Conditions of Use
Please read carefully as this explains your rights as a consumer under the consumer rights act, sale of goods act and any current distance selling laws.
Delivery Of Goods
Every effort will be made to ensure delivery of the goods within the defined time-scales but we can not be held responsible for delays in delivery once the order has been despatched. Delivery charges will not be refunded under any circumstances for lost or delayed parcels.
More information regarding delivery can be found on each item with an estimated delivery window based on average delivery times but this can vary deoending on conditions and the delivery method chosen at the point of ordering.
Delivery Times (Stock Items)
Stock lines are usually dispatched by the end of the next working day if the order is received by 2 PM. Most items are despatched by Royal Mail. Delivery times can vary but most orders arrive within 2-5 working days, if you have not received your item within 15 WORKING days after dispatch please contact us. Heavy and expensive items, such as motors and control units may be dispatched by a courier and will require a signature.
Please take care when supplying your delivery address. Incorrectly addressed parcels, at best, will be delayed by the carrier as they will have to manually confirm the delivery details. The accuracy of an address can be checked using the Royal Mail Postcode Finder.
Please ensure that the delivery address used is complete and correct using the postcode lookup facility (small icon to the right of the postcode box on the checkout page) and that someone is available to receive the order if no-one is available when a delivery attempt is made retrieval of the goods will become your responsibility. This could mean using a work address or a friend/family member who is always available.
We will not accept any liability for orders returned to us as "undelivered" for any reason, it is your responsibility to supply a suitable delivery address
Please remember that Royal Mail (if this is your chosen delivery method) workers (ie your Postman/Woman) will be delivering your goods and they are NOT legally allowed to leave post without someone being available to hand it to or that it will fit through your letterbox so messages such as "please leave in porch" etc will not be accepted.
We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address.
The carrier (if used) will accept a signature from any person at the delivery address. Once a parcel is accepted and signed for, the responsibility for it passes to the customer (not the signatory)
Please open the package carefully once received as some parts may have sharp edges. We cannot be held responsible for personal injury should anyone harm themselves either opening packages or whilst fitting parts.
We are able to send most parts outside of the UK, please contact us before ordering by email to email@example.com
Damaged goods Where the outer package is damaged you should mark the carrier receipt with "Damaged" before signing and accepting delivery. If you are unsure as to the condition of the goods you should mark the carrier receipt as "Unchecked" before signing to accept delivery.
If you receive an item that has been damaged, please contact us by email to firstname.lastname@example.org immediately to arrange the return of the item for replacement. In most cases, we will refund the cost of return.
All claims for damaged goods must be made within 24 hours of delivery
Definition Of Incorrect Goods
Please note that all spare parts are subject to design and specification changes by the manufacturer. Often the part provided may not be an exact match for the original but is deemed by the manufacturer to be a suitable alternative.
If you receive an incorrect part that we looked up for you, please inform us immediately so that we can arrange despatch of the correct part as soon as possible. Alternatively, you can cancel your order and we will refund your payment on receipt of the returned item(s).
If you purchase an incorrect item from our webshop, please inform us immediately so that we can cancel the order. If the order has already been despatched you are responsible for the safe return of the unwanted goods in unused condition upon receipt of which we will arrange despatch of the correct item(s) or cancel your order if you prefer.
Please note that specially ordered items we may be unable to accept the return of
All parts must be fitted by a competent person using the correct tools and test equipment and with the appliance disconnected from the mains supply! After repair appliances must be checked for electrical safety and in the case of microwaves for RF leakage.
We can not accept responsibility for items that have been damaged during fitting. Items that show signs of being fitted will not be accepted for refund. Timers and modules can be damaged by static electricity. These items can not be returned for credit if they have been removed from the sealed packing.
All prices are inclusive of VAT @ 20% and are subject to change without notice.
All sales on this site are governed by UK law When ordering goods or services using this site you are entering into a legally binding contract with UK Whitegoods.
Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.
Working days are defined as Monday to Friday, excluding public holidays.
We do not supply parts on a trial and error basis.
We expect that the fault has been correctly diagnosed prior to ordering.
If you are unsure of the fault please seek professional advice from a qualified appliance engineer before ordering spares.
All parts supplied must be fitted by a competent person with acceptable product knowledge and using the correct tools. All repairs to electrical equipment must be carried out with the appliance disconnected from the mains supply. All repairs should be preceded by an electrical safety check and the appliance should be rechecked once the repair is complete. Microwave ovens must also be checked for radiation leakage after repair.
Strictly payment with order. Your order will only be processed once we receive payment in full. We accept most major credit cards and Paypal payments
Orders can be cancelled up to 7 working days from the day after you have received the goods. All cancellations must be made in writing, either by post, or e-mail.
You are responsible for the safe return of any unwanted item(s). Your payment will be refunded for unused goods, delivery charges are not refundable unless the item is damaged or faulty.
Where a dispute is raised with the clearing payment service is used (PayPal, Amazon, banks etc.) and we successfully defend the claim please be aware that you may be liable for all costs incurred from these actions. We strongly urge you to try all other means before raising a claim in order to avoid such charges.
Please be aware that these services are not provided for free and charges are levied by many card issuers and payment services.
Most of the parts we sell carry a twelve-month guarantee against faulty materials or workmanship. In the unlikely event of component failure please contact our technical department by e-mail to email@example.com to confirm the fault and if appropriate arrange the return of the faulty item(s) for testing and repair/replacement. You are responsible for the safe return of the goods.
Pricing Error & Inaccuracy Disclaimer
Information on the UK Whitegoods online store may contain errors or inaccuracies and may not be complete or current as suppliers change pricing and sometimes spares information without updating ourselves or others and this can lead to some small errors. As a responsible company we do of course try to deal with these matters as promptly and as amicably as is possible.
We, therefore, reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted and placed your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, UK Whitegoods will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your order/transaction. We apologise for any inconvenience. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an incorrect item. Please see our Returns Policy for further information.
Contract Of Sale
Please note that the contract of sale is not considered by us to be completed until your order has been accepted and progressed. As this is an automated system and although circumstances are rare that would affect this, we cannot guarantee that all goods will be available or that we will be able to supply at the published price.
This guarantee is in addition to your statutory rights.