Washing Machine Drain Pump
This drain pump comes with three connections and the breather tube (not required on some models) is closed with a rubber bung. This drain pump can be used on models not listed, if you are unsure please ask.
Please note that this pump fits many models and yours may not be listed here.
If you are unsure, don't see your model listed or you need another part for one of the models that isn't listed then please email us on email@example.com for more information
Candy Washing Machine & Washer DryerACS100, ACS130SY, ACS86, AM1042S, H/C, ACS100, SY, ACS132, ALCB106TR-04, AQ100TR, ACS101, ACS136, ALCL126-47, AQ120/1TUK, ACS1040, ACS160, ALISECB103T, AQ130, WD, ACS1040SY, ACS160, NL, ALISECB103TR, AQ130/1T-80, ACS106, ACS65SY, ALISECB123TR, AQ130/1TUK, ACS120, ACS80, ALISECB133TR, AQC101TR, ACS130, ACS80SY, ALISECB8.44, AQC102TR, ACS130, UK, ACS840, ALISECB83TR, AQUAVIVA110T, ACS130CE, SY, ACS840SY, ALISECBL1355, AQUAVIVA120T, AQUAVIVA125T, CB1013TR, CB1213TR, EXP, CB51XAT, AQUAVIVA130T, CB1023TR, B, CB1224T, CB52T, AQUAVIVA141T, CB1024T, CB123TR, CB53XTR, AUTOS.120TR, CB102TR, CB412XT, CB60AT, AUTOS.130TR, CB1033TR, Y, CB414, CB612XT, C514-80/1, CB103TR, CB42T, CB613TR, CA106TR, CB1043TR, CB42TR, CB61XAT, CA66TR, CB1043TR, M, CB43XTR, CB623XTR, HC, CA861TR, CB1053TR, CB43XTRSY, CB62T, CA86TR, CB106TR, CB50AT, CB62TR, CB633XTR, CB823TR, CB96TR, SY, CBE1225T, CB634XT, CB824T, CBD101.75, CBE130TV47, CB63TES, CB82T, CBD110, CBE1425T, CB63TR, CB82TR, CBD130, CBE1425T, SY, CB63XTR, CB833XTR, CBD150FR, CBE165T, CB66TR, CB83T, CBD156-47, CBE75TR, CB66TRSY, CB83TR, CBD166-14, CBE825T, CB73TR, CB85TR, CBD166-84, CBE825TS5, CB74TR, CB86TR, CBE1025T, CBE87, CB813TR, CB86TRSY, CBE1025TS5, CBE88, CBL100, CBL132, CBL166-14, CBL86ES, CBL100, PL, CBL140DE, CBL166UK, CBL90, CBL100, SY, CBL146UK, CBL65.6SY, CBL96ES, MIRO, CBL100.6, SY, CBL160DE, CBL75.6SY, CDN130TR, CBL1055, CBL160NL, EX, CBL76ES, CDN140TR, CBL106ES, CBL160P-14, CBL85, CE450, CBL120, CBL160PDE, CBL85, SY, CG1054.3T, CBL120, SY, CBL160PSY, CBL85.6SY, CG1054T, CBL130, CBL160SY, CBL863ES, CG1254T, CBL130, SY, CBL160UK, CBL864ES, CG414, CG424T, CG644T, CHIARA742SET, CJ473, CG434, CG654XT, CHIARA762TR, CJ473T, CG444XT, CG854.3T, CHIARA772ETR, CJ514, CG463, CG854T, CJ413, CJ534AT, CG473, CGA814R, CJ423T, CJ543T, CG484XT, HC, CGAQ665XT, CJ433T, CJ613XT, CG544T, CHIARA552TR, CJ443XT, CJ643T, CG554T, CHIARA553AT, CJ453XT, CJA52T, CG623T, CHIARA642XTR, CJ463, CJE813, CG644.3T, CHIARA652XTR, CJ464, CL2, 087-85, CL2, 107-01S, CM1166-80, CM2, 166-14, CMD166A-39, CL2, 127/1-36, CM146TXT-14M, CM2, 166-84, CN105T, CL2, 127-80, CM1612-80, CM2, 166-86, CN116TUK, CL2, 147-01S, CM1612J, CM2136-47, CN120TUK, CL210
AQ120/1TUK, AQ130/1TUK, CBL146UK, CBL160UK, CBL166UK, CN116TUK, CN120TUK, CN126TUK, CN136TUK, CN146T80, CN150TUK, CN166T80, DBQ151, 31000828 (ALCB1355-86S), 31000736 (CBD101.75SAU), 31000768 (CBD166-84), 31000675 (CBE165T-80), 31001178 (CL2087-85S), 31001170 (CL2107-01S), 31001016 (CL2127-36S), 31000936 (CL2127-80), 31001169 (CL2147-01S), 31000932 (CLD135-01), 31000940 (CM1126-80), 31001357 (CM1146-80), 31001376 (CM1146S-80), 31001356 (CM1166-80), 31000913 (CM146TXT-14M), 31001045 (CM1612-80), 31001044 (CM1612J-80), 31001008 (CM166HTXT-36), 31000864 (CM166TXT-84S), 31000957 (CM166TXT-86S), CM2136, 31001469 (CM2136-1-47), 31000911 (CM2146-14), 31000854 (CM2146-47), 31001471 (CM2146-47), 31000850 (CM2156-47), 31000912 (CM2166-14), 31000865 (CM2166-84), 31000956 (CM2166-86S), 31001504 (CMD136-1-80), 31000939 (CMD136-80), 31001403 (CMD136-86S), 31000938 (CMD146-80), 31001374 (CMD146S-80), 31000937 (CMD166-80), 31001520 (CMD166A-39S), 31000608 (CN146T-80), 31000644 (CN166T-40S), 31000610 (CN166T-80), 31001207 (CNA127-80), 31000835 (CNA156-80), 31001059 (CNA166-80), 31000767 (CNE165T-84), 31000686 (CNV256-80), 31000792 (CNV256-80), 31001215 (CNWD136-80), 31001214 (CNWD146-80), CWD126, 31000505 (LBCBL146UK), 31000581 (LBCBL160P-14), 31000361 (LBCBL160PDE), 31000362 (LBCBL160PSY), 31000270 (LBCBL160UK), 31000580 (LBCBL166-14), 31000504 (LBCBL166UK), 31000495 (LBCN116TUK), 31000376 (LBCN120TUK), 31000503 (LBCN136TUK), 31000502 (LBCN150TUK), 31000494 (WDALCBL1055)
Hoover Washing Machine & Washer DryerA089 011HC, A109 011HC, AAA140 01, AAA160 01, AC121 01, ACM110 01, ACM15, ACM16 UK, AI130 01, AL120 01, AL130 01, ALA122 01, AM110 01, AM110 11, AM115 01, AM120 01, AM130 11, AM540S 11, AM542SX 11, AM642SX 11, AMA122 07, AMC121 01, CA231 03, CA232 UK, CA233 UK, H110M, H120M, H130M CMT, HF110M, HF130E UK, HF160E UK, HF7130MUK, HF7150MUK, HFM130MUK, HFM150MUK, HMC131 CWS, HPM110, HPM120, HPM130, HPM150 UK, HQ130, HQ150, HSW110M UK, HSW2115M, HSW2125M, HW120M UK, HW130M UK, HW160M UK, SE230 01, WDM120 01, WDM125 01, WDM130 01, WDM150 01
ASM160UK, HF7 160EUK, HFM160 EUK, HLN6212, HNF2127-80, HNF2137-80, HNF2137S-80, HNF3147-80, HNF3157-80, HNF3167-80, HNF3167S-80, HNL2126-80, HNL2126S-80, HNL2136-80, HNL2136S, HNL3146-80, HNL3146S-80, HNL3156-80, HNL3166Z-80, HNWF3135, HNWF3137, HNWL3126, HNWL3136, HNWL3136S, HNWL3166, HP6 110M, HP6 120M, HP6 130M, HP6 150M, HSW150M80, HW5213MUK, HW5513MUK, HW6313MUK, HW6316MUK, HWF130MUK, HWF131MUK, SE160E
AE130 001, AE136 001, AE140 001, AE145 001, AE146 001, AE147 001, AE246 001, AEA14 007, AS110, AS115 001, AS116 001, AS125 001, AS126 001, AS135 001, AS136001, ASA120, WE140 001, WE145 001, WE146 001, WE147 001
CA756SS, CLASSIC CX556, CX453, CX656, E40, E41, E50, EMA80SS, EP6401X, EP6501X, EP7401A SS, EP7501MASS, ES40, ES60, ESA70, EX33, EX44, EX61, L.FAMILYM6SS, L.TROPIC7XXL, LADYZ.LX64, LADYZ.Z67SS, LADYZ.ZX33, LADYZ.ZX33.8, LADYZ.ZX56, LADYZ.ZX66, MA1059SS, MA758SS, MA958SS, MA959SS, MIL.7409ASS, MIL.7509MASS, MILADY339X, MILADY5409X, SEL.8507MASS, SELECTA3307X, SELECTA4407, SELECTA60, SELECTA6407X, SELECTA6507X, SP.TOP9A SS, SPAZIOTOP6, TROPIC44XSS, ZA77, ZA78SS, ZA88SS, ZA89SS, ZX43, 31001002 (H127-47), H147, 31001003 (H147-47), 31000814 (H167-47), 31000818 (HFN 7313-80), 31000817 (HFN 7613-80), 31001263 (HN5125-84S), 31001179 (HNF 6107-85S), 31001042 (HNF 6127-14), 31000762 (HNF 6127-37S), 31000794 (HNF 6137-16S), 31000799 (HNF 6137-88M), 31001039 (HNF 6147-14), 31001177 (HNF 687-85S), 31001353 (HNF 7127-80), 31001501 (HNF 7128-80), 31001515 (HNF 7138-80), 31001352 (HNF 7147-80), 31001351 (HNF 7167-80), 31001151 (HNF 9137 - 03 S), 31001075 (HNF 9137-86S), 31001040 (HNF 9147 Z-14), 31001041 (HNF 9167 Z-14), 31001152 (HNF 9167-03 S), 31000803 (HNF 9167-16S), 31000802 (HNF 9167-83M ), 31000773 (HNF 9167-84), 31000815 (HNF 9167-86S), 31000892 (HNF 9167Z-80), 31000637 (HNF2127-80), 31000601 (HNF2137-80), 31000602 (HNF2137S-80), 31000636 (HNF3147-80), 31000603 (HNF3157-80), 31000604 (HNF3167-80), 31000665 (HNF3167S-80), HNF6127, 31001007 (HNF6127-47), 31000883 (HNF6127-80), 31001147 (HNF6127PULSE-30), 31000885 (HNF6137S-80), 31000886 (HNF6147-80), 31000887 (HNF6157S-80), 31000888 (HNF6167-80), 31001022 (HNF9167ZS-80), 31000881 (HNL 6166-80), 31000771 (HNL 6166-84), 31000846 (HNL 6166-86S), 31000801 (HNL 6166S-83M ), 31001354 (HNL 7126-80), 31001386 (HNL 7126S-80), 31001355 (HNL 7146-80), 31000982 (HNL 9166 Z - 84), 31000800 (HNL 9166-83M ), 31000816 (HNL 9166-86S ), 31000984 (HNL 9166Z-83M), 31000605 (HNL2126 - 80), 31000598 (HNL2126S-80), 31000597 (HNL2136-80), 31000640 (HNL2136S-80), 31000599 (HNL3146-80), 31000600 (HNL3146S-80), 31000722 (HNL3156-80), 31000630 (HNL3166Z-80), 31000875 (HNL6126-80), 31000876 (HNL6126S-80), 31000878 (HNL6136S-80), 31000879 (HNL6146-80), 31000798 (HNL6146-83M), 31000772 (HNL6146-84), 31000847 (HNL6146-86S), 31000880 (HNL6156S-80), 31000829 (HNL9136-80), 31000891 (HNL9146Z-80), 31000899 (HNWF 6135-80), 31000900 (HNWF 6135S-80), 31000901 (HNWF 6137-80), 31001181 (HNWF 6137E-30), 31000935 (HNWF 6165-88S), 31001085 (HNWF 6167-80), 31001115 (HNWF 6167-84M), 31001363 (HNWF 7137-80), 31000903 (HNWF 9167-80), 31000632 (HNWF3135-80), 31000638 (HNWF3137-80), 31000769 (HNWF6167-84), 31000813 (HNWF6167-86S), 31000796 (HNWF6167-88M), 31001114 (HNWL 6136 - 84S), 31000897 (HNWL 6136-80), 31001020 (HNWL 6136S-80), 31000898 (HNWL 6146-80), 31000893 (HNWL 6166-80), 31001505 (HNWL 7136-1-80), 31001358 (HNWL 7136-80), 31001361 (HNWL 7136S-80), 31001362 (HNWL 7146-80), 31001359 (HNWL 7166-80), 31000639 (HNWL3126-80), 31000631 (HNWL3136-80), 31000723 (HNWL3136S-80), 31000633 (HNWL3166-80), 31000770 (HNWL6146-84), 31001027 (HP 12J-80), 31000872 (HP 13-80), 31001021 (HP 14-80), 31001026 (HP 14J-80), 31001025 (HP15J-80), 31001024 (HP16J-80), 31001210 (HPA 146-80), 31001209 (HPA 166-80), 31001184 (HPE 236-80), 31001208 (HPF 137-80), 31001212 (HPF 167-80), 31001476 (HPL 146-1-84), 37653623 (HPL 146-1-84), 31001216 (HPWD 136-80), 31001213 (HPWD 166-80), 31000873 (HSP15-80), 31001174 (HSPF157-80), 31001060 (HSW 146-80 SOFT), 31001063 (HSW 166S-80 SOFT), 31001082 (HSWD 126-80), 31001083 (HSWD 146-80), 31001084 (HSWD 166-80), 31001062 (HSWF 147-80 SOFT), 31001061 (HSWF 167-80 SOFT), 31001037 (HWD 120-80), 31001038 (HWD130J-80), 31000275 (HWF 5516 ECE), 31000896 (HWP12-80), 31000565 (LB HP6 110 M), 31000497 (LB HP6 120M), 31000506 (LB HP6 130 M), 31000507 (LB HP6 150 M), 31000398 (LB HW5513MUK), 31000512 (LB SE 160 E), 31000098 (LBHF7 12 IFR), 31000559 (LBHF7 14 IDE), 31000560 (LBHF7 16 EDE), 31000564 (LBHF7 16 ICE), 31000558 (LBHF7 16 IDE), 31000496 (LBHF7 16 INL), 31000444 (LBHF7 160EUK), 31000500 (LBHF7 16ENL), 31000324 (LBHFM160 EUK), 31001070 (LBHNF6127-30), 31001080 (LBHNF6137P), 31001081 (LBHNF6167P), 31000325 (LBHWF 131MUK), 31000024 (LBHWF130MUK), 31000840 (PFA137-80), 31000839 (PFA167-80), 31000844 (PFW135-80), 31000843 (PFW137-80), 31000845 (PPA136-80), 31000837 (PPA136S-80), 31000838 (PPA146-80), 31000842 (PPW126-80), 31000841 (PPW166-80), 31000831 (SE234-80), 31000830 (SE264-80), 31001012 (WD HW 556-47), 31000549 (WDHSW150M80), 31000478 (WDHW5213MUK), 31000479 (WDHW6313MUK), 31000480 (WDHW6316MUK), 31000464 (WDHWF5513EF)
Otsien Washing Machine & Washer Dryer823CF MASTER, ETERNA906, GENIUS10, LBC1265EXP., LBD1044DENSA, LBD644DENSA, LBO1256A, LBO33.6, LBO646, LBO836, LBO946A, LFC635EX, LFC835EXPERT, LFO416, LFO426, LFO536, LFO626, LFO826, TROPICVARIO7, VARIO7
Zerowatt Washing Machine & Washer DryerCA756SS, CLASSICCX556, CX453, CX656, E40, E41, E50, EMA80SS, EP6401X, EP6501X, EP7401A SS, EP7501MASS, ES40, ES60, ESA70, EX33, EX44, EX61, L.FAMILYM6SS, L.TROPIC7XXL, LADYZ.LX64, LADYZ.Z67SS, LADYZ.ZX33, LADYZ.ZX33.8, LADYZ.ZX56, LADYZ.ZX66, MA1059SS, MA758SS, MA958SS, MA959SS, MIL.7409ASS, MIL.7509MASS, MILADY339X, MILADY5409X, SEL.8507MASS, SELECTA3307X, SELECTA4407, SELECTA60, SELECTA6407X, SELECTA6507X, SP.TOP9A SS, SPAZIOTOP6, TROPIC44XSS, ZA77, ZA78SS, ZA88SS, ZA89SS, ZX43
|Further Description||Type: Askoll Code 292068
Colour may vary
|Alternate Part Number||41005959, 41009532, 92742980, 97918429, 91941771, HVR97922819, 5031689796521, 51-HV-10, CAN97922819, 5202983|
Washing Machine Drain Pumps
The drain pump in your washing machine or washer dryer is one of those parts of it that is likely to and, common to fail as it does do rather a lot of work for such a small motor, regardless of what type of drain pump it actually is. The drain pump runs every time that the washing machine has to drain so, for the most common washes, it will drain the washing machine or washer dryer at least three or four times on every single wash.
It is also worth noting that, whilst drying a washer dryer drain pump will either pulse on and off at frequent intervals or some, like some Candy washer dryers, will run continuously when they are drying. It is imperative that you get a good quality pump for this with a thermal cutout fitted if required as some of the cheap compatible drain pumps don't have these and present a serious fire risk.
Low-temperature washes and the constant use of liquid detergent will also lead to a build-up of a grey gunge or sludge in the pump which can block it and, it stinks! To avoid this see below.
Common faults and symptoms of a washing machine drain pump fault include:
Washing machine noisy on draining: Pump bearings faulty, something stuck in the pump
Screeching noise on drain: Something stuck in the pump, sand/grit in the magnetic types (this can also be reported as a screeching noise on spin as the washing machine drain pump runs whilst the washer is spinning)
Washing machine not draining: Pump blocked or faulty
Whilst most manufacturers will advise that you clean the drain pump filter after every wash we realise that this is impractical in the real world and so we would advise that you clear it every month when you do a maintenance wash. This helps to keep the washing machine drain pump clear of any detritus and will most likely extend the life of the drain pump.
For maintenance wash, instructions see the links below, all of which will open in a new window or tab so you don't lose the page as well as the link to Affresh which will massively help keep bacteria at bay in the pump chamber if it doesn't get rid of it totally.
More Help On Washing Machine Drain Pumps
For more information on drain pumps, in general, please read this article and for more on the quality of spares see please see this article
Basic fault finding guide for washing machines and washer dryers
A basic guide to electrical safety
Affresh washing machine cleaner
Testing A Washing Machine Drain Pump
Can't Find The Drain Pump You Need
Like many parts pumps often all look alike and they can change over time as well so, the original one fitted may not look the same as the replacement making visual identification difficult if not impossible.
We try to make it as simple as possible for you to buy a washing machine drain pump or any other spare part but if you are even a little unsure just ask, we will help you find the right drain pump for your machine as well as any cheap alternatives.
All you need to do is use our contact page, email or live chat as a first resort as this allows us time to look up spare parts for you and find any low-cost compatible washing machine spares as well, so you get the best options possible.
IMAGES AND SIZES ARE FOR ILLUSTRATION ONLY
Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.
Also note that many washing machine pumps and their components can vary by make, model, serial or product numbers so please, take care when ordering and don't rely solely on images as they can often all look the same or similar!
Washing Machine Technical Support
For free technical support on washing machines or advice on replacing a drain pump please use our washing machine and washer dryer forum where engineers will assist you if possible.
If you need help fitting a part or diagnosing a problem with your washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method other than general pointers.
The Hoover brand name is now owned by the Candy Group is one of the largest producers of domestic appliances in Europe.
However, contrary to popular belief, Hoover has not been a UK company for decades however it remains largely a UK brand and has never really succeeded outside the UK.
As many of the parts used in Hoover are used across the gamut of brands owned by Candy or that Candy make for others, you will find many parts fitted to multiple brands or makes from all over Europe and further afield. Don’t worry about this as that is perfectly normal in the appliance industry these days.
Hoover Spare Parts
As with most these days, to identify spare parts you will often require not just the model number but also the full model, product code or even serial number on occasion if there have been changes on production as, just as with cars and other products, things change over time.
Many spare parts are fairly obvious however just as many are not and as ever our standing advice is that if you are not sure or just need confirmation that a spare part will fit your model please ask us before ordering, we are only too happy to assist you.
To find the information required for spare parts please see this article on our site.
Hoover Fault Finding
For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.
Spare Parts Help
We can assist you directly with identifying spare parts for your appliance from our support help desk and you will also find lots of information to help you locating model numbers, product codes and more where you can even raise and track your own enquiry online
You can also email us on firstname.lastname@example.org or use the live chat.
If you are unsure if a part will fit your model or you want to confirm any details, just get in touch and we will do all we can to help you.
Help From Experts
Get help from repair experts in our forums, a totally free to use service we provide to all.
Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.
To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.
Get A Repair
Find a local approved service engineer to repair your appliance with no charges to you for the use of this service.
Deal directly with the field service technicians that repair appliances.
More Repair Information To Help You
We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate
We are going to get any part/s you order to you as fast as we possibly can.
We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.
Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability. Please be aware that we show availability and that we do not display live stock levels online.
What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.
The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:
1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.
1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.
* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.
Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.
If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.
Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.
Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.
Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.
Order Transit Times
If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.
If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible
Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.
Economy courier Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.
Your order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.
This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.
Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.
Standard Royal Mail Service
Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.
Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.
* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.
Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.
Should you have any delivery queries, please contact a member of our team at email@example.com
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).
The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.
As a rough guide, the regions we ship to are shown in green on this map, we do not ship to areas marked in red:
Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.
Please contact us at firstname.lastname@example.org should you wish to return any item.
Please disclose the reason for returning the item along with details of your order number.
It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.
Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.
Paypal Returns Free
If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.
Please contact us on email@example.com within 24 hours of delivery to report any damage.
To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.
If a product is faulty you can return it to UK Whitegoods for an exchange or refund.
Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods
At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.
It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.
Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.
If you wish to make a return please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.
- The product/s were custom special order only items.
UK Whitegoods Limited
Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP