Genuine Smeg replacement gas safety thermocouple to fit the cooker, gas hob and range cooker models as shown
Smeg Gas Hob & Cooker
A1.1, A1.1K, A1A.1, A1AD.1, A1B.1, A1D.1, A1G.1, A1P.1, A1VA.1, A1VG.1, A2, A2A, A2AD, A2D, CS18A-1, CS18A-1DR, CS18NLA1, CS18V-1, CS18V-1DR, CS19-1, CS19A-1, CS19B-1, CS19NL1, CS19NLA1, CS19P-1, CS19V-1, CS20, CS20FB, CS20NL, CS20NLA, CSA196, CSA196A, CSA196XLP, CSA20, APV63X, SA33AXS, SDRV563X, SE571, SE571EB, SE571NE, SE571TF, SE571X, SRV563, SRV563EB, SRV563EB1, SRV563EB2, SRV563NE, SRV563NE1, SRV563NE2, SRV563TF, SRV563X, SRV563X.1, SRV563X-3, AP704S, AP704S3, APL706S, APV73XC, APV74XC, CIR34XS, CIR574XS3, CIR575X-5, CIR575XS5, CIR597X, CIR597X5, CIR60XS, CIR60XS3, CIR64XS, GCO90XG, GCS70XG, GCS90XG, GKC641-3, GKC755, GKC755NLK, GKC955, GKC955NLK, GKCO955, GKDCO2-3, GKE75, GKE755, GKE755-1, GKE755-1NLK, HB64CAS1, HB64CCS1, HB64CSS1, HB75CAS, HB75CCS, HB75CGS, HB75CSS, OAR64XS, P106, P106BE, P106NL, P134AS1, P64, P64BE, P705, P705.1, P705BE, P705K, P705VT, P75, P75BE, P75K, PA106SX, PA64SX, PA705SX, PAL12, PD106, PD64, PD705, PD705VT, PD75, PI18D, PI18D-B, PI18D-D, PI18D-E, PI18S, PI18S-B, PI18S-E, PLAL18D, PLAL18D-B, PLAL18D-D, PLAL18D-E, PLAL18DNL, PLAL18S, PLAL18S-B, PLAL18S-D, PLAL18S-E, PLAL18SNL, PLAL24D, PLAL24D-B, PLAL24D-D, PLAL24D-E, PLAL24DNL, PLAL24S, PLAL24S-B, PLAL24S-D, PLAL24S-E, PLAL24SNL, PNL106, PNL64, PNL705, PNL705VT, PNL75, PPV577X.1, PR34ASX1, PR804ADS1, PR804ASEA, PR804ASEP, PRV564X.1, PRV576X.1, PS64, PS76, PV128, PV96, PV98, PVB128, PVD128, PVD96, PVE128, PVE96, PVNL128, PVNL96, S134ABMS1, S134AEBS1, S134ANES1, S134AS1, S134ATFS1, S264AV, S264X, S341AS1, S60GHS, S70GXBE, S70GXBE5, S70SXBE, S70SXBE-1, SA34AXS1, SAR134BS1, SAR134WS1, SAR134XS1, SAR574XS, SAR574XS1, SAR64XS, SAR64XS1, SAR65XS, SAR66XS, SAR70XS, SARV532X1, SARV532X2, SARV532X3, SD64X, SD64X-1, SD706SX, SD706X3, SD70SX, SD70SX-1, SD70XG, SDK64X, SDK64X-1, SDPV577, SDPV595X, SDPV595X1, SDPV595XG, SDR34ASN, SDR34ASX, SDR34XG, SDR575XG5, SDR597XG5, SDR60X, SDR60XG, SDR60XG3, SDR70XG5, SDRV532X, SDRV532X1, SDRV532XG, SDRV564X, SDRV564X1, SDRV564XG, SDRV575X, SDRV575XG, SDRV576X1, SDRV576XG, SDRV596X, SDRV596X1, SDV564X, SDV564X.1, SE264S, SE264S3, SE264SAV2, SE264SAV3, SE264SGH3, SE264SX, SE264SX3, SE60DUO, SE60S, SE60S3, SE60SGH3, SE60SX, SE60SX-1, SE60SX3, SE64S, SE64SBBE, SE64SGPL, SE64SNBE, SE64SNX, SE64SXBE, SE706AV3, SE706GH, SE706S, SE706S3, SE706SX, SE706SX3, SE706SXBE, SE706XGPL, SE70S, SE70S-1, SE70S-5, SE70S-6, SE70SEB, SE70SEB-1, SE70SGH, SE70SGH-5, SE70SGHLK, SE70SNE, SE70SNE-1, SE70SX, SE70SX-1, SE70SX-5, SE70SXHK, SE756GH, SE756GH-5, SE775GH5, SE976S, SE976S-1, SE976SX, SE976SX-1, SE97CXG, SE97CXG5, SE97GXBE5, SEER34XV, SER60GXB3, SER60GXBE, SER60S, SER60S3, SER60SGH, SER60SGH3, SER60SX, SER60SX3, SER64AEBS, SER64AS, SER64ATFS, SER64EBS, SER64S, SER64SNX, SER64TFS, SERV564X1, SLRV596X1, SNL532X, SNL532XG, SNL564X, SNL564XG, SNL574GH, SNL575CG, SNL575X, SNL575XG, SNL576X, SNL576XG1, SNL595X, SNL596XG1, SNL60SX3, SNL60XG, SNL64AG, SNL64CAS, SNL64CSS, SNL64XG, SNL70X, SNL70XG, SNL97BXG, SNL97CXG, SNLR34AX2, SNLR34XG2, SNLRV596X, SNZ34XGR1, SP595XGD3, SPR864AGH, SPR864AVOGH, SPR864BGH, SPR864PGH, SPR864RAGH, SPR876AGH, SPR876AVOGH, SPR876BGH, SPR876PGH, SPR876RAGH, SPV577, SPV577.1, SPV577-3, SPV577EB, SPV577EB1, SPV577NE, SPV577NE1, SPV577TF, SPV577TF1, SPV577X, SPV577X.1, SPV577X-3, SPV595, SPV595-3, SPV595EB, SPV595EB1, SPV595GA, SPV595GAL, SPV595GB, SPV595GB1, SPV595GB2, SPV595GN, SPV595GN1, SPV595GW, SPV595GW1, SPV595NE, SPV595TF, SPV595TF1, SPV595X, SPV595X.1, SPV595X-3, SR134AGHS, SR134AS1, SR134EBS1, SR134NES1, SR134TFS1, SR2575XGH, SR264AV, SR264X, SR264XGH, SR264XGHBN, SR275AV, SR275X, SR275XBE, SR275XDE, SR275XGH, SR275XGHBN, SR341AS1, SR34ASX1, SR34ASXBE, SR34GXBE, SR34IND, SR34SGH, SR532XGD3, SR564GXB3, SR564GXBE, SR564XGD3, SR574GXBE, SR576GHN5, SR576GXB5, SR576GXBE, SR596GXB5, SR596GXBE, SR60GHS, SR60GHU3, SR764AO, SR764AOD, SR764AS, SR764AX, SR764AXNL, SR764BS, SR764BSNL, SR764OT, SR764PO, SR764PS, SR764PSD, SR764PX, SR764PXD, SR764PXNL, SR764RA, SR764XRW, SR773POC, SR773RAC, SR775AO, SR775AOD, SR775AS, SR775AX, SR775BS, SR775BSD, SR775OT, SR775PO, SR775PS, SR775PSD, SR775PX, SR775PXD, SR775RA, SR775RAD, SR775XRW, SR775XRWD, SR804ADS1, SR804AGBE, SR804AGH, SR804AS1, SR804ASB, SR804ASBE, SR804ASEA, SR804ASEP, SR804ASEV, SR804ASP, SR804ASV, SR804EBS1, SR804PGBE, SR804PGH, SR804PSBE, SR804TFS1, SR804VGH, SR864AGBE, SR864AGH9, SR864OGH9, SR864PGB9, SR864PGBE, SR864PGH9, SR876AGH, SR876AGH5, SR876AGH9, SR876AGHO, SR876AVG9, SR876AVGO, SR876PGH, SR876PGH5, SR876PGH9, SR876PGHO, SR876VGH, SR896AGBE, SR896AGH9, SR896PGBE, SR896PGH9, SR934AS, SR934ASX, SR964BGH, SR964NGH, SR964PGH, SR964XGH, SR975BGH, SR975BGHD, SR975NGH, SR975NGHBN, SR975NGHD, SR975NGHNLK, SR975PGH, SR975PGHBN, SR975PGHD, SR975PGHNLK, SR975XGH, SR975XGHBN, SR975XGHD, SR975XGHNLK, SRA964BGH, SRA964NGH, SRA964PGH, SRA964XGH, SRA975BGH, SRA975NGH, SRA975PGH, SRA975XGH, SRV532GH, SRV532GH3, SRV532LG3, SRV532TG, SRV532TX, SRV532TX3, SRV532X-3, SRV532XB3, SRV532XBE, SRV564, SRV564.1, SRV5641-1, SRV5641-3, SRV564-3, SRV564A6, SRV564AL, SRV564AV6, SRV564AZ, SRV564CO2, SRV564CO3, SRV564CO6, SRV564EB, SRV564EB1, SRV564EB2, SRV564EB3, SRV564EB4, SRV564EB7, SRV564GA, SRV564GA1, SRV564GAL, SRV564GB, SRV564GB1, SRV564GB2, SRV564GB3, SRV564GG, SRV564GG1, SRV564GH, SRV564GH3, SRV564GHB, SRV564GHN, SRV564GME, SRV564GN, SRV564GN1, SRV564GW, SRV564GW1, SRV564GW2, SRV564GW3, SRV564GW6, SRV564M, SRV564M3, SRV564NE, SRV564NE1, SRV564NE2, SRV564P, SRV564TF, SRV564TF1, SRV564TF3, SRV564TT, SRV564VA, SRV564X, SRV564X.1, SRV564X-3, SRV564XBE, SRV564XF1, SRV564XF2, SRV564XK, SRV573EB, SRV573MB, SRV573NE, SRV573TF, SRV573TX, SRV573TX3, SRV573TX5, SRV573X, SRV573X.1, SRV573X3, SRV573X-3, SRV573X-5, SRV573XG, SRV573XGC, SRV573XGT, SRV573XM, SRV574, SRV574EB, SRV574GH, SRV574GH3, SRV574GHN3, SRV574HK, SRV574LG3, SRV574NE, SRV574TF, SRV574X, SRV574X.1, SRV574X-3, SRV574XBE, SRV574XN1, SRV574XN3, SRV575, SRV575.1, SRV575EB, SRV575EB1, SRV575GH, SRV575GH5, SRV575NE, SRV575NE1, SRV575TF, SRV575TF1, SRV575X, SRV575X.1, SRV576, SRV576.1, SRV5761.1, SRV576-5, SRV576A6, SRV576AL, SRV576AV1, SRV576AV2, SRV576AV5, SRV576AV6, SRV576AZ, SRV576AZ1, SRV576B, SRV576B.1, SRV576CO2, SRV576CO6, SRV576EB, SRV576EB1, SRV576EB2, SRV576EB5, SRV576EB6, SRV576EB7, SRV576GA, SRV576GAL, SRV576GAV, SRV576GB, SRV576GB1, SRV576GB2, SRV576GB5, SRV576GG, SRV576GG1, SRV576GH, SRV576GH5, SRV576GHB, SRV576GHN, SRV576GN, SRV576GN1, SRV576GW, SRV576GW1, SRV576GW2, SRV576GW5, SRV576GW6, SRV576M, SRV576M-5, SRV576NE, SRV576NE1, SRV576NE2, SRV576P, SRV576P.1, SRV576TF, SRV576TF1, SRV576TF5, SRV576TT, SRV576VA1, SRV576VS, SRV576VS1, SRV576X, SRV576X.1, SRV576X-5, SRV576XBE, SRV576XF1, SRV596, SRV596.1, SRV5961-1, SRV5961-5, SRV596-5, SRV596AV5, SRV596AV6, SRV596CME, SRV596EB, SRV596EB1, SRV596EB5, SRV596EB6, SRV596GH, SRV596GH5, SRV596GHK, SRV596GK5, SRV596GK6, SRV596GM5, SRV596GME, SRV596NE, SRV596TF, SRV596TF1, SRV596TF5, SRV596X, SRV596X.1, SRV596X5, SRV596XBE, SRV596XF1, SRV596XK, SRV864A, SRV864AGH, SRV864AO, SRV864AOGH, SRV864AVO, SRV864AVOGH, SRV864B, SRV864C, SRV864OGH, SRV864P, SRV864P-9, SRV864PGH, SRV864PO, SRV864POGH, SRV864RAG, SRV864RAGH, SRV864TF, SRV876A, SRV876A.1, SRV876A-5, SRV876A6, SRV876AO, SRV876AOGH, SRV876AS6, SRV876AV6, SRV876AV7, SRV876AV9, SRV876AVOGH, SRV876C6, SRV876D, SRV876D.1, SRV876D-5, SRV876D6, SRV876EB, SRV876EB1, SRV876G, SRV876G.1, SRV876P, SRV876P.1, SRV876P-5, SRV876P6, SRV876P-9, SRV876PO, SRV876POGH, SRV876RA, SRV876RA5, SRV876RAGH, SRV896A, SRV896AGH, SRV896AO, SRV896AOGH, SRV896AVO, SRV896AVOGH, SRV896B, SRV896C, SRV896P, SRV896P-9, SRV896PGH, SRV896PO, SRV896POGH, SRV896TF, SV564, SV564.1, SV564-3, SV564AV-1, SV564AV-2, SV564AV-3, SV564AV6, SV564EB, SV564EB.1, SV564EB-3, SV564EB-4, SV564GA, SV564GB, SV564GG, SV564GN, SV564NE, SV564TF, SV564TF.1, SV564TF-3, SV564X, SV564X.1, SV564X-3, VA73VX, W134AEBS1, W134ANES1, W134AS1, WDK264GH, WDK264SX, WDK264SX3, WDK75, WE264GBS, WE264S, WE264S3, WE64S, WE704EBS, WE704S, WE704S3, WE7061S, WE706EBS, WE706GBS, WE706S, WE706S3, WER264S, WER264SGH, WER264SX, WER641AS, WER641S, WER64AEBS, WER64AS, WER64ASX, WER64ATFS, WER64EBS, WER64S, WER64SNX, WER64SX, WER64TFS, WER864ADS, WER864AS, WER864ASA, WER864EBS, WER864TFS, WR341AS1, WR34ASX1, WR864DS, WR864EBS, WR864S, WR864TFS
Length: 600mm (Old version may only have been 300mm)
|Alternate Part Number||948650087, 5045178906490, 5031684141647, 14SM11, SMG948650108, 948650106, 948650107, 948650053, 948650054, 94865007, 948650074, WER64ATFS, D440002, 948650078, 948650114, 948650087, 948650073, 948650086|
|Manufacturer||Smeg Spare Parts|
Oven, Hob & Cooker Gas Thermocouples
The thermocouple used on any gas burner is a safety device and cannot be bypassed for a very good reason but, if it is faulty, the burner will not stay lit and the gas simply stop after the control knob is released.
This is to prevent a gas burner being left on that is unlit which could obviously be extremely dangerous and give rise to the risk of a possible gas explosion. Hence these devices cannot be by-passed and now the legal requirement that they are fitted.
When faulty the symptoms of the fault will be as described above, the gas burner (oven or hob) or ring will simply not stay alight after the knob is released.
Thermocouples are thankfully not that expensive and not that hard to replace. The hardest part is often working out how to get access to them to replace them.
The level of difficulty involved in replacing a thermocouple does vary wildly from very easy to very difficult depending on the gas hob, oven, cooker being repaired.
If you are unsure about replacing these items or, you still have problems after one is replaced then please contact a Registered Gas Installer or repairer to look at the problem for safety’s sake, gas is potentially dangerous and must be treated correctly.
Can’t Find The Part You Need
We tend to list parts that have been asked for or used by the engineers and customers and not ones that have not.
There are two reasons that we operate this way, the first is that if it has been used once then it is likely that the spare part will be needed again and it limits the items tagged to each model to a manageable level making it easier to find the spare parts needed.
Cleverly though, it also saves people from seeing hundreds of irrelevant results and only shows parts that we know fail and have been used, not parts that are almost never required.
This means that we rely on our customers to tell us what breaks and why we ask that, if you are having trouble finding a spare part, please get in touch with us and we will get back to you with the relevant information to help you. Often, we will also be able to offer alternative parts that in many cases may save you money.
Please use email, live chat or the contact page to get in touch if you need help or if you are unsure if this replacement part will fit your model as that way we can send you images, diagrams and any other files or information that might just help you repair your oven or cooker as cheaply as possible.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that some shelves and their components can, depending on the model, be used in different positions so please, take care when ordering and don't rely solely on images as they pretty much all look the same!
Technical And Fault Help
If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.
This is a free service that is available to all and you can access the forums from this link
In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.
This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.
We carry a large range of Smeg spare parts and can get almost all Smeg spares that are available, often at lower prices that you will find elsewhere. If you cannot find the part that you are looking for please contact us as we will be able to supply Smeg parts cheaper than other suppliers in most cases.
You will also see Smeg spare parts being used on other appliances or indeed other spare parts used on Smeg that will quite often offer considerable savings leading to us being able to offer some fo the cheapest prices on Smeg spares. Essentially these are the exact same parts but under another brand allowing you to get cheap Smeg spares.
Most Smeg spares that are stocked in the UK will be dispatched in 24-48 hours, factory order spares will usually be shipped 7-10 working days, however, most common Smeg spare parts are readily available.
We do like Smeg as the parts, generally speaking, and considering the process of the products that they are for, are reasonably priced and normally easily available. Plus, there are often alternatives as many of the parts are or can be used on other brands.
Smeg Spare Parts
You can learn more about what to look for and the information needed to order Smeg spare parts from this article on our support site. With the video below showing the lookup procedure so that you can better understand what is required to find parts correctly.
You can find out more about Smeg, the history of the company and so on from this article on our website.
Smeg Technical Support
Support in the forums for Smeg products is generally very good as we have access to Smeg spare parts information, much of the technical information and there are a number of Smeg service agents that are active in our forums. If you need help with fault diagnosis then please use the forums for assistance, it is a free service.
Before you do that though, please read our quick guide on how to get the best responses in the forums here, the guys will help you if they can with most Smeg problems.
Cheap Smeg Compatible Spare Parts
There are a number Smeg spare parts that will have what we call pattern equivalent replacements. That is to say that they are not original manufacturer replacements or, they are supplied under a different part number.
This can be confusing and where we advise on a case by case basis as, while some so-called “pattern”, “equivalent” or “compatible” spare parts are low cost knock-off parts that often aren’t very good quality, there are often equally as many that are either as good as the original part or indeed are the original part, just without the original branding.
With Smeg you will quite often find many of the same spare parts used by other manufacturers or brands and, using their part which is exactly the same, can offer a considerable saving on the cost or a replacement part.
Using these can offer you considerable savings on a replacement genuine Smeg spare part and, be just as good if not exactly the same only cheaper.
Or advice out be to ask us for guidance as often trying to fathom what spare part will be suitable can be a challenge for people that do not have the knowledge of parts that we do. Usually when asked, if there is an alternative or compatible spare part that is a decent quality we will tell you about both the original and compatible part when you ask us.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.
You can also email us on firstname.lastname@example.org or use the live chat (the blue button below right).
We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances and cut out the middlemen.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
Important COVID19 Information
Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay. This is also further aggravated due to Brexit which is causing delays, sometimes considerable delays, and Brexit has caused the at least temporary suspension of deliveries to EU states and Northern Ireland as well as some other destinations.
We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that these are not normal times.
Up to date information, you can find here as we get it
We are going to get any part/s your order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.
Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Please note we will not accept any liability where freight forwarding is used for damage or loss.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP