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Gas Burner Spark Plug

Genuine Part
Typically with you in 2 to 8 days
FREE delivery available
Commonly used on these brands

Gas ignition or spark p[lug used on the makes and models as shown

This ignition or spark plug will only fit the models as shown or as specifically advised and will not fit any others even if it looks the same, it probably won't be as there are several that look alike yet are not, please take time to ensure this is correct before ordering. If you are unsure please don't hesitate to contact us and ask for assistance.

Bauknecht Built In Hob & Cooker

TGV 3401 IN, TGV 3401/IN, TGV 3400/IN, EGZ 3401-1 IN, TGV 7400/IN, TGV 7400 TI, TGV 7400 SW, TGV 7401/TI, TGZ 3401 IN, TGZ 3401 WS, TGZ 3401 SW, TMZ 3301 SW, TGR 3400 AR, TGZ 3403-1 IN, TGZ 3403-1 WS, TGZ 3403-1 SW, TGV 3402-1 IN, TGV 3402-1/IN, TGV 3402-1IN, TGV 3402-1WS, TGV 3402-1SW, TGZ 3405-1 IN, TGZ 3405-1 WS, TGZ 3405-1 SW, TGZ3405-1 SW, TGZ 3407-1 IN, TGZ 6400/IN, TGW 6500/IN, EGZ 3402-1SW, EGZ 3402-2SW, TGV 3404-1SW, TGV 3404-2SW, ETG3404-2SW TGV 3404-2 SW, TGV 3405-1SW, TGZ 3406-1SW, TMZ 3304-1SW, TGV 3410-1SW, TGV 3410-2SW, TGV 3410-2 WS, TGV 3410-3SW, TGV 3411-1SW, TGV 3411-1WS, TGV 3412-1SW, TGV 3413-1SW, TGV 3413-1WS, TGV 3413 SW, TGV 3420-1SW, TGV 3520-1SW, TGV 3520-2SW, TGV 3520/3/SW, TGE5400/SW

Firenzi Built In Hob & Cooker

GH 918 WH, GH 918 BR, GH 918 IX

Ignis Built In Hob & Cooker

AKL700/IX, AKL700/WH, AKL 700 IX, AKL700/AV, AKL700/JA, AKL700/GR, AKL 700 WH, AKL 700/WH, AKL 700/AV, AKL 700/IX, AKL 701/IX, AKL 701/WH, AKL 701/NB, AKL 701/TF, AKL 701/CF, AKL 701/NA, AKL 701/JA, AKL701/AE, AKL 701 IX, AKL 701 WH, AKL 701 NB, AKL 701 TF, AKL 701/AE, AKL 702/IX, AKL703/WH, AKL703/GR, AKL703/CF, AKL703/NA, AKL 703/NA, SHB911S SHB 911 S 100 182 31, 100 182 31 SHB 911 S SHB911S, SHB911W 900 182 32, 900 182 32 SHB911W, AKL 710/WH, AKL 710/BR, AKL 710/IX, AKL 710/NB, AKL 710/TF, AKL 710/CF, AKL 710/NA, AKL 710/JA, AKL710/AE, AKL 710 IX, AKL 710 WH, AKL 710 TF, AKL 710 NA, AKL 710/AE, AKL 711/IX, AKL 711 IX, SHB 113 W 700 680 58, SHB 110 W 900 655 20, AKL758/NB, AKS 359/IX, AKS 360/IX, AKL 710 NB, AKS 362/IX

Ikea Built In Hob & Cooker

AKL 701 IX, 700 792 69, HOB 446 S 500 270 59, 500 270 59, HOB 446 W 700 270 58, 700 270 58, HOB 446/B HOB 446 B 900 270 57, 900 488 75 HOB 474 B, 900 488 75, HB 474 B 501.234.90, HOB 220 AN 900 488 42, 900 488 42, 900.488.42 HOB 220 AN INTEGRETA, HOB 200 AN 300 488 40, 300 488 40, 300.488.40 HOB 220 AN INTEGRETA, 000 488 51 HOB 230 AN, 000 488 51, 000.488.51 HOB 230 AN INTEGRETA, HOB 210 AN 100 488 41, 100 488 41, 100.488.41 HOB 210 AN INTEGRETA, 945 330 85, 745 330 10, 045 330 80, 145 329 85, 945 329 10, 745 331 85, 545 331 10, 845 331 80, 345 327 10, HOB453/B/01 445 333 80, HOB 463 B 400 951 19, 645 332 80, HOB 463B/01 400 951 19, HB 463 B 901.234.88, HOB 483 B 300 183 10, 300 183 10, HB 483 B 301.234.91, HOB 473 B HOB 463 B 245 334 80, 245 334 80, HB 473 B 701.234.89, HOB966S HOB 966 S 800 193 12, 800 193 12, HOB966W HOB 966 W 000 380 98, 745 411 85, 545 411 10, HOB 976 S 600 193 13, 600 193 13, HOB956S HOB 956 S 400 193 09, HOB 956 400 193 09, HOB956W HOB 956 W 000 193 11, 000 193 11, HOB464S HOB 464 S 500 162 25, 500 162 25, HOB 464 W 300 162 26, 300 162 26, HOB G11 W 900 792 73, HOB G11 S 000 792 63, HB G11 S 901.250.91, HOB G12 W HOB G12 S 100 792 72, HOB G12 S 800 792 64, HB G12 S 101.234.68, HOB G16 S HOB G15 S 700 792 69, 700 792 69 HOB G15 S HOB G16 S, HB G16 S 101.234.73, HOB G15 W 500 792 70, HOB G15 S 900 792 68, 301.234.72 HB G15 S, HOB G14 W 100 792 67, HOB G14 W HOB G14 S 300 792 66, HB G14 S 501.234.71, HOB G13 W 300 792 71, HOB G13 S 500 792 65, HB G13 S 701.234.70, HOB G10 W 700 792 74, HOB G10 S 200 792 62, HB G10 S 301.234.67, HOB G35 S, HOB G30 S 100 792 91, HOB G32 S 300 792 90, 300 792 90 HOB G32 S, 300 792 90, HOB G31 S 700 792 88, HOB G33 S 500 792 89, HOB G36 S, HOB G34 S, HOB G25 S, HOB G20 S 900 792 87, HOB G22 S 600 792 84, HOB G21 S 100 792 86, HOB G23 S 300 792 85, HOB G26 S, HOB G24 S, 201 105 02, 501 186 29, 001 105 03, HOB 480 B, HB G30 S 401.234.81, HB G31 S 201.234.82, HB G36 S 101.234.87, HB G34 S 501.234.85, HB G37 S 901.258.83, HB G25 S 801.234.79, HB G20 S 901.234.74, HB G22 S 401.234.76, HB G21 S 601.234.75, HB G23 S 201.234.77, HB G26 S 601.234.80, HB G24 S 001.234.78, HB G35 S 301.234.86, 100 792 72, 800 792 64, 100 792 91, 600 792 84, 001.105.03, 000 792 63 HOB G11 S, 100 792 86 HOB G21 S, 201.105.02, 70079288, 300 792 71 FRAMTID HB G10 S gas

Prima Built In Hob & Cooker

LPR 850, LPR 851

Whirlpool Built In Hob & Cooker

HB G35 S 301.234.86, HB G30 S 401.234.81, HB G32 S 001.234.83, HB G31 S 201.234.82, HB G33 S 801.234.84, HB G36 S 101.234.87, HB G34 S 501.234.85, HB G37 S 901.258.83, HB G25 S 801.234.79, HB G20 S 901.234.74, HB G22 S 401.234.76, HB G21 S 601.234.75, HB G23 S 201.234.77, HB G26 S 601.234.80, HB G24 S 001.234.78, AKM200/IX, AKM200/WH, AKM200/NB, AKM200/AV, AKM200/GR, AKM200/AR, AKM200/NA, AKM 200 IX, AKM 200 WH, AKM200/TF, AKM 200/IX, AKM 200/WH, AKM 200/NB, AKM 200/TF, AKM200/BR, AKM 201/WH, AKM 201/TF, AKM 201/IX, AKM 202/IX, AKM 202/WH, AKM 202/NB, AKM 202/TF, AKM 202 WH, AKM 202 NB, AKM 202 TF, AKM 202 IX, AKM 203/WH, AKM 203/NB, AKM 203/TF, AKM 203/IX, AKM 203 WH, AKM 203 NB, AKM 203 TF, AKM 203 IX, AKM204/WH/01, AKM204/NB/01, AKM204/IX/01, AKM 204/WH/01, AKM 204/NB/01, AKM 204/IX/01, AKM 205/WH/01, AKM 205/TF/01, AKM 205/NB/01, AKM206/WH, AKM206/GR, AKM206/JA, AKM206/AR, AKM206/NA, AKM 208/IX, AKM 208/NB, AKM 208/CF, AKM 208/JA, AKM 208/AR, AKM 208/NB/01, AKM 208/IX/01, AKM 208 NB/01, AKM 208 IX/01, AKM 209/IX, AKM 210/WH, AKM 210/NB, AKM 210/TF, AKM 210/IX, AKM 211/WH, AKM 211/NB, AKM 211/TF, AKM 211 IX, AKM 211/IX, AKM 212/WH, AKM 212/GR, AKM 212/AR, AKM 212/NA, AKM 212/WH/01, AKM 212/GR/01, AKM 212/NA/01, AKM 212 WH/01, AKM 212 NA/01, AKM213/IX/01, AKM 214 WH, AKM 214/WH, AKM 214/GR, AKM 214 AR, AKM 214/AR, AKM 214/NA, AKM 214/WH/01, AKM 214/GR/01, AKM 214/NA/01, AKM 215/IX, AKM 216/IX, AKM 216 IX, AKM 217 NA, AKM 217/IX, AKM 218/IX, AKM 218/NA, AKM 218/NA/01, AKM 218 IX, AKM 219/NA/01, AKM 220/WH, AKM 220/NB, AKM 220/IX, AKM 221 IX, AKM 222/WH, AKM 222/IX, AKM223/WH, AKM223/IX, AKM 223/WH, AKM 223 IX, AKM 224 NB, AKM 225/IX, AKM 225 IX, AKM 227/IX, AKM227/NB, AKM227/WH, AKM 242/IX, AKM 242/WH, AKM 242/NB, AKM 250/IX, AKM 250/WH, AKM 250/NB, AKM 250 IX, AKM 250 WH, AKM 250/TF, AKM 250/CF, AKM 250/NA, AKM 251/IX, AKM 251 WH, AKM 251/WH, AKM 251 NB, AKM 251/NB, AKM252/WH, AKM252/AV, AKM 254/WH, AKM 254/NB, AKM 254/IX, AKM 254 WH, AKM 254 IX, AKM 260/IX, AKM 260/WH, AKM 260/NB, AKM 260/CF, AKM 260/AR, AKM 260/NA, AKM 260 WH, AKM 260 NB, AKM 260/BR, AKM 260 IX, AKM 260/TF, AKM 260/JA, AKM 260/GR, AKM 260/JA/01, AKM 260/NA/01, AKM 260/AE/01, AKM 260 TF, AKM 261/IX, AKM 261/WH, AKM 261 IX, AKM 262/IX, AKM 263/IX, AKM 264/WH, AKM 264/NB, AKM 264/IX, AKM 265/NA, AKM 266/NA, AKM 266/JA, AKM 266/IX, AKM 267/NA, AKM 268/IX, AKM 269/WH, AKM 269/NB, AKM 269/BR, AKM 269/IX, AKM 269 WH, AKM 269 NB, AKM 269 BR, AKM 269 IX, AKM280/IX/01, AKM280/WH/01, AKM280/AV/01, AKM 280/IX/01, AKM 280, AKM280/NB/01, AKM 280/IX, AKM280/WH, AKM280/AV, AKM280/IX, AKM 280/WH/01, AKM 281/IX, AKM 281 IX, AKM290/IX, AKM 290 IX, AKM 350/IX/02, AKM 351/IX/02, AKM 351/WH/02, AKM 351/NB/02, AKM 351 IX/02, AKM 351 WH/02, AKM 351 NB, AKM 352/IX/02, AKM 352/WH/02, AKM 361/IX, AKM 361/IX/01, AKM 370/IX/01, AKM 370/WH/01, AKM 371/IX, AKM 371/IX/01, AKM 371/JA, AKM 371/AR, AKM 371/JA/01, AKM 371/NA/01, AKM 373/IX, AKM 373/WH, AKM 374/IX, AKM374/IX, AKM375/IX, AKM 380/IX/01, AKM 381/IX, AKM 382/IX, AKM 393/IX, AKM 393 IX, AKM393/IX, AKM 394/NA, AKM 394/NA/C, AKM 394/JA, AKM 394/AE, AKM 394/IR, AKM 401/01/NB, AKM 401/NB/01, AKM401/NB/01, AKM 402/NB/01, AKM 403/NB/01, AKM403/NB/01, AKM403/WH/01, AKM 404/NB/01, AKM406/NB/01, AKM 407/NB, AKM 407 WH, AKM 407/WH, AKM 407 MR, AKM 407/MR, AKM 408/NB, AKM431/NB/01, AKM 432/NB/01, AKM 433/WH/01, AKM 434/NB/01, AKM 434/WH/01, AKM 434/MR/01, AKM434/NB/01, AKM434/WH/01, AKM 435/NB/S/01, AKM 436/NB, AKM 436/WH, AKM 436 MR, AKM 436/MR, AKM437/NB/S, AKM 438/NB, AKM 439/NB, AKM 440/NB, AKM440/NB, AKM441/NB, AKM441/MR, AKM 441/MR, AKM441/TI, AKM441/IX, AKM 441/WH, AKM441/WH, AKM 441 NB, AKM441/GR, AKM 441/NB, AKM 441/IX, AKM 441/TI, AKM 444/NB, AKM 446/NB, AKM 460/NB/01, AKM 460/WH/01, AKM 513/IX/01, AKM 513/IX, AKM 514/IX/01, AKM 514/WH, AKM 514/NB, AKM 514/IX, AKM 514/WH/01, AKM 514/NB/01, AKM 514/TF/01, AKM 514 WH/01, AKM 514 NB/01, AKM 514 IX/01, AKM 514 TF/01, AKM 515/WH, AKM 515/NB, AKM 515/IX, AKM 515/WH/01, AKM 515/NB/01, AKM 515/IX/01, AKM 515 WH/01, AKM 515 NB/01, AKM 515 IX/01, AKM 517/NA/C, AKM 517/IR, AKM 518/NA/C, AKM 519/WH, AKM 519/NB, AKM 519/IX, AKM 519 WH, AKM 519 NB, AKM 519 IX, AKM 520/IX/01, AKM 520/IX/02, AKM 520/IX, AKM 521/WH, AKM 521/NB, AKM 521/IX, AKM 521/WH/01, AKM 521/NB/01, AKM 521/IX/01, AKM 522/IX, AKM 522/IX/01, AKM 523/IX/01, AKM 523 IX 01, AKM524/WH, AKM524/IX, AKM524/IX/01, AKM 524/IX, AKM 525/IX, AKM 526/NA, AKM 526/NA/C, AKM 526/JA, AKM 526/AE, AKM 526/IR, AKM 528/NA, AKM 528/JA, AKM 532/WH, AKM 532/NB, AKM 532/IX, AKM 533/IX, AKM 533 IX, AKM 533/WH, AKM 533/NB, AKM 534/WH, AKM 534/NB, AKM 534/IX, AKM 534/WH/01, AKM 534/NB/01, AKM 534/IX/01, AKM 535/WH, AKM 535/NB, AKM 535/IX, AKM 535/WH/01, AKM 535/NB/01, AKM 535/IX/01, AKM 535/TF/01, AKM 536/WH, AKM 536/NB, AKM 536/IX, AKM 536/WH/01, AKM 536/NB/01, AKM 536/IX/01, TGZ 3401 TF, AKR 302/NB, AKR302/NB, AKS 389/NB, AKM 373IX, AKM 375/IX, 202 13015, AKM216/IX, AKM 255/WH, AKM 255/IX, AKS 361/IX, AKM274/IX, AKM 280 IX 01, AKM 231/IX, G2P HG6/WH, G2P HG6/BR, G2P HG6/SS, G2P HGR/WH, G2P HGR/GR, G2P HGR/BK, G2P HGR/BL, G2P HG7/SS, OBU B00W, BGH 823/IX, G2P HG61/WH, G2P HG61/BR, G2P HG 61/SS, G2P HG61/SS, G2P HGG/WH, G2P HGG/BK, G2P HG62/SS, G2P HG7SR/SS

More Information
Alternate Part Number WPL481925268167, WPLC00311700, 5031684782536, C00311700
Manufacturer WHI
Genuine Part Yes

   Ignition System Parts

Ignition systems on almost all gas cookers are relatively straightforward involving only a few components and, if your gas hob or cooker has no ignition at all or some burners aren’t sparking it is almost certain to be a faulty ignition block or spark plug.

   Ignition Blocks

The ignition block or spark generator is essentially a transformer of sorts that generates a high voltage that is sent to the spark plugs to ignite the burner or burners.

If you have no ignition at all then this is the most likely culprit.

These units can be operated by means of a switch mounted on the unit itself, which is the most common configuration for domestic use or by way of a separate switch for the ignition and while this is less common it is still widely used, largely on cookers and range cookers.

   Ignition Spark Plugs

These can be described in various way but normally they are referred to as ignition candles and spark plugs, They are effectively small electrodes in a ceramic surround that sit next to the burner skirt or body and send a spark across when the ignition unit is operated to ignite the burner.

If they are not producing a spark or, the spark is present but not jumping to the burner then clean the spark plus as well as the burner body and ensure that all is dried off well. This is as the spark will jump to the place where there is the least resistance and the electricity can be conducted most easily, so detritus, dirt or grease in the war can hamper the system from operating as it should do.

If the spark plug is dirty, before going to the hassle of replacing it, it can often be worth trying to clean the metal terminal above the ceramic plug with some mild Emery cloth or similar as if it is corroded or dirt (as hove) it may not operate correctly. The spark plugs will all be wired back to the main ignition unit, invariably on a separate terminal for each plug.

  Can’t Find The  Spare Part

We tend to list parts that have been asked for or used by our customers and the engineers and not ones that have not been requested.

There are two reasons that we operate this way, the first is that if it has been used once then it is likely that the spare part will be needed again and it limits the items tagged to each model to a manageable level making it easier to find the spare parts needed.

Cleverly though, it also saves people from seeing hundreds of irrelevant results and only shows parts that we know fail and have been used, not parts that are almost never required.

This means that we rely on our customers to tell us what breaks and why we ask that, if you are having trouble finding a spare part, please get in touch with us and we will get back to you with the relevant information to help you. Often, we will also be able to offer alternative parts that in many cases may save you money.

Please use email or the contact page to get in touch if you need help or if you are unsure if this replacement part will fit your model as that way we can send you images, diagrams and any other files or information that might just help you repair your oven or cooker as cheaply as possible.


Component parts may vary in shape and size to the images shown as parts are model specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by ourselves.

Also note that some gas hob and cooker ignition parts and their components can, depending on the model, be used in different positions so please, take care when ordering and don't rely solely on images as they pretty much all look the same!

  Technical And Fault Help

If you need help to track down a fault or try to work out what a fault or error code is telling you then please ask in the forums for assistance.

This is a free service that is available to all and you can access the forums from this link

In there you can get free advice and help from appliance repair technicians who will, if they can, assist you with nailing down what the problem with you r appliance might be.

This service is completely free to use and we do not send you emails etc, share your details or anything else. It is purely there as a free service to help people.


Whirlpool spare partsThe Whirlpool Corporation is the largest producer of domestic appliances in the world. Yet until the purchase recently if Indesit, was not an especially popular brand here in the UK.

However Whirlpool have made many appliances for other brands so you can find sure parts here used in other makes and models as well as Whirlpool. Nicely, it also means that there are often ways that you can get spare parts cheaper as Whirlpool spare parts tend to be some of the most expensive around, certainly in relation to the purchase price of the appliances.

And, for more on the Whirlpool brand and company please see this article on the site.

  Whirlpool Spare Parts

Like all, there can be multiple versions of any model and very often what Whirlpool call the 12NC number is absolutely essential in correctly identifying the spare parts used on many Whirlpool products. Some are of course very obvious and hard to go wrong with but if you are unclear at all or just need confirmation that a spare part will fit please ask us before ordering, we’re only too happy to assist.

After you have that you should be able to find any Whirlpool spare parts we've already listed or, if not or you can't find what you're looking for please contact us on or use the Helpdesk ticket system for assistance.

Please do not call as the guys on the ordering line will not be able to assist you fast enough, finding parts takes time, it's not something suited to doing over the phone. And, over the phone we can't send you images, parts blowouts or any other info which may well help you greatly be sure the part you're ordering is correct.

To find the information required for spare parts please see this article on the support site to see what you are looking for.

Whirlpool Fault Finding

For help with fault finding, diagnostics, fault codes and other technical assistance please use our forums where you can get help and advice from field technicians totally free.

You can access the forums from this link

Spare parts help and support forums where you can get help and advice from us about parts for washing machines, cookers, dishwashers, fridge freezers and more

Spare Parts Help

We can assist you directly with identifying spare parts for your  appliance from our support help desk via email and you will also find lots of information to help you locating model numbers, product codes and more across many pages on the site. And advice on how to find compatible and alternative parts.

You can also email us on or use the live chat (the blue button below right).

We aim to answer you quickly, normally during the week the longest you will weait for a response is an hour at most but, often we're answering you in minutes.

If you are unsure if a part will fit your  model or you want to confirm any details, just get in touch and we will do all we can to help you.


Appliance help and support forums where you can talk to actual domestic appliance engineers about washing machines, cookers, dishwashers, fridge freezers and more

Help From Experts

Get help from  repair experts in our forums, a totally free to use service we provide to all.

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.


Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance

Get A Repair

Find a local approved service engineer to repair your  appliance with no charges to you for the use of this service.

Deal directly with the field service technicians that repair  appliances and cut out the middlemen.


More help, advice and information on how you can repair your own washing machines, cookers, dishwashers, fridge freezers and more

More Repair Information To Help You

Find out more about how to repair your appliance and much more from the self help section of our website

We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate
Munro Place

01563 557156

Important COVID19 Information

Please note that due to the exceptional circumstances surrounding the outbreak of coronavirus (COVID19) normal delivery timescales may not be sustainable as all networks report potential delay. This is also further aggravated due to Brexit which is causing delays, sometimes considerable delays, and Brexit has caused the at least temporary suspension of deliveries to EU states and Northern Ireland as well as some other destinations.

We will do our utmost to get orders to people as normally as we possibly can but we would ask that people understand that these are not normal times.

Up to date information, you can find here as we get it


We are going to get any part/s your order to you as fast as we possibly can.

We use a variety of means to do that but we also give you, the customer, the choice of how fast you want the transit time to be as well as the features and convenience levels that suit you on delivery so, there are options. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.

Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.

Please be aware that we show availability and that we do not display live stock levels online.

What we do is give an average here based on where parts are and typically take to ship as well as an average of transit times based on how people order parts so these can vary depending largely on the shipping method that we allow you to select depending on your own individual needs.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to 6 Days: Normally a UK stock item and usually dispatched the same or next working day but some items may take a little longer depending on where the stock is.

1 to ** Days: Usually a UK/EU stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory or custom order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these items are specially ordered upon request that is not normally stocked therefore cannot be ordinarily returned, this does not affect your statutory rights.

Again, please note that your chosen delivery method may affect the delivery time to both shorten and lengthen that delivery time and that these estimates apply to UK mainland orders only. The faster delivery method that you choose, the lower on that estimated delivery time you will likely receive the items ordered.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that as our estimated lead times are based on normal stock availability, average lead times, average shipping times and this can vary depending on shipping methods etc.

Our standard delivery charges are quoted online when you place an order on the checkout page and are determined by weight, size and method so can alter based on those parameters.

Large (oversized/overweight) items (panels, dishracks, cooktops, tubs, drums, etc.) may incur additional shipping fees, especially when off the mainland UK.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Please do understand that manufacturers can change specifications, pricing and delivery times without notice and we do try to take account of this as best we can but we cannot absolutely guarantee these things when outside of our control.

  Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability, however, more than 98% of all orders are delivered on or faster than the estimated times.

Economy courier Service

Delivery by HermesOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-4 business days from dispatch using this service.

Premium Delivery

Delivery by premium DPD serviceYour order will receive priority handling, packing and be normally be delivered the next working day after dispatch using DPD or Royal Mail Special Delivery for smaller items where with DPD you also have the ability to change the delivery address with DPD (may cause delay), times and so on, services that are not available on other carrier options.

This option does get the items to you as fast as we can possibly make that happen within the confines of where the stock is held etc.

Please note that on large or bulky items this may be the only option available due to restrictions on other services on both sizes and weights.

Standard Royal Mail Service

Royal Mail deliver serviceOrders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most orders are expected to reach UK postcodes in 1-15 business days from dispatch.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover the most common questions here, there are some product and location specific exceptions that may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Should you have any delivery queries, please contact a member of our team at

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.


Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please contact us at should you wish to return any item.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.

  Paypal Returns Free

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to claim any return shipping costs from Paypal, including for many international orders. For more information on this service please refer to the Paypal website.



Please contact us on within 24 hours of delivery to report any damage.

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

Please note we will not accept any liability where freight forwarding is used for damage or loss.

  Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable and unable to claim for damage.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are always inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

  Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

  • The products have been used, personalised or customised in any way.
  • The products have been fitted for fault finding purposes, we will deem it to have been used.
  • The product/s were custom special order only items.
Some, not all it varies on a case by case basis, special order items can be returned but to do so will incur costs, typically restocking fees charged by manufacturers etc and those can be hefty so it is as always better to check suitability before ordering.

UK Whitegoods Limited

Unit 5/6 Bonnyton Industrial Estate, Munro Place, Kilmarnock,  KA1 2NP

01563 557156

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