Most of the parts we sell carry a twelve month guarantee against faulty materials or workmanship. In the unlikely event of component failure please contact our technical department by e-mail to firstname.lastname@example.org to confirm the fault and if appropriate arrange the return of the faulty item(s) for testing and repair/replacement.
You are responsible for the safe return of the goods.
Please do bear in mind that spare parts rarely fail and, should they fail shortly after replacement then there is almost certainly another underlying cause of that failure. Without identifying the reason it is highly probable (99%+) that any replacement will fail again in the same or similar manner.
We do not accept any liability for incorrect spare parts supplied or any value greater the transactional value of the order.
UK Whitegoods shall not be liable for any direct or consequential loss to the purchaser which results from delayed delivery of spare parts or other goods.
Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them because, as per the above, we will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason.
We will obviously do our utmost to ensure that any issues are resolved in any event to the best of our ability.