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Need help to find parts, just ask us to find parts, we're happy to assist

Our staff are only too happy to assist you however they can but to do that as fast and best we can we really need some information to help you.

The more and clearer information you can give us, the faster and better we can help you.

During business hours we aim to answer emails within an hour wherever possible so it's fast but we will always reply and as fast as we possibly can.

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  Model numbers

Please always include the model number when making an enquiry for a spare part, do not trust a number from your instruction manual as they are invariably wrong, get it from the rating plate. The FAQ will help find it.

  Sizes don't matter

We don't get sizes of spare parts normally, unless stated otherwise or we request them on the few occasions that they are needed.

  Serial numbers etc.

Serial numbers, PNC numbers (Electrolux, AEG, Zanussi, Tricity etc.) and 12NC numbers (Whirlpool) make looking up spares for you a LOT faster, if you can please supply them from the rating plate.

This is not a technical information help desk nor can we help with fitting advice, it is to request information regarding spare parts. If you need technical information about an appliance we would direct you to our Forums.

Please do not leave a phone number, we will always reply by email if we are able to help.

Before sending your enquiry, please try typing your appliance model number in to the search box at the top of this page, the part you are looking for may already be listed which will save you waiting for a reply.

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