GB/13, W5420X0GB/06, W5420X0GB/13, W5440X0GB/07, W5440X0GB/14
Siemens Washing Machine
WI12S140GB/06, WM14S383GB/18, WM14S392GB/10, WM14S794GB/08, WI12S140GB/07, WM14S392GB/05, WM14S392GB/14, WM14S79BGB/06, WI12S140GB/13, WM14S392GB/07, WM14S392GB/16, WM16S392GB/10, WI12S140GB/14, WM14S392GB/08, WM14S493GB/10, WM16S493GB/10, WI14S440GB/06, WM14S392GB/09, WM14S493GB/14, WM16S794GB/10, WM12E46SGB/01, WM08E361HK/01, WM08E462TR/08, WM08E462TR/09, WM08E462TR/12, WM08E463TR/08, WM08E463TR/12, WM09E361HK/01, WM10E321EP/03, WM10E321EP/14, WM10E33XEP/03, WM10E33XEP/18, WM10E33XEP/19, WM10E360EP/01, WM10E360EP/03, WM10E361HK/01, WM10E361IL/01, WM10E361IL/03, WM10E361TH/01, WM10E362GR/01, WM10E362GR/03, WM10E412TR/08, WM10E412TR/09, WM10E412TR/12, WM10E413TR/08, WM10E413TR/12, WM10E421EP/13, WM10E428EP/03, WM10E462BC/08, WM10E462BC/09, WM10E462BC/12, WM10E462GR/01, WM10E462GR/03, WM10E462IL/08, WM10E462IL/12, WM10E462ME/08, WM10E462ME/09, WM10E462ME/12, WM10E462TR/08, WM10E462TR/09, WM10E462TR/12, WM10E463BC/08, WM10E463BC/12, WM10E463TR/08, WM10E463TR/12, WM10E467ME/08, WM10E467ME/12, WM10E472EX/01, WM10E472EX/03, WM10E482GR/01, WM10E482GR/03, WM10E48XEP/01, WM10E48XEP/03, WM10E48XEP/18, WM10E48XEP/19, WM12E361CH/01, WM12E361CH/23, WM12E371EP/13, WM12E371EP/14, WM12E393/22, WM12E393/23, WM12E425EP/03, WM12E461TH/01, WM12E462BC/08, WM12E462BC/09, WM12E462BC/10, WM12E462BC/11, WM12E462BC/12, WM12E462HK/01, WM12E462TR/08, WM12E462TR/09, WM12E462TR/10, WM12E462TR/11, WM12E462TR/12, WM12E463BC/08, WM12E463BC/10, WM12E463BC/12, WM12E463BY/13, WM12E463TR/08, WM12E463TR/10, WM12E463TR/12, WM12E464BY/01, WM12E464BY/03, WM12E464ME/08, WM12E464ME/10, WM12E464ME/12, WM12E467EP/01, WM12E467EP/03, WM12E46SGB/13, WM12E46SGB/18, WM12E471EP/03, WM12E472FF/20, WM12E472FF/22, WM12E472FF/23, WM12E47XME/01, WM12E47XME/04, WM12E491CH/20, WM12E491CH/21, WM12E491CH/22, WM12E492/20, WM12E492CH/01, WM12E492CH/23, WM12E49XEP/03, WM12E49XEP/04, WM12E49XEP/18, WM12E4S0TR/08, WM12E4S0TR/09, WM12E4S0TR/10, WM12E4S0TR/11, WM12E4S0TR/12, WM12E4S1TR/08, WM12E4S1TR/10, WM12E4S1TR/12, WM14E361CH/01, WM14E361CH/23, WM14E361FF/20, WM14E361FF/21, WM14E361FF/22, WM14E361FF/23, WM14E361FG/14, WM14E361NL/04, WM14E361NL/07, WM14E361NL/16, WM14E366NL/04, WM14E366NL/07, WM14E371CH/16, WM14E393/01, WM14E393/22, WM14E393/23, WM14E3R3/16, WM14E462DN/08, WM14E462DN/09, WM14E462DN/13, WM14E462DN/14, WM14E471DN/20, WM14E471DN/21, WM14E471DN/22, WM14E471DN/23, WM14E483FF/20, WM14E483FF/21, WM14E483FF/22, WM14E483FF/23, WM14E491CH/20, WM14E491CH/21, WM14E491CH/22, WM14E492/20, WM14E492/21, WM14E492/22, WM14E492CH/01, WM14E492CH/23, WM14E492FG/20, WM14E492FG/21, WM14E492NL/20, WM14E492NL/21, WM14E492NL/22, WM14E493/01, WM14E493/22, WM14E493/23, WM14E493FG/01, WM14E493FG/22, WM14E493FG/23, WM14E49S/01, WM14E49S/22, WM14E49S/23, WM14E4E2/10, WM14E4E2/13, WM14E4R1/11, WM14S440NL/18, WM14S482FF/04, WM14S495GB/04, WM14S4WM/04, WM14S792FF/04, WM14S796GB/04, WM16E343/01, WM16E343/23, WM16E361NL/01, WM16E361NL/23, WM16E393/01, WM16E393/22, WM16E393/23, WM16E461DN/22, WM16E461FG/01, WM16E461FG/23, WM16E462NL/01, WM16E462NL/23, WM16E4M1CH/23, WM16E4M2CH/01, WM16S495GB/01, WM16S4WM/01, WM16S796GB/03
|Alternate Part Number||613070, BSH613070, 5045174246378, 100-BS-34308, 00609052, 609052, 00616876, D121175, 616876|
Washing Machine Door Locks
The door lock on your
washing machine is, in the trade, more commonly referred to and known as a door interlock. Of course many people refer to them as a safety lock or safety interlock as unless this lock is closed detecting the door catch or latch is properly engaged the washing machine or washer dryer will not start. If it did then it would be possible to start the machine with the door open and that could be very dangerous for obvious reasons.
The door lock is also very usually the first component that is tested by an electronic controller so it common to find that many F1, E1, Error 1 and so on fault codes relate to the door not closed or a faulty door lock.
Ordinarily, the door lock in your washing machine or washer dryer will also have a time delay before it will allow the washing machine door to be opened. It's actually not normally that complex being controlled by a simple bi-metallic strip that, as it cools off releases the door lock allowing the door to be opened.
For more on washing machine door locks please see this article
For more fault finding tips and tricks for washing machines and washer dryers please start with this fault finding guide for washing machines and washer dryers and explore the articles in the self-repair section of the main site, including the spares articles that contain a lot of help, hints and tips on washing machine repair.
Can't Find The Door Lock You Need
Door locks can get changed over time, it is not uncommon. It is also not uncommon for there to be multiple locks used at any one time that are interchangeable.
This means that the replacement you get or the one you look at in images may not be identical to the one you are replacing and yet, it is the same thing.
We try to make it as easy as we can for you to buy a spare part for your washing machine but if you're not sure or just need reassurance you are ordering the correct replacement just ask us, we will happily assist you.
Please use our contact page, live chat or email as this allows us time to look up spare parts for you and find any low-cost compatible washing machine door locks as well, so you get the best options possible.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also, note that some washing machine door locks or door safety interlocks can vary depending on the model, serial and product codes so please, take care when ordering and don't rely solely on images as they all look the same or similar in many instances!
Washing Machine Technical Support
For free technical support on washing machines please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method.
Bosch is a massive company that owns not only the Bosch brand but also both Neff and Siemens as well as operating what is known as regional or local brands such as Pitsos and Balay among others.
This means that from across Europe and beyond there are often many compatible or low-cost spare parts available for many functional items such as switches, heating elements, motor parts and so on.
Many parts for Bosch products can be expensive though.
Bosch Neff Siemens Spare Parts
Take care when ordering as almost all Bosch, Neff and Siemens products like almost all now will have multiple variants and our advice is as always that if you are not sure please ask us.
To find parts we will need the full model number or ENR number as it's sometimes noted as being but, usually, that's all we will need.
After you have that you should be able to find any Bosch spare parts we've already listed on that reference or, if not or you can't find what you're looking for please contact us on email@example.com or use the Helpdesk ticket system for assistance.
Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.
You can find out how to determine the information required for spare parts from this article on our support site and we will often need this information to look up spares with 100% certainty for you.
You will also quite often see spare parts used or indeed BSH Group spare parts fitted to other branded appliances as there can be crossovers.
Bosch, Neff And Siemens Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on firstname.lastname@example.org or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP