User Guide

We are shipping orders as quickly as possible all the spare parts that we can during this difficult period. Orders where possible will ship as normal but delivery times may vary due to the pandemic and freight issues etc, please allow extra time for delivery.

For up to date information on how this is affecting the industry please see the news item here

No SpamZero Spam!

Our policy on email and other marketing stuff is really simple, we don't do it.

We will send you emails in relation to an enquiry or your order and that's all we will send you email about.

We will not send unsolicited emails to you about other products or services and we do not share our customer database with anyone, ever. We won't even put marketing leaflets in any packets we send to our customers.

We hate spam as much as everyone else so we do not do this as company policy.

Adding To Your Cart & Checkout

Once you find the item that you are looking for simply click the "Buy Now" button and that item will be added to your shopping cart.

You can either continue to shop for other items or click "Checkout" to pay for your items and complete the order.

Once you click "Checkout" you will be taken to the checkout page where you simply enter the details required to deliver your item and your preferred payment method.

Payment can be made using most major credit or debit cards as well as by Paypal.

After You Order

After your order is completed you will receive an email confirming your purchase usually, this will simply confirm that the order has been received and that the order is "Processing".

When your order is shipped, or updated in any way, you will receive an email keeping you informed of the progress. For multiple part orders that may be shipped from several locations, you will receive updates as each item is dispatched. 

Should there be any problem with the order, such as out of stock parts or an error we will contact you and ask how you wish to proceed.

Delivery Times

Please note that delivery times vary on certain parts with some being factory order, we list as accurately as we possibly can on each part's listing the normal lead times for that particular spare part. These can vary however and if a part is urgent then please contact us in advance so that we may advise the best and fastest way to get a spare part to you.

Transit times are entirely under the control of the provider which is a choice that you can make when ordering.

It is important to note that Royal Mail basic services cannot be tracked.

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