Our policy on email and other marketing stuff is really simple, we don't do it.
We will send you emails in relation to an enquiry or your order and that's all we will send you email about.
We will not send unsolicited emails to you about other products or services and we do not share our customer database with anyone, ever. We won't even put marketing leaflets in any packets we send to our customers.
We hate spam as much as everyone else so we do not do this as company policy.
Adding To Your Cart & Checkout
Once you find the item that you are looking for simply click the "Buy Now" button and that item will be added to your shopping cart.
You can either continue to shop for other items or click "Checkout" to pay for your items and complete the order.
Once you click "Checkout" you will be taken to the checkout page where you simply enter the details required to deliver your item and your preferred payment method.
Payment can be made using most major credit or debit cards as well as by Paypal.
After You Order
After your order is completed you will receive an email confirming your purchase usually, this will simply confirm that the order has been received and that the order is "Processing".
When your order is shipped, or updated in any way, you will receive an email keeping you informed of the progress. For multiple part orders that may be shipped from several locations, you will receive updates as each item is dispatched.
Should there be any problem with the order, such as out of stock parts or an error we will contact you and ask how you wish to proceed.
Please note that delivery times vary on certain parts with some being factory order, we list as accurately as we possibly can on each part's listing the normal lead times for that particular spare part. These can vary however and if a part is urgent then please contact us in advance so that we may advise the best and fastest way to get a spare part to you.
Transit times are entirely under the control of the provider which is a choice that you can make when ordering.
It is important to note that Royal Mail basic services cannot be tracked.
How We Look Up Spare Parts
When it comes to looking for parts we go about it in a very methodical way and there are only really a few ways to deal with the vast bulk of lookups we do for you so there is no errors.
So as people can easily understand how it works here's how it goes:
Step 1 : Lookup on the main distributor/manufacturer website
This will always be the first thing to do and how that magic works varies on what make it is and sometimes what part sit is as often extended information will only be on the OEM or factory parts portal, not anywhere else.
So when we look up a part for you, we're doing it in a way that you cannot. We do this for a reason, it means we can't really get it wrong.
Step 2: We can't find it!
If we can't find it and we know it's a "live" item as in, not obsolete the we may have to query it for you and this takes time. We often answer emails in minutes, most others do not and for some it's along and painful wait to get info but, if you can't find it, there's no choice.
Or, it's a make/model we know we cannot source parts for and advise such, not a lot we can do if we're blocked (which is the most common cause) from getting information or parts.
Step 3: It's obsolete or unavailable
We sell parts. We do not want to tell you things are obsolete or you can't get them or there's nothing that will fit... that's kinda not good for us!
But sadly, if we can't get the part or we can't get any info on it, we've no other option. And, we'd rather tell you that than guess at it and be wrong.