Twin Inlet Valve
Genuine replacement twin inlet water valve used in the models as shown or as advised only
This valve is only known to fit the models as shown or as advised and will not fit any others because even if it looks the same, it probably won't be. There will often be several that look alike yet are not, please take time to ensure this is correct before ordering. If you are unsure please don't hesitate to contact us and ask for assistance.
Gorenje Washing Machine
00.142.168 4, 00.274.293 0, 00.319.656 5, 00.802.558 7, 491.625 0, 7000S / LAVAMAT, 7016D -Pesukarhu 7016D, ASW84E, ASW86E, AW62101, AW62121, ELBA50080, ELF714D1, ELF714D2, ELF814D1, ESK-86TOP, EW7443A, EW8665KW, FMRL190600, GWA850, GWA855, GWA1100, GWA1105, GWA1400, HWGA8014, HWGA9014, HWGE8014, HWGE8141V, HWGE9014, K 6.1200, KW7503, KW8503, KW8624H, KW9624J, KW9665K, KW-7851, KWA72.08AL, KWA50040, KWA50050, KWA50060, KWA50080, KWA50082, KWA50090, KWA50100, KWA50102, KWA50110, KWA50112, KWA50120, KWA50122, KWA50140, KWA61061, KWA61200B, KWA62081, KWA62101, KWA71081, KWA71121, KWA72101, KWA72145AL, KWA74123, KWA82125, KWA82145, LA6108, LA6120, LA6314, LB86-1, LB107, LB107-1, LB127, LB127-1, LB127X, LB127X-1, MAW820, MAW820ION, MAWS72, MAWS72ION, MCW7423, MCW7424A, MCW8644H, MCW8644HA, MV95Z23, MWA50080, MWA50100, P6123, P7143, P7143S, PESUKARHU6121, PESUKARHU7014D, PESUKARHU7140, PESUKARHU7141, PESUKARHU7161, PESUKARHU7242, PESUKARHU8141, PI714AS, PI916AS, PI8143, PI8143S, PI9143, PI9163S, PK8140, PK8141I, PK8161I, PWM110WIT/P01, PWM120WIT/P01, PWM121WIT/P01, SB6533, selec+ WA750, SW72, SW84, SWA50060, SWA50080, SWA50100, SWA50120, SWA50130, SWA60100, SWA60130, TEW1N105, TEW2L148, TEW2N087, TEW2N101, TEW3L121, TEW3L147, TEW4L167, TEW70787, TEW80808, TEW80828, TKL1000, VWM8001W, VWM9001B, VWM9001W, W01EON/LT, W1E60S3/PL, W1E60SDS/PL, W1E62S3, W1E62S3/PL, W1E70S3, W1E70S3S, W1E71S3, W1E71S3S, W1E72S3, W1E74S3P, W1EI62S3, W1EI71S3, W1EI763P, W1NEI72SBS, W1P60S3, W1P62S3P, W2A64S3, W2A72S3, W2A74SCS, W2A84CS, W2A744T, W2A824, W2A866T, W2A946T, W2E72SDS, W2E74S3P, W2E743P, W2EI72S3, W2EI74SDS, W2EI84CS, W2EI843P, W2NEI74BS, W2NEI74SBS, W2NPI62SBS, W2S846LN, W2S967LNT, W3E62SDS/PL, W3E70S3, W3E71S3, W3E72S3, W3E82DS/PL, W3E743P, W3E843P, W3EI71S3, W4E743P, W4E843P, W4EI863P, W6A744T, W6E74S3P, W6E743P, W6EI843P, W7ECO, W8.6ECO, W8A866T, W8E743P, W8ECO, W9.6ECO, W10A866T, W10E743P, W11E64S3P, W11E743P, W11EI743P, W11EI863P, W11NEI62SB, W12E743P, W12E843P, W12EI843P, W12P62S3P, W14EI863, W22E74S3P, W22EI743P, W62X1, W62Y1, W64Y2, W72X2, W72Y2, W74Y2, W75F44/I, W85F23, W85F43, W85F44/I, W85F44P/I, W85FZ44P/I, W85Z03, W85Z03B, W85Z031, W85Z43, W98F65I/I, W98Z25I, W99A64S3P, W99A74S3P, W99A744P, W99A844P, W99A866P, W99A966P, W763L, W2145, W2147, W3160, W3161, W4183, W5205, W6202, W6222, W6222P, W6403, W6423, W6423L, W6423P, W6443, W6443P, W6523, W6563P, W7149ECO, W7203, W7223, W7223D, W7223P, W7243PB, W7243PR, W7403, W7423, W7423L, W7425ECO, W7443, W7443B, W7443L, W7443LA, W7443LB, W7443LR, W7443P, W7453L, W7463L, W7503, W7503PL, W7523, W7523A, W7523B, W7523N, W7523NA, W7523PL, W7523R, W7524N/I, W7543L, W7543LA, W7543LC, W7543LO, W7543LR, W7543T, W7543TA, W7543TB, W7543TO, W7543TR, W7544L/I, W7544T/I, W7560P, W7563P, W7564P/I, W7603L, W7623L, W7643L, W7643T, W7723, W7723/I, W7723BPL, W7723PL, W7743L, W7743LE, W8141GEV, W8403, W8403L, W8424, W8424X, W8444, W8444B, W8444P, W8503, W8524A, W8524B, W8524NB, W8543, W8543C, W8543D, W8543LA, W8543LB, W8543LO, W8543LR, W8543T, W8543TA, W8543TB, W8543TO, W8543TR, W8544, W8544/I, W8544C, W8544LO, W8544N/I, W8544N/IPL, W8544N/IX, W8544P, W8544P/IUK, W8544PA, W8544PB, W8544PR, W8544T, W8554TX/I, W8564P, W8564P/I, W8604H, W8624H, W8644H, W8644N, W8645K, W8665I, W8665K, W8723, W8723/I, W8764/I, W8765K, W8824I, W8844H, W8844I, W9564P/I, W9564P/IUK, W9624J, W9644J, W9665K, W9765, W9825I, W9825IA, W9845I, W10141GEVM, W48543, W57443, W58543, W60141GEVM/S, W77443A, W79865B, W80141GEVM, W80141GEVMJ/S, W87443, W88543, W88644, W90141GEVM, W101429GEVM, W 7 ECO, W 8 ECO, WA2.6i, WA4.6I, WA4.6i, WA7.60, WA7Z43W, WA14CPS, WA50EX, WA60.2, WA60.5, WA62S3, WA64S3, WA70.2, WA70RZ, WA71.06, WA71.08, WA72.08, WA72.12, WA72S3, WA72SY2B, WA72SY2W, WA73Z107, WA74S3, WA74S3PS, WA74S3S, WA74SY2B, WA74SY2W, WA84CS, WA84SDS, WA85F4T/I, WA94CS, WA96CPS, WA260, WA360, WA455, WA630, WA640, WA642L, WA644L, WA650, WA652P, WA655E, WA704, WA714A20Pro, WA722P, WA724, WA740, WA743LA, WA743LB, WA743LR, WA743SYW, WA743W, WA744, WA744L, WA750, WA755E, WA763SYW, WA824, WA843S, WA843ST, WA844, WA844T, WA854, WA866, WA866K, WA866T, WA926, WA943S, WA946, WA946A, WA946AS, WA946T, WA963PS, WA966T, WA974, WA984, WA1061, WA1067, WA1081, WA1270D, WA1470D, WA1480D, WA2081, WA2121, WA2125, WA6120.2N, WA6120S, WA6122N, WA6140S, WA6142S, WA6160SL, WA6440P, WA6840, WA7014, WA7120S, WA7140SL, WA7142SL, WA7160SLS, WA7162SLS, WA7210L, WA7390i, WA7410N, WA7420S, WA7439SAT, WA7449, WA7460P, WA7500E, WA7539, WA7549, WA7549EX, WA7660i, WA7790EU, WA7840, WA7860, WA7900, WA7940, WA7960, WA8140SLX, WA8420S, WA8440P, WA8620SL, WA8622SL, WA8840, WA9684, WA50050, WA50060, WA50080, WA50100, WA50101, WA50120, WA50121, WA50140, WA50141, WA60100, WA60120, WA60140, WA61051, WA61061, WA61062, WA61081, WA61090, WA61092, WA61101, WA61102, WA61110, WA61111, WA61121, WA61131, WA62061, WA62081, WA62085, WA62092, WA62101, WA62102, WA62105, WA62111, WA62115, WA62121, WA62121AL, WA62122, WA62125, WA62131-G, WA62135, WA62141, WA62142, WA62145, WA62147, WA63080, WA63082, WA63100, WA63101, WA63102, WA63103, WA63120, WA63121, WA63122, WA63126, WA63131, WA63140, WA63141, WA63142, WA63142AL, WA63146, WA63160, WA63161-G, WA63166, WA63170, WA64123, WA64143, WA64153, WA64163, WA64163AL, WA64183, WA65145, WA65165, WA65185, WA65205, WA65205AL, WA71061, WA71081, WA71101, WA71121, WA71141, WA71210DI, WA71230DI, WA71410DI, WA71430DI, WA72081, WA72085, WA72101, WA72105, WA72109, WA72111, WA72121, WA72125, WA72125AL, WA72127, WA72129, WA72141, WA72145, WA72145AL, WA72145BK, WA72145BKS, WA72145RD, WA72147, WA72147AL, WA72147BK, WA72147RD, WA72149, WA72149AL, WA72149BK, WA72149RD, WA72160, WA72167, WA72169, WA73080, WA73100, WA73101, WA73102S, WA73107, WA73109, WA73120, WA73121, WA73127, WA73129, WA73140, WA73141, WA73147, WA73149, WA73160, WA73161, WA73162, WA73167, WA73169, WA74123, WA74124, WA74143, WA74144, WA74163, WA74163AL, WA74164, WA74183, WA74183AL, WA74390K, WA74600SAT, WA75145, WA75165, WA75165AL, WA75185, WA75185AL, WA77149Eco, WA82125, WA82129, WA82144, WA82145, WA82145BK, WA82146, WA82149, WA83120, WA83129, WA83141, WA83141AL, WA83141BK, WA83149, WA83149BK, WA 7897 EU, WA Eco 749, WA Eco 869, WAE74, WAE75, WAE85, WAM72125, WAS749, WASP84P, Wave EI743P, Wave NEI74ADPS, Wave NEI74SBP, Wave NEI84ADPS, WD12700J, WD12700J(LCD), WD-6600 J WWH, WDA966, WE60S3, WE60S3/PL, WE60SDS, WE62S3, WE62S3/PL, WE62S3B, WE62S3R, WE62SDS, WE64S3, WE64S3P, WE70CS/PL, WE70S3, WE70S3/PL, WE70S3S, WE71S3S, WE72CS/PL, WE72S3, WE72S3A, WE72S3B, WE72SD, WE72SDS, WE74CPS, WE74S3, WE74S3P, WE74S3PA, WE74S3PB, WE74S3PR, WE703, WE703/PL, WE723, WE723/PL, WE743, WE743P, WE823, WE823/PL, WE843, WE843P, WE864, WE7443, WE7543, WE8564, WED511, WED512, WEI62S3, WEI62S3/PL, WEI64S3, WEI72S3, WEI72S3S, WEI72SBDS, WEI74DD, WEI74S3, WEI74S3A, WEI74S3B, WEI74S3P, WEI74S3PS, WEI74S3S, WEI74SBDS, WEI74SDS, WEI82SDS, WEI84BDS, WEI84BPS, WEI84CA, WEI84CB, WEI84CPS, WEI84CS, WEI84SCDPS, WEI84SDPS, WEI84SDS, WEI86CPS, WEI94BDS, WEI94CPS, WEI94CS, WEI96BDS, WEI723, WEI743, WEI747SDS, WEI763, WEI823, WEI843, WEI843A, WEI843B, WEI843P, WEI843PA, WEI843PB, WEI843PR, WEI843R, WEI843S, WEI843SPS, WEI863P, WEI863PS, WEI863S, WEI863T, WEI943, WEI943P, WEIS863S, WES743, WES743S, WESPI72S, WESPI82, WEWI72S3S, WEWI823, WI3341, WK3141, WK3241, WK7122L, WK72122, WM7105/W, WM7141, WM61121, WM62121, WM62141, WM63141, WM63141BK, WM72141BK, WM-561, WM-581, WM-612SS, WM-681, WM-6121, WN11EI64SBPS, WN11EI74BPS, WN11EI84BDPS, WN11EI86BDPS, WN11EI94BDPS, WN12EI74AP, WNEI14ADS, WNEI14APS, WNEI14BS, WNEI62SBS, WNEI64SBDPS, WNEI64SBPS, WNEI72B, WNEI72SB, WNEI72SB/UA, WNEI72SBS/UA, WNEI74ADPS, WNEI74APS, WNEI74BDPS, WNEI74BS, WNEI74SBPS, WNEI74SBS, WNEI74SBS/UA, WNEI82B, WNEI82SDS, WNEI82SDS/PL, WNEI82SDS/UA, WNEI84ADPS, WNEI84ADS, WNEI84AS, WNEI84BDPS, WNEI84BPS, WNEI84BS, WNEI84SDS, WNEI84SDS/UA, WNEI86APS, WNEI86BS, WNEI94ADPS, WNEI94APS, WNEI94BS, WNEI96ADPS, WNEI96ADS, WNFHEI74ADPS, WNFHEI74SBDPS, WNFHEI84ADPS, WNFHEI94BDPS, WNPI62SB, WNPI62SB/UA, WNPI72B, WNPI72SB, WNPI72SB/UA, WNPI82BS, WNPI82BS/UA, WNPI84BDS, WNPI84BPS, WP1E843, WP1EI863, WP6YS3, WP7Y3, WP60S3, WP62S3, WP70S3, WP72S3, WP72S3P, WP703, WP723, WP723P, WS74S4N, WS846LN, WS947LN, WS967LN, WU62081, WU63121, WU64123, WWA71081, WWH5H0HWW, WWH6K0HWW, WWH7K09HWW, WX7240Logic, WX8665BW
Hisense Washing Machine
WFGA8014V, WFGA9014V, WFGA10141VM, WFGA80141VM, WFGA80141VMQ, WFGA90141VM, WFGA90141VMQ, WFGA801619VMQ, WFGA901619VMQ, WFGE7012/S, WFGE7012V, WFGE8012, WFGE8014V, WFGE9014V, WFGE10141VM, WFGE10141VMB, WFGE70141V, WFGE70141VM, WFGE70141VM/S, WFGE80141V, WFGE80141VM, WFGE80141VM/S, WFGE80141VMB, WFGE80142VM, WFGE80143VM, WFGE90141VM, WFGE90141VMB, WFGE90161VM, WFGE90161VMB, WFGP10143VMB, WFGP70143VM, WFGP80123V, WFGP80143V, WFGP80143VM, WFGP80143VMB, WFGP90143VM, WFGP90144VM, WFGS9014V, WFHEI74BDPS, WFHEI74CPS, WFHEI74SBDPS, WFHEI84BDPS, WFHEI84CPS, WFHEI94BDPS, WFHEI94CPS
Panasonic Washing Machine
NA-140XR1, NA-148XR1, NA-148XR1 WDE, NA-148XR1 WES, NA-148XR1 WFR, NA-148XR1 WGB, NA-148XR1 WGN, NA-148XR1 WNR, NA-148XR1 WPL, NA-148XRW, NA-149XR1, NA-149XRW, NA-168XR1
|Alternate Part Number||5045383563877|
Washing Machine Water Valves
washing machine and washer dryer water valves are model and even production specific with special mountings and/or special electrical connections on them that may be keyed for a specific washing machine.
Due to this, it is important that you order the correct washing machine water valve by using the washing machine's model number to ensure that you receive the correct. I some cases additional information may be required to identify the correct fill valve but, if you are unsure at all, please get in touch to check as we are more than happy to help you find the correct water valve you need.
You can read more about washing machine water fill valves and how to replace a water valve in this tutorial that helps you understand water valves and how to replace a washing machine water valve.
Using Universal Fill Valves
For a good many applications, primarily on normal
washing machine and dishwasher models, a universal valve will suffice. However, it should be stated that you will often have to adapt and alter in order to successfully fit these cheap generic water inlet valves and that this is carried out at your own risk. As appliance technicians, we use these a lot as they save time, hassle and a lot of money but manufacturers will now often "key" their valves or use weird designs in order to prevent the use of generic solenoid valves.
But, you can save a lot of money by using the generic replacement valves as they are often half the price, or less, of the original valve.
Restrictors & More Complex Valves
A lot of
washing machines now will use twin or triple valves and while many cheap generic water valves can still be used this will not be the case is there is a restrictor used, commonly used on washer dryers. You will need to use the original valve or, be brave enough to attempt to remove the restrictor from the old water valve and refit it to the new one.
For dishwashers there are many that will have a pressure chamber on the top of the valve and, for these, the original water valve must be used
Can't Find The Water Valve, Not Sure?
Buying spare parts for a
washing machine can range from the simplest task in the world to one of the most daunting as you try to pick your way through all sorts of information.
We try to make it as simple as possible for you to buy washing machine spares but, sometimes, we know that we all need a little help from professionals.
Below you will find the various ways in which you can get in touch with us about washing machine water valves and get answers as quickly as possible but do please use our contact page or email as a first resort as this allows us time to look up spare parts for you and find any low cost compatible washing machine spares as well, so you get the best options possible.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that some washing machine water valves can vary depending on the model and/or serial number or product code so please, take care when ordering and don't rely solely on images as they pretty much all look the same!
Washing Machine Technical Support
For technical support on washing machines, replacement instructions and diagnosis help please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method.
Gorenje is a Slovenian manufacturer of domestic appliances that has been about for some time but whilst Gorenje is not an especially well-known brand in the UK it is widely known in the trade.
You can learn more about the history of the company from this article about the company on the main UKW website.
Gorenje also produces machines for other manufacturers such as Smeg as well as many own label brands also. This is good news for many people as quite often you can buy a Gorenje spare part cheaper than say a Smeg part yet both are exactly the same item and this can apply to many parts across a number of different brands.
This is the reason that you will often find Gorenje spare parts showing up in other brand categories on the site.
Gorenje Spare Parts
When ordering Gorenje spare parts for a Gorenje branded product a model number is essential however very often there will be multiple versions of any one model and at that point the ART number will be required so, it's probably best to use that in the first instance as it nails down the exact variant and ensures any part info we give you will be 100% correct.
You can find the ART number on the rating plate or sticker that will normally be around the door of the appliance or, for refrigeration products, inside normally on the left-hand inner wall somewhere. In all cases, it is normally pretty easy to locate.
After you have that you should be able to find any Gorenje parts we've already listed or, if not or you can't find what you're looking for please contact us on email@example.com or use the Helpdesk ticket system for assistance.
Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone, we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.
Gorenje Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on firstname.lastname@example.org or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP